ESET ERROR, unable to uninstall/reinstall

Hi,

so today I was working on my parents computer because there was a trojan duplicating itself continually.

Couldn't get rid of it with ESET NOD32, nor with MBAM so I used combofix. But therefor you have to kill other virusscanners and software so I had to kill the NOD32 service ekrn.exe normally that is not a problem except for now because apparently the virus disabled my administrator status, so I couldn't kill the process.

So I had to screw with NOD. So combofix would work.

Combofix found a rootkind so that explained everything. Now everthing is gone I wanted to repair NOD32 again.

This isn't possible nor is it possible to install it again I've got this error message:
http://img266.imageshack.us/img266/4246/eseterror.png

Uploaded with ImageShack.us


So the error is in the Registery. I tried to delete the registery key but it is not possible. Checked any registery errors with CCleaner but it found nothing alligning NOD32...

So I'm out of options. I really need help.

Thanks in advance!

Greetings,

Esix

 

In safe mode do you have an option to logon as administrator Does that account have admin rights??

 

assuming you have removed all malware, use Eset removal tool
http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

 

What to do if your are currently infected, it would behove you to take these steps prior to attempting another reinstall attempt as something is preventing this from happening.

 

sorry for my absence, but the removal tool fails:



I still get the same message.

So any other options?

thanks in advance,

Esix

 

I do not see any follow-up from the initial request for steps to take if you are infected Unless you follow these steps the removal tool will quite likely keep failing.

 

I'm not infected. used the moste powerfull removal program, combofix, ran MBAM a couple of times, Hijackthislogs are clean...

 

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