$2,278.73 Gateway PC should come with Documentation!

Discussion in 'ten-forward' started by Pretender, Nov 4, 2004.

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  1. Pretender

    Pretender Registered Member

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    $2,278.73 Gateway PC should come with Documentation!
    I would like to hear from anyone that has recently purchased a PC from Gateway, Dell, or some other big tech company. I purchased a new one and received it on 10/28/04. There was NO Documentation whatsoever that came with it. No manual, no itemized shipping or inventory lists showing parts and support options paid for, no specification sheets, no instructions for the use of keyboard or system. I may be a bit old fashioned, but I expect this sort of paperwork to come with a purchase of this type. Did you receive paperwork for a recent purchase of a new computer when you got the computer?
     
  2. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

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    yup i got inventory specs software packages a huge manual
    a cleaning guide warenty and a thing for website suport in case i ran into trouble and a phone number to call for live tech support

    my pc was i think 600 or 700 dollers
     
  3. Blackspear

    Blackspear Global Moderator

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    Have you tried calling Gateway to see what their response is?

    Cheers :D
     
  4. Pretender

    Pretender Registered Member

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    I have called, emailed, and chatted online with them. At first, they were going to send and then......they started saying that they don't send a manual or any other documentation out any longer. Can't swallow that one!!!
     
  5. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

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    i never would go with gateway anymore

    you can make a better pc then the one you got for the money you spent even haveing some one else built it

    gateway sucks

    i rather have universal parts then gateway specific parts

    i learnd that the hard way

    i rather have a pc i can take to anyshop and have re fited or rebuilt or upgraded then one where they say sorry thats gateway for you any upgradeing or parts you need you have to go threw them lol

    that sucks
     
  6. Blackspear

    Blackspear Global Moderator

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    An invoice specifying what you have received should be provided, or at the minimum the invoice should state “as per quotation”. As to further documentation, I would suggest that it is a thing of the past, I haven't seen it for many years now...

    Cheers :D
     
  7. bigc73542

    bigc73542 Retired Moderator

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    In your other post here you bought a Gateway profile 5XL C. I recomended to contact the manafacture about the absents of paperwork. Now in this new thread you ask the same question, I am curious as to what the outcome was from that thread.
     
  8. Pretender

    Pretender Registered Member

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    The outcome of the other thread is here. I called, emailed, and chatted with Gateway. Nothing thus far!
     
  9. bigc73542

    bigc73542 Retired Moderator

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    mail them a dead road kill skunk, works everytime :D ;)
     
  10. Pretender

    Pretender Registered Member

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    Great Idea!!!!! If nothing else.........I'm going to keep Gateway occupied with having to respond and, perhaps, I'll even see them in court. Perhaps you could ask them about this for me? At say:

    email@gateway.com
     
  11. snowbound

    snowbound Retired Moderator

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    I would be happy too. This is ridiculous. :mad:

    What kind of company sells u something with no documentation?

    When i got my Dell, i recieved an instructional guide the size of a soft cover novel.:eek:

    Very shoddy practices.....

    Go get em Pretender.


    snowbound
     
    Last edited: Nov 6, 2004
  12. Pretender

    Pretender Registered Member

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    I sent a letter to the main Gateway headquarters in Sioux City, SD today and sent a cc: to the Attorney General's Office in Pierre, SD. I said that I didn't agree with the Terms of Sale or the Terms of Warranty as provided by Gateway. I, also, said that I had requested an RMA (Return Merchandise Authorization) Kit many times and haven't received one yet. It's in their ball park at the moment as I believe I have the bases covered at my end.
     
  13. Pretender

    Pretender Registered Member

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    Wanted to let everyone know that (as of today) I have received every penny ($2,278.73) back from Gateway. There are ways to beat the big boys! Nice way to start the New Year and I hope yours' starts on a very good note also!
     
  14. snowbound

    snowbound Retired Moderator

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    Good show Pretender. :D

    Persistence, more times than not, does pay off. ;)

    Best to u in 2005. :cool:



    snowbound
     
  15. Primrose

    Primrose Registered Member

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    Party Time...

    :eek: :D ;)
     

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  16. BeetleBoss

    BeetleBoss She who posts lots of <I>Smileys</I>

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    (from BJ)
    I don't mean this to be insulting, but I think they saw you coming. The wife and I just got a new "EMachine" for christmas that came with everything.
     
  17. Pretender

    Pretender Registered Member

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    I don't know if they saw me coming, but I'm sure that they are glad to see me going lol.
     
  18. SendItBack

    SendItBack Guest

    Just send it back. The whole stinking thing. Cancel the credit card bill and when Gateway asks why tell 'em to look in their manual.
     
  19. Pretender

    Pretender Registered Member

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    I did send it back. I used a debit card which could not be cancelled. I like your Gateway manual comment lol.
     
  20. Mele20

    Mele20 Former Poster

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    I purchased a top of the line Dell Dimension 8300 one year ago. I did get a paper manual. I did not get an invoice and was informed by customer service that they no longer send invoices!

    According to some posters in the Dell forums Dell, with the current 8400 Dimensions, no longer sends a paper manual.

