Basic Use Question

Yes, you should be able to uninstall TI from Add/Remove Programs. If that doesn't work, then you can do a manual uninstall.

The 8,053 build is compatible with any images created with TI 10 and any earlier build of 11.

 

Mud,
I uninstalled TI in add/remove. I tried running the update install. If I just click on it, nothing happens. If I right click on it and chose 'run as,' it asks for my administrative password. I do that but nothing happens.
Any ideas?
HC

 

Have you run through the Manual Uninstall instructions?
Does it make a difference?

Have you cleared your TEMP folders?

Do you have any other programs or services running that may be interfering?

 

When I uninstalled my version of TI via add/remove in the control panel, it removed the program.

A few questions:

1 - I went into 'my computer' and in the c drive under Program files/common files there still is an Acronis folder with 2 files. Kernal (DAT File) - 924kb & Splash-Run (Run File) about 29kb. Should I right click those and delete them?


2 - My router has a firewall which I'm using, and I also have ZoneAlarm (it's firewall) and SpySweeper running. Could that be interferring?

3 - Do you think I should just bag it and reinstall my TI CD with build 8022 and be happy with that?

4 - I should mention that I've tried downloading Firefox and Adobe and both of those files had problems downloading. Either a corrupt file or wouldn't install. What do you make of that?

HC

 

If there are any files left after the uninstall, they should be removed. Look through the Manual Uninstall instructions and check that everything got removed.

It's possible that they might be interfering. Try #1 first and then try disabling these before installing. Re-enable them afterwards.

It's your choice, but 8,053 has a lot of fixes over 8,022.

This could mean that you have a corrupt downloaded TI installer. Did you download the US version from the Acronis website? If so, the MD5 value I get for build 8,053 is 8ff9d7c4d1b5417ba170428b2d1da290. Do you get the same on your download?

 

Mud,
It was my router firewall. I turned it off and was able to download TI and the other files (Adobe, firefox, etc.).
I'll try setting up a new rescue CD. I'll let you know how things are working tomorrow. Time to get some sleep.
Thanks
HC

 

Mud,
I tested my new bootable rescue CD that I made with build 8053. It didn't work. I booted to the CD but it wouldn't boot into TI Home or even the desktop. The screen just went blank.
Again, the rescue CD I made with build 8022 worked fine before, but I also tried to use that CD with the now installed build 8053 and that also didn't work and resulted in a blank black screen.
As I said before, I couldn't download update files before (Acronis and others) and they either didn't work or they were corrupted. Once I disabled my router firewall I was able to download all the update files (acronis, firefox, adobe, etc.) and all of those files are working fine. I even did a lot of acronis backups today with no problems.
What do you think the problem is?
I can always uninstall TI and reinstall it with my install CD and not update to 8053, from 8022.
Your thoughts?
Thanks
HC

 

It's always an option to stay with 8,022. If that build works correctly on your system, then it will probably be best (for now, at least). However, I would suggest (if you have the time) that you submit a support request to Acronis because this is a case of the newer build not working on hardware that the previous build did.

Since you've had downloading problems, I would check the MD5 value of the download and verify it's correct.

 

Thanks Mud,
What's the MD5 value and how do I check it?
HC

 

The MD5 is a checksum value that is created on the file. If it's the same as the original then the file was downloaded correctly.

If you don't have a program to check it, you can download a free version from Microsoft's website here. You could also find them by doing a Google search.

 

Mud,
I looked at the info on the MD5 and it was over my head.
So I uninstalled 8053. I rebooted and my mouse froze on the reboot. I pressed reset and got the good old black screen asking me if I wanted to start windows in Last Best Configuration, Normally, Safe Mode, blah blah blah.
So I started normally and booted to my desktop. Rebooted successfully a few times to make sure everything was ok.
I reinstalled 8022 and rebooted to my desktop with no problems. I tried booting to both the 8022 rescue CD, as well as the 8053 rescue CD. Neither worked with repeated tries. I even created a new rescue CD with the new install of 8022 and that also didn't work.

What do you make of all of this and what do you suggest?

Would doing a manual uninstall help?

If so, I found these instructions on how to do a manual uninstall. Are they good?

https://www.wilderssecurity.com/showpost.php?p=1120006&postcount=4

Thanks

HC

 

Mud,
If you have an answer to my last question, it would be appreciated.
Thanks
HC

 

I really don't have an answer. If the 8,022 build worked before, it should work now. Uninstalling and installing the newer build (or the older build) in Windows shouldn't create any problems for when you boot from the CD. You should not have needed to create a new CD.

Yes, those are the manual uninstall instructions provided by Acronis to remove TI. However, it won't change anything for booting to the CD you previously had that worked correctly.

Is 8,022 working correctly for you in Windows?

