Did you have any previous antivirus installed before ESET? You can also try installing v3 to see if it may be an issue with v4.
What steps did you take to install with GPO? What error messages did you see if any?
The settings in v3 can be used in v4 with no problems. Most of the settings are located in the same place.
After downloading new definitions, do you still see the same problem? Is it all v4 workstations or just some?
That module is for submitting files to us for analysis. If there are errors while initializing, you should try to uninstall and reinstall the ESET...
At this point, I will recommend submitting a support case so we can help you out with more in-depth analysis of the problem. Go to:...
Make sure the update settings in your ERA are set to create a mirror and share the mirror via HTTP. Then also make sure the update setting in your...
There are 2 scheduled tasks that scan on system startup and user login. You can disable these by going to Tools -> Scheduler and uncheck those 2...
Try to uninstall the ESET software and download the newest version from our website. There is a newer build avaliable that may work correctly for you.
That error usually occurs when the compressed file is large. If you want to scan the whole archive, then you can decompress it and then run a scan...
The scan stops at the same percentage every time, but does it stop on the same file? If it does, you may try moving the file to a new location and...
Can you delete the ESET folder in C:\Program Files? If not, what errors are you getting? You can try deleting from Safe Mode if you do get errors.
Try switching to Interactive mode and see if the problem is still happens. See the Knowledgebase article below for instructions on how to do this....
Have you tried letting the scan finish without cancelling it and then restarting to see if it kicks off again? The software may see the scheduled...
What pervious antivirus did you have installed if any? Some antivirus packages leave behind parts that can cause this type of problem.
If you change the scheduled scan to not scan if it was missed, does this keep the scan from starting each login?
If you are using Remote Administrator to create the mirror, all you need to do is check the box that enables 2.7 clients to update as well. Then...
You should set up Remote Administrator after you have the system configured the way it will be running. This will minimize any issues you may run...
You can try disabling the options in Automatic startup file check and see if one of these is causing a problem. I would try disabling them all to...
This could be an issue with updating the definition files. Follow the instructions in the knowledgebase article located below to see if this fixes...
What programs do you have installed on this machine? Any backup software or real-time scanners other than the ESET software? Some programs can...
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