    I got no paper manual (or any sort of instructions on paper) regarding my top of the line 19" flat panel LCD digital monitor. With my first Dell, the Trinitron came with a huge paper manual. I did get a CD with the help file and troubleshooting for the new LCD monitor. Only problem was it was useless because I could not get the monitor to work so that I could insert the CD and use its troubleshooting steps. I had no idea what the four buttons on the right lower corner did. I had to call Dell and was on hold for over three hours and was then told I had called the home tech support number and because I had bought from Small Business (first Dell was home department) I had to call their tech support number. Dell didn't bother to send me the number for Small Business support along with the new computer. The Home tech gave me the number, then transferred me and I got disconnected. I called the number and it was a dead number. I couldn't call customer service as they were closed. I called the only number I had for tech support (home) back. Long wait again. Again told they cannot help me and was told the number the first tech gave me was not the correct number for small business support. I was given another number.

    After another wait (but mercifully only 30 minutes this time), I finally got a tech who quickly ascertained that the monitor was DOA and arranged to send another. That one was also defective although it would run but only in test mode and again I was unable to read the manual for it with the troubleshooting steps because that is on a CD rather than a paper manual. I was send a third monitor. It had a power supply problem. I was sent a fourth and assured by a senior Dell tech that Dell would seriously consider my feedback that there needed to be some sort of instructions and troubleshooting regarding the monitor on paper. Ha! Instead, it appears Dell isn't even sending a paper manual for the system now much less any paper instructions for the monitor (except for a confusing chart about hooking it up).

    As for my warranty, Dell and I disagree on it and I have nothing in writing. Dell says I misinterpreted what their special deal was concerning buying the extended warranty at their site. It was confusing wording so it could be interpreted in more than one way.

    I've become disgusted with all the OEMs.
     
  21. ronjor

    ronjor Global Moderator

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    I did too. Now I build my own computer the way I like it.

    If you can't do that, have one built locally. Support will always be right around the corner.

    No more proprietary computers for me.
     
  22. Primrose

    Primrose Registered Member

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    So what did you then finally purchase to replace your need for a new system? Did you get all the manuals etc. that you wanted ?


    $2,278.73 was too much to pay in any case for a home System ..even that one you ordered..Many good deals out there..locally I am sure where you live and from other manufactures.
     
  23. Mele20

    Mele20 Former Poster

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    Too much? Huh? My Dell XP Pro at 3.0 GhZ, 1024 RAM hyperthreading cost $2,228.85. The 19" flat panel digital LCD is part of the purchase. That also includes $69 for the APC UPS, 3 year next business day in home repair warranty (third year free via rebate), MS Works Suite 2003, shipping of $121 (of which Dell later refunded $75) and Hawaii excise tax of $89.02. I got a great deal. I had two coupons - one for 15% off the entire purchase and then another for 10% off the entire purchase and I was able to stack them because I bought on the internet. Couldn't do that over the phone. So I saved $620.17 with the coupons. I still didn't get everything I wanted. I took an inferior video card as I wanted the ATI but it was $200 more than the nVidia I got.

    I'll never be able to purchase another computer anywhere near as nice as this one (I had two relatives who helped this one time plus instead of replacing my tv two years ago when it died I saved the money for this computer) so I wanted just once to have a nice one. (But I sure wish I had the better video card) as mine is pathetic on 3DMark ver.5 benchmarks. Nice computers are expensive. I don't see how you can claim otherwise.

    No one here is building computers locally any longer unless you do it your self or get a friend to do it and then you get no decent warranty and certainly poor tech support (and what if the friend moves)...much worse than Dell support. I think having one built locally is a stupid idea and so does everyone else and that is why those places stopped doing it. Everyone buys Dells here.
     
  24. jxkruzzn

    jxkruzzn Guest

    It would seem living in Hawaii, that you would get a better deal from Sanyo? Japan is closer and their new computers are the bomb, why not them?

    Dell is just not all it is cracked up to be and heaven help you if you buy using their financing!! Hope you didn't have to!

    Building your own computer with parts from reputable companies is like having alot more tech support from different places, they all want repeat business, but, it is not for everyone, agreed.
     
  25. Primrose

    Primrose Registered Member

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    I am not going to rant anyone who wants documentation..already had that discussion with CalGal4PCs over at the Haven


    Please try to defend MS on this

    http://computerhaven.info/forum/tm.aspx?m=1928&mpage=1


    I do not like hard copy manuals..period :D But I do know that for Pretender or Zenith ;) for what he did purchase from Gateway...he could have gotten all he want and more online from their site on that model..including a 3.5Meg .pdf manual and Spec..and.. and.. CD's are so handy. ;)

    *******************************

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    Zenith
    Junior Member

    Registered: Sep 2004
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    Posts: 17
    Thanks for replying. I contacted gateway and they say that they're going to send out the documentation. The system is a $2,000 plus system. Hard to understand why they couldn't get it right the first time. Anyhow I hope they get it right this time.

    http://www.sysopt.com/forum/showthread.php?threadid=172100



    https://www.wilderssecurity.com/showthread.php?t=52626

    User Guides Home
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    Profile 5 XL Performance 19-Inch Pro
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