ESET Smart Security Public Beta 1 Status Update

And I wonder what all those Eset people, who used the beta at the office for months, did with the beta... look at it, see mistakes...and that's it. Because that is the only thing I can make up out of the words of Eset's Agoretsky.

 

I'd rather risk the GUI shutting down on me or looking funny, than the code that handles my precious filesystem being flaky.

Whether it's good for PR to release a to beta with glaring GUI faults is another matter. If they only announce it here, not on their own webpage, I don't see the problem. If it's meant to be a "for everyone" type beta, that's another matter.

 

Would you prefer ESET to say nothing, they are under no obligation to do so. Aryeh asked about the delay and advised those that were seeking answers in the forum about the answer he was given.

If ESET say nothing people complain
If ESET say something people complain

Blackspear.

 

The problem is that ESET doesn't have the sensibility to know when they have to say something!

 

Thanks for the update, can't wait to provide some feedback!

 

I just want to say that I appreciate the information about the delay. I was just as excited as everybody else, but I do understand. As a software developer, it is such a pain in the butt to try and hit a specific date because, it never fails, the day before you get ready to push it, someone will find a new bug. Rather than push out a known bug and then try to patch it, it's easier to delay it a day or two and fix it before it is widespread.

I've been with NOD32 and been a reseller since '04 and I trust my system with their "buggy" beta over any of the competitors final version.

I've been reading all the negative posts back and forth about how horrible Eset is because they didn't deliver on the date they promised or that it took them a little longer than everyone wanted for them to post a reply on here. Why is it everyone feels they have a right to complain and demand answers over this? Eset is going to continue to make business decisions based on what they feel is the right thing to do rather than cause more work for themselves down the road. Eset has a long line of loyal customers, but that doesn't mean these customers have the right to start demanding things just because they are customers. It would be different if their current version out was buggy and caused system crashes and had horrible detection and the new version was promised to fix all of this, but it isn't. It works perfectly. It would also be different if they were just rolling out a new AV, but they are unvailing several programs that are all new to Eset. I'm sure they realize that everyone is looking at this thing under a microscope because it has to live up to its own name.

What if they had this thread on here immediately on the morning of April 2 stating it would be out in the next day or two and by that evening they learn of a major problem and have to push it back again? There would be rioting in the threads.

I know this is a "long awaited" suite that everyone is looking forward to. Trust me, I've been looking forward to this ever since I heard about it, but I'm not going to lose sleep over it. v2.7 is working fine and the beta will be out shortly.

 

kthxbye

 

thanx for the update. ok guys this is the info i have and its definitely authentic. the beta release could be delayed as far as 2 weeks but what i am promised is that will be the max delay and it will be released by then. the beta release could also happen earlier. as well

 

I would like to clarify that I wasn't accusing Eset of anything. I was just concerned about a few things, and seeing some of the posts here, I think my doubts are largely clarified. I don't hate NOD32 or ESS, I'm quite looking forward to it.

 

I can't believe people get so freaked out about a beta delay. And the outrage they feel against the company for not explaining it that day, but the next day!

Microsoft or Apple will delay O/S and product releases for months.

ESET is not a huge company like them and has limited resources, and a product like this is very complex. Cut them some slack people!

I'd rather wait another two months, and let them get it more right, then force them to release it earlier and jeopardize their reputation.

Chill, people!

 

Thanks for the update. Eset could have saved themselves a lot of grief by simply telling us this yesterday, but that's the way it goes. I like NOD32, but was hoping to find a decent 3rd party firewall for Vista. I guess I'll just tinker with the outbound firewall in Vista and continue using NOD32 in hopes that maybe in a year or two ESS will actually get finished.

Thanks.
MNKid

And to all those complainers, me included, I say keep it up
If you didn't care, you wouldn't be here, so hold their feet to the fire!

 

Yes, 100% agree!

It's very strange and doesn't make sense to me.

In the post is nothing explained why the beta is postponed again..

