Can not remove TI

I can not remove True Image. When I use Uninstall the screen goes black and reboots my system. This is similar to another problem that Support is handling. My problems started when I updated to the latest patch. I want to unistall and do a clean install of the prior build.

Thanks.

 

Hi, jhg999

Welcomed to Wilders and Acronis Forums.

Have you tried Uninstalling in Safe Mode.

Take Care,
TheQuest

 

thank you for the suggestion.
Just tried in safe mode and received the same results.

JHG

 

Hi JHG

Apols if I'm asking the obvious but have you tried a reinstall of the TI build that you are trying to uninstall? It wouldn't be the first time that a TI update install has gone haywire.

Regards

 

Thank you for the suggestion. I tried reinstalling the upgrade and it did not help either.
I saved a copy of my first D/L of TI from when I purchased. I can't get it load either. I try a D/L of it again. Maybe I have kluged code from thje get go.

JHG

 

Hello jhg999,

Thank you for using Acronis True Image (http://www.acronis.com/products/trueimage/).

Please accept our apologies for your inconvenience.

This problem requires additional investigation, please contact support@acronis.com and we will do our best in order to resolve it.

Thank you.

--
Best regards,
Andrew Berezovsky

 

All is well with TI! The evil doer was a program called CD Anywhere. I removed it and TI works great. Re-installed from my orginal file and updated with current upgrade files. Both versions worked.
This recovery was possible because of the response and guidence from Acronis support. A big thank you to Irene.

JHG999