(2.7) Weekly Scheduled Scan - Stuck at "Cleaning"

Discussion in 'NOD32 version 2 Forum' started by Capp, Mar 13, 2007.

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  1. Capp

    Capp Registered Member

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    Hey guys,
    I have the v2.7 running. I have mine set to do a full system scan early every monday morning. I've never had a problem, and I'm not sure i have one now.

    I checked the scanner logs and it seems the one that started at 6am this morning's status still says "Cleaning".

    I opened up the log and it doesn't show a scan summary at the bottom like it normally does. I've attached a screenshot to better depict what I'm talking about.

    Besides just doing a system reboot, anybody seen this before or know if this is a problem?

    Thanks


    P.S. just for the huddled masses, here is my information from NOD32:
     

    Attached Files:

  2. Thankful

    Thankful Savings Monitor

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  3. Marcos

    Marcos Eset Staff Account

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    I'd suggest you navigate to the program files/eset folder and run "nod32.exe c: f: /arch+ /pack+ /all /crashlog". When the scanner closes before completing the scan, open crash.log created in the eset folder and send the last file opened to support [at] eset.com along with a short description of the problem.
     
  4. Capp

    Capp Registered Member

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    Thanks Marcos.

    I checked and there is a crash.log from the 6am scanning. It appers to have stalled on the NT backup catalogs folder.

    I'll submit the last line and a brief description as recommended above.

    Thanks for the help :)


    *edit* Email sent with pertinent information :)
     
  5. Capp

    Capp Registered Member

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    The last 2 weekly scheduled scans have done the same thing: They still say "Cleaning".

    Here is the system info for nod32:

    Any ideas?
    Thanks
     
  6. Blackspear

    Blackspear Global Moderator

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    I have seen it on my own system but never found a solution.

    Cheers :D
     
  7. XN04113

    XN04113 Registered Member

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    Hi,

    please check if your harddisk have a file LARGER then 4GB. On one of our application server we had a log file that was 4.1GB in size and nod32 stopped there every time with logging "cleaning". Killed the file and everything was ok.

    regards
    mike
     
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