$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data

stapp · Dec 19, 2024

An AT&T customer who switched to the company's FirstNet service for first responders got quite the shock when his bill came in at $6,223.60, instead of the roughly $260 that his four-line plan previously cost each month.
The Texas man described his experience in a now-deleted Reddit post three days ago, saying he hadn't been able to get the obviously incorrect bill reversed despite calling AT&T and going to an AT&T store in Dallas. The case drew plenty of attention and the bill was finally wiped out several days after the customer contacted the AT&T president's office.
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Some interesting comments under the article.

https://arstechnica.com/tech-policy...enly-charged-customer-6223-for-3-1gb-of-data/

xxJackxx · Dec 19, 2024

If they were the last carrier on Earth I guess I would miss having a phone.

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$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data

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$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data

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