I just ran into this today as well
I've become a fan of Crashplan after trying Backblaze and dropping Mozy after their pricing change
The reason you pay to connect through the company servers with programs like Teamviewer, Logmein, and GotoAssist Express are to make things...
They've reopened, info here
I've been beta testing GoToAssist Express and it's been great so far.
Here's a detailed review...