Has anything else changed on your computer?

 

Nothing else has really changed on my computer. This is a new install of XP for my computer and I really haven't installed anything new since I started updating TI.

I did go through the instructions for a manual uninstall. There were a few files missing on my computer.
#10 - Windows\system32\acrotls.dll
#11 - Program Files\Common Files\Acronis\Drivers

Both of these weren't on my computer. Is that significant?

Although ATI 8022 is working (I made a new bootable CD, as I said), maybe the install was corrupted somehow and important files were missing.

Do I have anything to lose doing a manual uninstall and then reinstalling 8022?

If that doesn't work, what else can I do.
Thanks
HC

 

Mud,
Since you didn't answer my last post, I went ahead and spent an hour doing the manual uninstall. Created a new bootable CD. I booted to the CD and about 90% of the time if I click on Acronis True Image Home (full version), I get a blank screen. The 10% of the time that I get into ATIH, I can't see most of the drives on the computer.
I tried making my PNY USB flash drive a bootable drive, but when I tried to boot to it I got a message 'non system disk, press any key.' I pressed any key and got a beep and my pc wouldn't boot to it. I don't know if that's my mobo, the PNY flash drive or the Acronis software.

I've now spent over 12 hours trying to get this software to work properly. I have never had so much difficulty with a piece of software (other than perhaps Nero). I could have reinstalled XP 7 times by now.

What else can I do?

HC

 

I can understand your frustration, but please realize that I do this as time allows and at my own cost. I also am not at my computer 24 hours a day.

I want to read back through this thread and re-familiarize myself with the steps taken so far before responding in more detail (probably later this evening).

In regards to your last post, I state again, that you should not have to make a new TI CD. If the CD you had before for build 8,022 previously worked, it should still work. The "old" CD will not be changed by any installing or uninstalling done in Windows.

For the bootable Flashdrive, you can download one of my "empty" images and restore that to the Flashdrive and see if it will allow it to boot. The instructions are in the bottom link in my signature. Media Builder doesn't always write the MBR to the Flashdrive which causes it to be unable to boot.

 

Mud,
Thanks for your reply. I assumed you do this at your own time. You have been incredibly helpful and I do not blame this situation on you. When I didn't hear from you over 24 hours, I assumed you were busy and I thought I'd try the uninstall to see what happened.
By the way, the old bootable CD from the original install of TI from my disc (build 8022) is the only bootable CD I'm having any success with. The bootable CD I made from the latest install of 8022, is not working at all.
Review my thread and let me know what you find out. If I can boot to the CD, I may just restore my system to an earlier time.
Thanks
HC

 

It's odd that something would have changed on your computer from just installing 8,053 in Windows.

In Post #20, you said the first boot try from the CD went to a black screen and then the 2nd boot worked correctly. If I understand correctly, this was from the original retail TI CD (8,022).

In Post #25, you said the uninstall reported a problem because of TI being installed for a specific user. This can cause problems. When installing TI, it's best to select the option to install for All Users.

In Post #32, you said the original CD doesn't work anymore (blank screen). However, in your last post you said it's the only CD you're having any success with. Is it still booting to a black screen some of the time?

-----------

When you are booted to the CD and at the Acronis menu, have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

If you have tried this, what were the results?

-----------

Does the Safe Mode version of TI boot properly? (This would have to have been downloaded and installed and then included on the TI CD you created with the Media Builder program.)

-----------

Since you are/were having downloading problems, you really should check the MD5 value of the downloaded file. It is very easy to do, don't get overwhelmed by the instructions on Microsoft's webpage. Just download the file from the link part way down the page (as shown here):


Save the file to your hard drive. Run the file to extract the contents (2 files) to the folder of your choice. You may want to make a folder in advance, like C:\md5, for example. Copy the downloaded TI installation file to the same folder. Then open a Command Prompt (Start button->All Programs->Accessories->Command Prompt). Assuming you're using the C:\md5 folder, issue the following commands (<ENTER> means to press the ENTER key):

Code:

c: <ENTER>
cd \md5 <ENTER>
fciv trueimage_11-8053_s_en.exe <ENTER>

If you used a different filename for the TI download, use that filename instead. The fciv program will return the MD5 value (as in example below):


-----------

For the problems running TI in Windows, your best solution at this point will probably be to restore your drive to a time before you uninstalled 8,022 and tried to install 8,053 (assuming, of course, that you can get your 8,022 TI CD to boot properly and it sees your drives okay).

 

Thanks for the response Mud.

You said:
"In Post #20, you said the first boot try from the CD went to a black screen and then the 2nd boot worked correctly. If I understand correctly, this was from the original retail TI CD (8,022)."

Yes, it was from the original install of 8022.

