How do we remove this threat? I'm using NOD32 v4.2.71 Bus Ed. It detects it on every startup, then recommends a reboot. I reboot, but the next...
Thanks captain! Sure would be easier though if ESET provided a way to do this directly from the console (ERAC). But Marcos never followed up on...
So they still have not put the policy explanations in the ERAC :( Another problem is that the policy hierarchy tree is quite different at times...
Business ver 5 is not yet available for Labtech customers. So we're on different platforms. Maybe ver 5 is better documented. Does the console...
The bottom line is that policy settings need to be documented within ERAC. Ideally it should be done much like Microsoft's group policy editor,...
The only place I ever found that was in the client GUI, not within ERAC (which is the first thing admins use and where they spend 99% of their...
How do you teach yourself totally undocumented policy settings? e.g. First time you saw the "Enable Self-Defense" policy setting (assuming you...
James, I've been doing IT for over 25 years, written numerous software packages (serial communications and fax APIs for developers) etc. I have...
Hmmm, your timeline sounds awfully vague. Why not just post what you have so far, with a disclaimer that it is a work in progress (a beta of...
Hi foneil, Thanks for the update on this project! I'm curious though, why can't ESET provide whatever documentation that has been written so...
I find it difficult to get Marcos to consistently answer posts in this form. I wish they would take this form of support much more seriously :(
Thanks for that info Simple! Marcos - have you thought about what I asked on 7/20 (below)?
Jim - you brought up a great point: Since I use ERAC, why couldn't ESET provide a console menu option to disable realtime-protection? e.g. offer...
I already tried disabling self-defense (in the policy), rebooting client, then ran SMART installer. But it still complained that it needed to...
JimWillsher - In all my years I've never needed to disable AV software either, though like you said many software vendors recommend doing so. But...
In your prior answers you suggested the service COULD BE STOPPED if I disabled Self-Defense. I am telling you I tested that and it did NOT work....
Why did you guys say that disabling Self-Defense would allow me to stop the service? The lack of docs even leaves you in the dark at times :(...
Hi Marcos - following your advice below, I revised my ESET policy and disabled Self-Defense. I then totally uninstalled NOD32 off this Win7 PC,...
Marcos - how do new users "get familiar" with your product if there is NO DOCUMENTATION on all the policy settings? I do not mean to insult or...
I guess you didn't want/need centralized management of your ESET clients? Being a Managed Service Provider (MSP), centralized management of...
I was easily able to stop GFI's VIPRE from a script. SUGGESTION: provide a password-protected command that allows us to shut down the ESET...
That's too bad, as it really makes what should be a simple software deployment more of a hassle :( I think they shouldn't worry about malware...
Sorry to bother you Marcos, but this is a time critical project for me. If you have time, can you answer my last question about how to...
Drifter104 - imagine you are a brand new ESET user. How would you know how to configure the many policy settings (using ERAC) when virtually none...
I will believe it when I see it :) Users have been asking for more comprehensive docs for years. Whomever decided to only partially document...
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