Purchase of Port Explorer and no serial

" . . . you should have received yours by now." And since I obviously havent, what will DiamondCS do about it? (emails below). A lot of the posters seem to know these people, so I'm trying not to overreact. From where I sit, it looks like I'm getting a bait and switch and being stalled for a laugh. Is support for non-Americans only? I know I'm a little slow to pick up on stuff until it's real obvious. This is starting to look pretty obvious.

It's really hard to believe that programmers could screw this up this bad for this long if they're honestly trying to fix it. (husband's a programmer for 32 years, me for 17).

ZDNET still has a link to Diamondcs for Port Explorer. And in ten years or more, zdnet hasn't been wrong until now. Is there any other product that is similar? I haven't tried all the ones listed on their site, only two. They look ok, but I've already paid for this.

Any help or news?

~Private business emails removed. Posting private email without permission of both parties is not allowed. - Ron~

 

Vineyard,

FYI, after I contacted Regsoft about cancelling, I FINALLY got someone to write back... Here is the email:

~Private email removed. - Ron

I did check in the members area on the site and still no registered products as well as no email... I wrote them back to say if they could resolve the issue TODAY I would not cancel the order...

We'll see what happens!

 

Give the guy a chance. He needs our support.

Let him get things sorted first and I'm sure it will be resolved.

I will not be cancelling regardless of how long it takes.

It’s not that important in the scheme of things – I can wait.



Take your time Wayne. I thought it may be a computer systems glitch at your end.

 

I feel I HAVE given them a chance, but it's taken 3 days just to get the first response... They should really at least reply to say there's a problem.

I still haven't had any key sent, but I'll give it until Monday, I guess...

 

It is true that if Wayne and Diamondcs want customers that have paid to wait until they have sorted things at their end I would have thought they would have had the civility to at least keep us informed. That’s the least they can do.

So Wayne, I don't mind waiting but at least reply. Without us your business would be history and there are many now ready top ask for a refund, which is their right.

If you do not want to lose income paid for software not received and other income from prospective customers reading this post, and the added grief of a refund process at least keep us informed buddy.

It’s not much to ask is it?

 

My point, EXACTLY!

 

Hi all,

There's a problem at the server, Wayne's been trying to do what he can to resolve the issue itself (generation of licenses)

I've been giving him a list of licenses to generate, as such they dont get done until he gets to them. I hope that they are ALL done now except for any orders in the last hour

 

Still no email and just logged in under the "Members Area" and no registered programs listed...

 

It's been ten days since your last communication. (today is the 20th Nov)
Still no unlock code.
Is this a joke or a scam? Sure looks like one to me.
Are you going to send it and if so WHEN?

~Private email removed - Ron~

 

c'mon - It's been ten days since I heard from you, and three since I've heard from the other person. I ordered on the 8th. Today is the 20th.

The last HOUR?

 

so is diamond cs still having issues with licences for port explorer? i have a friend who wants a proggie like this for work and this is one of the few with low-cost business licences. it would be a shame if he had to 'take his business elsewhere'.

 

Still nothing here! This is getting ridiculous... The least they should do for now is create a generic license for those of us waiting to use until they can generate a specific one for each user. Right now, my trial has expired and the program is useless!

 

I just have one question? "Why the hell would you want a port explorer to look at yoiur ports anyway? Are you Bored or Something"

 

Still nothing in the Members Area either for me.

No rush though I can wait Wayne

 

I ordered on the 8th, today is the 27th. I contacted them on the again on 17th, the 20th and the 22nd. I have had no response to my email communication from the 20th or the 22nd. Gavin responded here via private message that it is out of his hands there is nothing he can do about it.

This is from the 17th:

~private message removed....Posting PM's without permission of both parties is not allowed....Bubba~

Give 'em a chance' you say? Having problems is one thing all of us can understand. No communication with payed customers who didn't receive the product purchased is something else. I trust the free market though. Eventually, it is self correcting.

 

As it is for private emails....No private messages are to be posted on these forums without the explicit consent of both parties.

Thanks,
Bubba

 

Requested refund from RegSoft today. Still no response from DiamondCS.

The order was placed on the 8th. Today is the 28th. That should be ample time for them to at least respond. They chose not to.

Professionalism abounds at DiamondCS. Especially after the sale.

 

To Wayne,

I think it is about time you responded to the license problems that purchasers of Port Explorer have incurred during November.

If it is the case that there has been a problem at your end then this is understandable. What is not acceptable is the lack of progress with regards to this situation.

If the problems is taking longer to fix than you anticipated then just say so. I’m not going to beat you up about it, but your reputation is rapidly residing.

Your software is tip-top and I bought Port Explorer not because I needed it but because I wanted to support you further in your software development. I’m a student and although money is tight I’m not going to worry too much over it.

So Wayne, please post a progress report. Tell us roughly how long you need and I’m sure you will find you will be accommodated in every way until the problem is fixed. Saying nothing is not the best policy.

This is just some advice. It is up to you if you take it, but I would.

Regards,
G

 

I didnt buy this product, but after reading all these posts, I can asure you that if I did, I would sue the ass of the software company. That being said my advice to those of you who have bought this product,and have not recieved any satisfaction, is to file a transaction dispute with your Bank/CrediCard Company, and describe the situation. This generally cannot be filed unless 30 days have expired since you originally purchased,and have not recieved a satisfactory answer in that time space, but once that time frame has expired, I guarentee you your Bank/CreditCard Company will act swiftly to reimburse you with your monies Some Banks/CreditCard Companies may respond quicker to your request, because they want to keep your custom.

 

Mmmm... I feel a bit of disappointment in the air is floating in this thread.

I must agree It also took almost two weeks for me to get my activation code as well... However to be fair to the DiamondCS I have never read that they actually failed to deliver. Only that they are slow to deliver. That in itself is a rather minor problem. Considering the rather small number of tools of this type and quality are actually available I would consider being a bit more lenient if only not to discourage the poor guy and having him throw is hands up and abandon the project altogether...

The product works and poeple do get their registration...

Besides for all we know the guy could be on holiday or sick? I mean think about it... Also the product does provide a decent free trial period! I used mine to the fullest before I purchased.
I really cant see what such a big deal is made of this most especially when people can actually clearly read in this forum that they do take a bit of time to deliver those registration...

That is all I want to say!

 

I have no problem with waiting but the accepted time for delivery is between seconds and two working business days.

Any thing above this needs to be addressed. Haphazardly sending out codes one week for one person, two weeks for another etc is just inefficient.

I don't want Wayne to give up and to be fair to all users we have supported Wayne too.

It works both ways. If Wayne is on holiday then a post should have been posted. If he is ill then I hope he is ok and recovers to full health.

I'm certainly not going to ask for a refund or add to Wayne’s burden with credit card investigations.

But regardless of what you have said, saying and doing nothing is not good enough.

Customer satisfaction means more sales from previous customers, like me. I bought PG and then PE. Word of mouth is great too, so poor customer service will kill a business stone dead.

For example, I emailed the developer of ProSecuirty and received replies in minutes. Because of his pleasantness and responsiveness I purchase it. Guess how long it took to get the necessary codes. It took a single click on Outlook Send/Receive straight after the transaction.

If one developer can do it, as do others, why is it that Diamondcs cannot?

 

I have requested a refund from RegSoft and received very prompt notification from them that the credit is proceeding.

What a shame