You said:
"In Post #25, you said the uninstall reported a problem because of TI being installed for a specific user. This can cause problems. When installing TI, it's best to select the option to install for All Users."

I thought I had chose the All Users option, but maybe I didn't.

You said:
"In Post #32, you said the original CD doesn't work anymore (blank screen). However, in your last post you said it's the only CD you're having any success with. Is it still booting to a black screen some of the time?"

Since I did a manual uninstall of 8053 and reinstalled 8022, most of my attempts with any rescue CD have failed. I made a new rescue CD with the new renstall of 8022 but it hasn't worked, nor has the rescue CD I made with the 8053. Interestingly enough, the only rescue CD that has worked (and only about 10% of the time) is the rescue CD I made with the original install of 8022. But even when the 'works,' I can boot to the CD, get to True Image Home (full version) screen, but most of my drives on the left side pane don't show. It only shows 'My Computer' and clicking on that doesn't get me anywhere.


You said:
"When you are booted to the CD and at the Acronis menu, have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?
If you have tried this, what were the results?"

No I haven't tried that yet.

You said:
"Does the Safe Mode version of TI boot properly? (This would have to have been downloaded and installed and then included on the TI CD you created with the Media Builder program.)"

I didn't know how to install the Safe Mode version of TI boot, so no, I haven't tried that.

You said:
"Since you are/were having downloading problems, you really should check the MD5 value of the downloaded file. It is very easy to do, don't get overwhelmed by the instructions."

I'll follow your instructions and get back to you on this.

You said:
"For the problems running TI in Windows, your best solution at this point will probably be to restore your drive to a time before you uninstalled 8,022 and tried to install 8,053 (assuming, of course, that you can get your 8,022 TI CD to boot properly and it sees your drives okay).[/QUOTE]"

I'm beginning to think restoring my hard drive to an earlier time would be a good idea. Again, I started using ATI to back up a new install of XP. I have not fully reloaded all of my software yet, since I started having problems after the install of 8053. My rig is acting real finicky, which I think is connected to all of the ATI issues. So using one of the TI files I created, might be best.

Let me be clear, I can boot into Windows just fine, I just haven't been able to boot to the rescue CD with much success.
In order to do a TI restore, do I have to boot to the rescue CD? Since I can boot to my desktop, can't I just boot to Windows, open up TI and restore to my selected image?

Thanks
HC

 

Since you are having problems booting correctly to the TI CD, I don't think starting the restore procedure from Windows would be a good idea. It boots into the same Linux version that the TI Full Mode does. You can try it if you want, though, just make sure there's not a chance of losing your backup image if TI screws up.

First, try the quiet acpi=off noapic option and see if it helps.

The Safe Mode (SafeMedia) version can be downloaded from your Acronis Account. Login and select your Registered Products. Under TI 11, scroll down until you see the link (the BartPE download is there too). Download it and install it in Windows. Now, when you use Media Builder to create a TI CD, you'll have the option to include the Safe Mode version (check the box). This will allow you to select either the Full Mode or Safe Mode version when you boot the CD. The Safe Mode version may or may not see your external drives (USB hard drives, for example). It depends on the computer's BIOS.

Another option to consider is to create either a BartPE or VistaPE CD that includes TI. This will boot to a PE version of Windows (XP or Vista) and run the same version of TI that runs in Windows. It also will use the same drivers Windows uses and not Linux drivers. Details can be found here: BartPE, VistaPE. On many computers, BartPE and VistaPE are many times faster at doing backups and restores than the Full Mode version of TI.

Post back with the MD5 results.

 

Mud,
Just wanted to give you an update. Using the F11, quiet acpi+of noapic ultimately worked for me. I don't know if it will still work 6 months from now if I have an emergency, but I don't want to risk trying to install the 8053 build over my 8022 build again. The only other alternative is for me to reinstall windows and use an uncorrupted download of build 8053 and that is just too much work.

I just wanted to thank you for all of the time you took helping me. It's much appreciated.
Acronis is a good concept but it is a very complicated piece of software to use. Thanks
HC

 

If the Linux boot parameters worked now, they should also work later (assuming the same motherboard, controller, etc.).

You may want to use Media Builder to create a new boot CD than includes the parameters. That way you don't need to enter them every time you boot TI.

 

Mud,
Do you have a link for instructions on how to use Media Builder to create a new boot CD that includes the linux boot parameters?
HC

 

No, but it's really easy. Just start Media Builder, select the programs you want and then enter the parameters in the Wizard page (as shown below).

 

Mud,
A quick question.
Theoretically, lets say I make a TI Backup Image on CD or DVD and my system isn't infected by any spyware. Later my system gets infected and I can't remove the infection.
If I restore my system using the image that I made prior to any spyware infections, is there any way that the spyware could survive and still be on my system after I restore it?
Thanks
HC