You don't understand, it's not the first time they delayed it, it's delayed again and again..

best regard,

iNsuRRecTiON

 

Reckon the complainers on this board, and you know who you are, will B&M (bitch & moan) if they're not offered cake and ice cream? So many in today's societies want it now and will cry to their mommies, if they don't get their way.

I know Eset produces the finest AV - you know it, as well. If you can't wait
for a new beta or an update/upgrade, buy Norton!

 

Thank you for the very comprehensive update agoretsky I'm not too concerned about product stability in the early stages, either. Acronis can always bail me out if need be Still, for obvious reasons your team is doing the right thing by delaying its release until it is at least stable enough not to nuke anyone's machine. Good plan!

 

Exactly, the ESET press room on Cebit 2006 sounds as joke today, the ESET press room on Cebit 2007 sounds as hoax today. ESET needs to improve the communications with your clients.

 

Precisely! Eset has a long pattern of doing this. I think folks have every right to share their concerns on this issue. In this instance, Eset were the ones who said April 2nd, not the "complainers'. This debate wouldn't be happening at all if they hadn't done that. So in then end, they set themselves up for this and then when folks like me question Eset's own public statments, we get lambasted.

What harm is there in letting people vent, anyway? Why are some people so sensitive when Eset is taken to task? Lighten up! When they finally do release the beta, it will be a mute point. But in the interim, yes, some of us are ticked off! Perhaps we are so passionate about this because we care too much. We actually take the time to post on this forum when it would be easier to use the mainstream security products and be done with it.

Loyalty to brand is one thing. But when a company or individual deserves criticism, then they should hear it. I, for one, will never apoligize for sharing my honest opinion in a respectful manner, despite the ridicule of others.

Next time, Eset shouldn't put out a press release touting a beta availability date unless they are sure they can deliver. Obviously, a beta program is not a life and death thing. I'm not losing any sleep over this. But what Eset did was simply bad in a PR standpoint. I'm not bailing the company, however these continuing delays do give me pause as to whether Eset is up to this.

Thanks for the opportunity to speak,
MNKid

 

that's simple... they said about the new beta 1 year ago when it was not even in the alpha phase. Who put them to create the fuss about it when they knew it will take a whole year or more to develop it ?

Now, they gave another data: 2nd april 2007... and nothing. Usually when you promise something you make anything to keep it, otherwise say nothing and everybody will be happy.

That's your oppinion about the finest...

 

Yes this is true, you don't expect us to complain Capp?

 

There is nothing wrong with people complaining and, in fact, constructive complaining helps to keep businesses and other organizations "on their toes" so to speak

ESET should not have declared a specific release date on their beta. They should have said nothing or, maybe better yet, given an approximate date, such as "on or about April 2007" I'm sure they have good reason not to release it yet: instability issues, incomplete features, still at Alpha stage...whatever. But they could have prevented some of the backlash by not being so specific on their beta release announcement.

 

I think when the delays MS had with Vista are factored in--which pushed Vista to almost 11/06 before it was ready--with all it's stops and starts, it's a miracle that ESET has a public BETA ready within 6 months, of a product that was built virtually from the ground up.

Blackspear made a good post earlier: If ESET releases the beta earlier, and it hoses a bunch of machines, then it's "This BETA never should have been released to the public! Why didn't they take a couple of weeks extra to make sure it was right?"

So instead it's "righteous indignation!" that ESET missed their own deadline for a piece of BETA software--for crying out loud!

What a joke!

They can't win for losing, and IMO, to take them to task for making sure the software is AS GOOD AS IT CAN BE before you put it on YOUR COMPUTER is shameful.

 

Thank you.

 

I think ESET shoud get on their hands and knees and beg forgiveness for being so callous and disrespectful.

They should have had a press release at exactly 12:01 a.m. How dare they wait one additional day when they promised me my beta on the 2nd!

In fact, I deserve a free upgrade to version 3 for them slighting me so. Maybe even free upgrades in perpetuity.

 

I disagree, see URL: http://www.eset.sk/tlacove_cebit
I think one image speak more then many words.............

 

You're a brave man Mr.G!