Can't install

I've got something on my computer, which is why I went looking for Prevx. However, I can't even install the program. The interface pops up where it asks you to read and accept the terms and conditions, after i click the box and hit next, the same box instantaneously appears, and i can never proceed past this point. Thoughts?

 

Check the options at first screen and install with random name?

 

Hi spamgambler and welcome to the Official Prevx Support Forum!

Here is the Direct Download Version Link with a random file name! http://info.prevx.com/download.asp?grab=prevxcsirnd as ctrlaltdelete mentioned! Before you install this version make sure that you remove the version you tried to install via Add/Remove and then reboot and install the one from link I posted! Also I'm not sure if you purchased Prevx as the free version will only remove adware but if you have a paid version and you continue to have problems with installation please contact the Prevx Support Inbox: http://info.prevx.com/service.asp

HTH,

TH

 

Now I'm unable to uninstall. When I click uninstall on the programs and features menu i get a window popping up that says "please wait until the current program is finished uninstalling or being changed", however, nothing happens.

 

we can have a first look at your pc and will see if we can fix something if you want.
We need to create an OTL Report

1. Please download OTL
-http://oldtimer.geekstogo.com/OTL.exe-

2. Save it to your desktop.
3. Double click on the icon on your desktop.
4. Click the "Scan All Users" checkbox.
5. Under "Extra Registry" please check "Use Safelist" and also check "LOP Check" and "Purity Check" as pictured.
6. Copy and Paste the following into the textbox.


netsvcs
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%ALLUSERSPROFILE%\Application Data\*.
%ALLUSERSPROFILE%\Application Data\*.exe /s
%APPDATA%\*.
%APPDATA%\*.exe /s
%SYSTEMDRIVE%\*.exe
/md5start
userinit.exe
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
winlogon.exe
ahcix86s.sys
/md5stop
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
CREATERESTOREPOINT

7. Push "scan"
8. Two reports will open, copy and paste them in a reply here:
• OTListIt.txt <-- Will be opened
• Extra.txt <-- Will be minimized
attach this files to your next reply

 

Hello,
Could you please try the following steps:

Run the removal tool from http://info.prevx.com/download.asp?grab=csiuninstalltool

Then reboot your PC

Then install the newest version from http://info.prevx.com/downloadcsi.asp

- if it still doesn't install properly, try uninstalling again now by running:

"c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO

Let me know what you find!
and then reboot and install again.