Update does not complete and starts again

I noticed unusual modem over the last few days. I eventually tracked it to NOD32 2.7 trying to update.

NOD32 was trying to update engine1.nup. It will download to the point of 1722kB of the file size 1733kB (99%) and then stall.

It then waits nearly a minute and does exactly the same again. Then another minute and tries again. (I hate to think what has happened to my download limit)

Any assistance would be appreciated
thanks
John

Win XP SP2

 

Further to the above problem I followed Blackspear's advice to Nameless.
https://www.wilderssecurity.com/showthread.php?t=186682

I now have an absolutely identical problem to Nameless - that is I now get to 76% of the 7.7mB download of engine0.nup and the download stalls, waits then goes to another server - and repeats the download to the 76% point - over and over.

Nameless was unsure how he solved the problem.

Can anyone assist.

thanks

John

 

did you try repairing winsock?

http://support.microsoft.com/kb/811259

 

Thank you WebYourBusiness,

I followed the "Guided Help to determine and recover from Winsock2 corruption" on this KB and found no problems.

Further thoughts would be appreciated.

with thanks

 

Hi there, this error occurs where there is Windows corruption, please complete the following:

Download and SAVE WinsockXPfix from here: http://www.spychecker.com/download/download_winsockxpfix.html

For Windows XP:

Click on Start
Click on Run
Type in cmd
Click on OK
Type in netsh winsock reset
(Please note there are spaces between the netsh and winsock and reset)

Press ENTER
Restart your computer.

If the above does not work due to an issue with Windows, run WinsockXPfix that you downloaded above and follow the prompts.


For Windows VISTA

1. Click Start. In the Start Search dialog box, type: cmd, and right-click cmd.
2. Click Run as administrator.
3. Type: netsh winsock reset (and then press the ENTER key).
4. Type: Exit and press ENTER.
5. Restart the computer

AFTER the above please go to the NOD32 Control Centre

Click on IMON

Click on Start and restart IMON.

Then reboot your PC.



Please also check for missing or damaged files within Windows:

1. From the Start menu, select Run.
2. In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
3. Select the OK button.
4. Follow the prompts throughout the System File Checker process.
5. Reboot the computer when System File Checker completes.

Cheers

 

Thank you Blackspear

I have tried these to no avail -

netsh winsock reset
then
sfc /scannow
then, as I was a little wary of the behaviour of WinsockXPfix I did a full NOD32 reinstall.
this did not work so bit the bullet and ran WinsockXPfix
still no good - downloads 69% of 8401Kb, stops and then retries.

And I re ran "Guided Help to determine and recover from Winsock2 corruption" from http://support.microsoft.com/kb/811259 telling it that Winsock was corrupted. It was rebuilt - but did not help.

One strange bit of behaviour. I run 512kb broadband. The speed shown during the download is around the usual 50k. But each time when the download passes about 50% the download speed shown by NOD32 drops to low levels (moving around in the range of about 1k to 10k) - but my eye says the rate of download has not altered right up to the 69%.



Anyway, still not out of the woods.

cheers

 

Please also check for missing or damaged files within Windows:

1. From the Start menu, select Run.
2. In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
3. Select the OK button.
4. Follow the prompts throughout the System File Checker process.
5. Reboot the computer when System File Checker completes.

Cheers

 

Thanks again Blackspear - have already done that.

This is getting tricky!

 

You are hurting my head

Please check the Registry Permissions:

Click on Start
Click on Run
Type in regedit
Click on OK
Right Click on HKEY_LOCAL_MACHINE
Click on Permissions
Click on Advanced
On the “Permissions” tab and make sure at the bottom of this window the following lines are ticked:

• Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here.

• Replace permission entries on all child objects with entries shown here that apply to child objects.

After the above, please try reinstalling a FRESH copy of NOD32.

Cheers

 

Hello Blackspear

I appreciate your help.

The following is done.

• Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here.
was ticked

• Replace permission entries on all child objects with entries shown here that apply to child objects.
was not ticked - done

then
restarted
downloaded fresh NOD32
removed installed NOD 32 through add/remove programs and also the ESET directory in Program Files
installed the new NOD32 - no problems

still no joy......
and my head hurts too

 

Have you cleaned out your temp folders?

Cheers

 

Yes,
Disk cleanup followed by defrag.

Desperately clutching at straws here, but the problem has approximately coincided with a speed change from 256k to 512K with my ISP two or so days ago.

cheers

 

do you have "<Choose Automatically>" selected in the list of update servers, or are you using one in particular?

 

just a thought, i had a problem on a client machine not updating, each time, it did, it failed, & then restarted the updation. i could finally resolve the issue after i corrected the proxy setting, or the dial up account... i really do not remember clearly, it was several months ago .

 

Thanks,
Yes, I do. I can see the server name change at each attempted download.

Thanks Sangam,
I will play around with the proxy server settings, but I am pretty certain we don't use one. On the latest install I let NOD32 decide based on what IE used.

thanks for the help

 

Hi Johnoz,

Please visit the following URL for detailed information on any transparent proxy your ISP may have installed http://www.lagado.com/proxy-test

If it shows none then please confirm by using http://www.lagado.com/tools/cache-test and following the instructions there.

Cheers

 

Thank you NOD32 user.
Both tests indicate there is no proxy.

 

OK Johnoz, please continue with Blackspear - he is very experienced with NOD32 and has several methods of direct communication with ESET to that end.

Cheers

 

is it that there are two internet accounts configured, one that works for the network, another only for your pc ? if so, try using the local PC internet account. does that help ?

 

Thanks Ronjor,
I can Ping u32.eset.com (and many other sites) but Tracert will not get beyond my modem IP address 192.168.1.1. In fact cannot Tracert to any site. (including with the Firewall off)
Just to add -
I can download all other files normally except the update (including NOD32 from ESET)

Hi Sangam,
I have a stand alone PC connected to an ADSL modem.

Again thanks to all for the advice.

 

I'm still asking around, as I have run out of ideas.

Cheers

 

Thanks Blackspear and NOD32,
The only thing I can firm up on a bit is the peculiar event associated with download speed.
Independent of server in use and quite repeatably, download proceeds at max speed for 512k and then at exactly 50% it stops momentarily and then continues until 69%. Ive done it enough times........
This may of course be normal.

thanks again

 

You might want to try installing ESS/EAV which uses very small updates. It should help if you experience problems downloading larger files (the updater requires a continual data flow, otherwise the update may not complete).