Webroot SecureNowhere can't handle multiple simultaneous infections - Buggy!!

While Webroot was cleaning up a virus, I downloaded and ran another virus. Webroot just choked. You can see from the screenshot that it is stuck. I can't even move the Mouse!!!


VERY POOR QUALITY.

 

Wow this thing is buggy as hell. I can't believe Webroot released this. From my previous post, since the cleanup hung the system I was forced to do a hard reset.

Upon reboot I installed MalwareBytes and started a scan since I figure that since the cleanup didn't complete, the system might still be infected.

The malwarebytes scan was taking FOREVERRRRRR! Something like 10-20 files a second. I shutdown Webroot and the scan speed was back to normal. What the hell is Webroot doing with the malwareBytes scan

Did PCMag test this product at all before giving it Editor's choice. I have just been testing for 10 minutes and already found two serious bugs.

 

Just curious if it froze up the mouse how in the world did you do screen shots or my missing something.

 

Downloaded well over 500 malware samples during the beta test period, never once did WSA freeze.
It might be your setup?

 

I don't have any problems neither.

 

I can't believe it either. There was more than one report of the beta causing Windows XP systems to freeze on shutdown/restart, yet they still went ahead and released it without first resolving the issue. I'm sure they must have a list of other bugs that were reported but not addressed. Not even a release candidate, straight from buggy beta to final. As an active beta tester, I feel somewhat let down by this.

 

We did have a handful of reports of this but we have yet to have a user with a reproducible case that we've been able to investigate. The build is by no means final (we're constantly improving it) so if you're still running into problems, please let me know and I can take a look ASAP.

 

I haven't heard of any similar reports to this - if you could write into our support inbox, the research team should be able to help you to diagnose what's going wrong.

Thanks!

 

Much like your post then


How about asking for help or informing the support team that you are having an issue instead of putting up a provocatory post that contains almost no useful information in diagnosing or fixing the problem in the support forum?

I'm not sure if you are aware how software is actually developed or tested for "quality" but I am confident the developers and QA testers aren't as stupid as you make them out to be in your post.

 

Presumably he was running a VM since he was deliberately running malware.

In fairness though it'd be far more productive to try and work with the devs to rectify this issue rather than just slate the software,otherwise it's very difficult for them to resolve something they can't reproduce.

 

Thanks and Couldn't agree more working with devs.

 

We still haven't been contacted but we are definitely keen to get this fixed as quickly as possible if there is an issue. qakbot - if you could please send me a PM ASAP, I would much appreciate being able to help identify what went wrong during your testing.

Thank you!

 

Yes. Running a VM.

I did absolutely nothing special. Which is why this whole thing bothers me so much and the somewhat unfair reaction on my part. Clean install of XP SP2 on a VM. Downloaded a couple of random links from malwaredomainslist. Thats when this happened. What else would you like to know ?

Can you take a look at the MalwareBytes slow scan at least ? That one should be easy to reproduce.

 

MalwareBytes loads files in the background as executables which could be the case - I'll take a look to see what may be happening. However, I've tried several infections off of MDL and haven't found/reproduced any issue. A remote support session would be helpful if you can reproduce it.

Thanks!