Actually if you kill TrueImageService.exe process in Task manager, this would stop the backup process.
Have you tried to uninstall it using Acronis Clean Up utility and then reinstall the latest build? This should remove all "obsolete files".
Thank you for pointing to incorrect link, fixed that. If you want to use ASZ further, you can keep it, otherwise simply delete it.
Indeed, this issue went off the support responsibility months ago. I can imagine how it was: QA (who are busy with ABR testing) reproduced the...
I would ask for the latest ISO image of Rescue media from Acronis support team, it apparently a hardware issue. Safemedia will also work though.
However, if any issue appear, support will just tell you that it's not supposed to work with W7.
When Acronis changes partition size or installs Startup Manager (F11 feature) it changes the MBR. Some of the new laptops (especially Dell and...
Fixing bugs is a developer's work, not the support - you really shouldn't blame support people if they won't fix it. If I were you, I would ask...
Maybe 9770 is the latest UK version, and 9796 is the latest US version? Since you have UK serial number, it won't work with US build.
Even if QA reproduced the problem, I don't think they will fix those minor bugs in Echo, most probably all developers are fixin ABR10 now.
I always wondered why one will use Secure Zone? It's a simple partition with hidden status, it won't "secure" anything. Only worth using if you...
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