Cannot create Recovery disk

I have just bought and installed True Image 10. When I try to create the recovery disk I get the following error message:

E0004000D: Failed to build the bootable media.

The file is corrupted. (0x4000D) Tag = 0x9F6D6566F4DF7E2B

I have tried to create a CD, an ISO image and on removable media. Every time I get the error message as above.

The only time I can get it to work is when I only select the safe version. This is of no use to me as I wish to back up to an external 500GB USB2 drive and the safe version does not include USB drivers.

Without the ability to recover from a bootable CD, this product is of limited use.

Has anyone else experienced this problem or have any suggestions?

Any help would be greatly appreciated.

 

Has anyone had this same problem?

 

Try making the CD on another computer.

 

Hello Zarniwoop,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please download the latest build (4940) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

Please try the following workaround:
- Eject any disc from the drive prior to starting the application;
- Proceed until the program asks for a disc and opens the tray;
- Insert a disc and then click the OK button to close the tray automatically as well.

If that doesn't help we recommend you to update third party CD writing software if any is present to the latest version available for free on its respective web site.

Please also note that you should use a blank unformatted CD-R or CD-RW to create a bootable rescue disc.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
- Please create the folder DebugLogs if it does not exist yet;
- Add cdrecord value (Type: DWORD; Data: 1);
- Please reproduce the problem;
The cdrecord.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov