Alith, Let's try uninstalling and then run the removal tool from the Knowledgebase article below. Then reinstall and see if the issue remains....
Hello trucha, Is ekrn.exe running in the task manager? It appears that the gui is the part that is not running but can you test with the eicar...
Hello markturner, When installing, you enter your Username and Password there. If it is entered correctly, you do not have to enter it once the...
Are you able to open the registry editor or task manager? It sounds like there may be some permission errors if this is the case.
My mistake, I thought the Right-click menu was missing. If you have the user limited via group policy, then that option may not show up.
The scanning engine is the same for both ESS and NOD32 when comparing version numbers. 3.0.684 of ESS and NOD32 are the same and 4.0 of ESS and...
If you set the firewall mode to Learning Mode are you able to upload filen then?
This is what you should see when you right-click on a scheduled task: [IMG]
Hello siljaline, I have taken the file that appears as a threat and uploaded to Virus Total to see if we are the only company flagging it. One...
It should be a clean install, so you will want to uninstall the current version, and then just reinstall from what you downloaded before or from a...
Hello shawiinfo, The Lenovo software has been tested with our software with no problems at all. There may be something else that is conflicting...
It sounds like the installation could be corrupt. You may want to try reinstalling the client and see if you are able to right-click after that.
Did you install 4.0 on top of 3.0? You should try uninstalling 3.0 first from the ESET folder in the Start Menu (not Control Panel). Once you have...
The 2 registry entries to delete should be: -HKEY_CURRENT_USER\Software\ESET\ESET Security -HKEY_LOCAL_MACHINE\Software\ESET\ESET Security...
The clients stay in the RAC after push uninstalling. You have to manually remove them from the clients list. We are aware of this and I'm...
I just tested this out with the eicar test file and found that *.* is recursive. Any subfolders will be excluded along with the files inside. I...
If the clients are being disabled even though they are password pretected, then there are two possibilities. One would be that the users know the...
Hello borxud, The NOD32 side is for v2.7 clients and the ESS side is for all v3 and v4 clients of NOD and ESS. So with this in mind, you want...
The fact that it takes forever to load Control Panel instead of just erroring out instantly is another indication that a virus is not involved....
Hello Ladyhawk_LH, To get down to the bottom of weather or not it's an infection causing the problems or a hardware issue, please submit a...
Hello musicmasteria, This honestly doesn't sound like a virus issue. You should probably try running a chkdsk scan to see if there are some...
Hello keith_K, You should exclude the backup software from real-time scanning by following the steps in the Knowledgebase located below:...
Have you tried uninstalling and installing version 4? Try uninstalling and then going through the manual uninstall steps in the Knowledgebase...
The settings for the software are not stored in a file like you are asking. You also can't import the settings using any kind of scripting. You...
Hello Arkh, If it's been a while since the clients have been installed, you can push out a new package with the settings to check in to your...
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