32/64bit mess with the blended installer

Discussion in 'Prevx Releases' started by Sir Percy, Apr 25, 2010.

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  1. Sir Percy

    Sir Percy Registered Member

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    After having the same freezing issues with build 130 as with 124....just slightly less i thought i would uninstall/reinstall to see if it was old beta remnants lurking before i told about this still present issue.

    Silly as i am, i completely forget about Prevx messed up license management. Anyway as usual it gave me an laconic "No further changes allowed", now i have to contact support and wait until they fix it and tells me it will be ok the next time i try this, it NEVER is ok! Would you please change this to a more customer friendly one? I'm at a loss to figure out why you have returning customers (sorry) with regards to this unfriendly system.

    When i then tried to install anyway who knows, this time it may work. I get a message which keep popping up which tell me i need the 64 bit installer...ARGHH! :D

    Would some kind soul direct me to this pure 64bit installer i now need? In the meantime i will write support for the third/fourth time and ask them to fix my license yet again. :)
     
  2. andyman35

    andyman35 Registered Member

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  3. Triple Helix

    Triple Helix Webroot Product Advisor

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    The Licensing issue problem would only occur if you reinstall your OS! But if you install and uninstall Prevx many times there is no Licensing issues because it's the same machine with the same OS! But yes contact support as I do all the time when I have any problems and they usually reply within 24 hours!

    TH
     
  4. Sir Percy

    Sir Percy Registered Member

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    The issue is real and happens everytime, maybe i'm just unlucky, but i must confess it's the worst licensing system i have come across ever.

    Thank to both of you, it is now installed and activated. Support was fast as usual, just wished this wasn't necessary eachtime. I'm a positive person so i'll assume it won't happen the next time!

    Incidentally, the freezing still exist off/on after the uninstall/reinstall. I'll fiddle around and see if i can pinpoint the cause. :)
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    If you continue to experience any issues, please send me a PM and I'll take a look if possible :)
     
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