Aryeh Goretsky, thank for the detailed and most professional response. I will do my best to contact the sales & marketing people at ESET. I...
Ok allow me to clarify. First the wildcard. I assume you mean using a catch-all Email at my domain. In the past I had to shut off the catch-all...
Allow me to clarify. I have the customer's computer in my shop and the customer has no access to their Email or any other computer. So how is the...
Yeah, I am aware of such techniques but there are good reasons not to do any of that. I'm just letting it be known here at Wilder's that ESET is...
No response? Any other suggestions? Anyone at Eset I could communicate with directly on this issue? ---pete---
Ok, that solves the problem where I need the Installer as a stand alone file. However, it does not solve the problem caused by NOD32 v5 requiring...
I've been cleaning infected computers for over 10 years and a good portion of those years I'd install NOD32 Trial version using a current a NOD32...
I ran the Eset uninstaller in Safe Mode, reinstalled Eset Smart Security in normal mode and all is fine now. Thank you very much! ---pete---
I cleaned this WinXP computer of the Open Cloud Security virus but afterwards Eset Smart Security was damaged and unable to run properly. I tried...
Sounds like all good advise above which I will consider. The thing is, I personally get tons of Email from trusted friends containing links or...
I like the idea of a sandbox, but I see one potential problem. If I have many customers setup with a specific sandbox app and something goes...
Everything is current. Typical Email is both web-based and Outlook or OE. ---pete---
It's bit complicated and i'm not sure how the entire process operated, but below are some clues. NOD32 indicated... h t t p ://f i r a s b i l...
Thanks for all the info on the Sandbox concept! ---pete---
Everyone, I may have found at least one part of the problem and solution! On one of the problematic computers of this thread that I now have...
I'll look into it. Thanks. These users are seniors so it has to be something I can install which is seamless because they can't handle anything...
ISPs are typically Comcast or Verizon. Router config is a bit complex to speak about here. Some have routers, some do not. Wireless is...
Answer: Administrator. I thought about setting up a 'Safe User" account with limited access but in the long run this creates problems and I'm...
I have to educate myself on the containment solution. This might be the key because I also noticed lately a large increase in hijacked Email...
You make some good points about other ways the virus can be getting in and I will look into those. Thank you. Are you talking about Wireless...
Right, Facebook is not 100% safe but it's more secure than Email. Plus the fact that once 1 person is harmed from a specific link on Facebook,...
Virus infections return in spite of doing the right things! I've been successfully cleaning computers of virus and spyware for over 10 years now,...
Yeah, I hear you, I don't even come in contact with any malware, so as Cudni suggests it's largely about the user and how they operate on the...
Thanks Jim, it turned out that they had purchased a new license about a month ago and I was able to find the ESET email with the password, so I...
XP Computer was hit by Olmarik MBR infection which disabled NOD32. I successfully cleaned the computer and now dealing with damage remainng to...
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