Cannot install any TrueImage edition

Discussion in 'Acronis True Image Product Line' started by thany, Oct 29, 2006.

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  1. Eldar

    Eldar Registered Member

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    Easy enough to identify those processes using Process Explorer.
    It shows you the path of the executable and after a while you know them by heart which one you may not shut down. :)
    I agree it's something Acronis needs to address, so we'll have to wait until they update that version to fix that bug and others which may occur.

    As with all new updates/upgrades problems can arise, so bugs need to get fixed although you can't expect a fix immediately.
    Better wait for Acronis to release a new version or trying out the little workaround. ;)
     
  2. aggiemom07

    aggiemom07 Registered Member

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    Bodgy: Thank you for your interest! Much appreciated! Here's the sequence of events: I purchased TI 8 last year, so that's the install cd that I have. I upgraded to v9 from the Acronis web site in the spring - still on Win Pro 32 bit. Last week I reformatted my hard drive and installed Win Pro 64 bit. Hence, now I have to re-install my programs. The only TI cd I have is version 8. Not to be repetitive, but the installation stops midway - as soon as it get to loading the drivers. That's when I get the message that Argyll gets - see thread #16 dtd 11-4-06. Guess I will just keep trying. Don't know what else to do. I didn't want to have to purchase the whole program again.
     
  3. bodgy

    bodgy Registered Member

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    If you registered your TI 9 upgrade with Acronis, you will be able to redownload it from their website.

    Both your licence numbers will be on the webpage. - You need the myupdates one. and you log in on the panel on the far right.

    I'm pretty sure that v8 won't work with 64bit, I seem to recall it was one of the selling points of the new v9 when it came out.

    Oh you should also be able to download 8 as well, again of you registered your licence number on the website.

    Colin
     
  4. aggiemom07

    aggiemom07 Registered Member

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    Guess I did not register my v9 update. It's not on the web page - only contains my registration for v8. And, now that I have reformatted my hard drive, I don't have an install file for any Acronis TI. All I've got is my CD for v8 and my receipt. Does my purchase of v8 entitle me to any updates/upgrades to v9? My purchase date was 10-29-05. Again, thanks for your help. I sent an email to Acronis support on Nov.7, but haven't received any response except confirmation that they received my request.
     
  5. bodgy

    bodgy Registered Member

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    Sorry aggiemom, I can't help you with your v8 versus v9 upgrade entitlement, apart from the fact my TI9 is noted as being registered 22/09/2005 so I don't know what happens if you managed to purchase 8 after 9 had been out about a month or so.

    I would think though that Acronis would have details of all web purchases - just not shop ones.

    Just a suggestion, I keep the install files on my external hardrive - just in case a restore fails or I can't get onto the Acronis website - I also keep copys of my licence details for all web based purchases.

    Acronis support do swing from lightning fast to almost sloth like support sometimes, but it might take them sometime to hunt down your details, depending on how you purchased v9.

    Colin
     
  6. Kremmen

    Kremmen Registered Member

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    I had a similar experience some time ago.

    The problem was not to do with installing the latest version but was with the installer trying to remove the older version as part of the install process.

    I eventually tracked the problem down to Registry Mechanic that had obviously removed a vital file.

    Once I backed out all the RM saved fixes the new version installed first time.
     
  7. blind486

    blind486 Registered Member

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    Same problem here, using Acronis True Image 10.

    System:
    Disabled Anti-virus
    Disabled Anti-spywares/malwares
    Disabled Firewalls
    Windows XP SP2 x86 system


    Downloaded the program with no problems from Acronis website: http://www.acronis.com/homecomputing/download/link/?TrueImage10.0_d_en.exe

    I can't install it!

    I already followed all the advice in here. Cleaned the cache, temporary folders, program files, resetting, etc...


    hope Acronis has to do something about this, i'm thinking of moving to another
    backup utility if i dont see any solution in this. :oops:
     

    Attached Files:

  8. blind486

    blind486 Registered Member

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    :D yey! i finally got it worked. i used a registry cleaner. (mine's RegScrubXP). then after windows defender displayed a warning, i quickly applied the actions. then tada! i got a installation success message and asks u to reboot your system. hope this helps. :-*
     
  9. blind486

    blind486 Registered Member

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    nevermind the post above. i tried uninstalling it and reinstalling it again, the same problem occured again. i just don't realize what's causing the problem. i guess it was only luck. im tired restarting-cleaning the registry/cache/temps back again and again, hoping to get some luck. hope acronis takes a look at this. also i found one thing i guess this is the log location ( C:\WINDOWS\setupapi.log) that file appears after u failed the installation. hope somebody gets a better solution soon. my hope ends here :doubt:

    gudluck guys
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello everyone,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please perform the actions described in this previous post of mine in order to make sure that you downloaded the installation file flawlessly.

    If the MD5 value is correct and the workaround described by d.chatten (detailed instructions here) does not help/ then please collect the installation log file the way it is described in this previous post of mine. Also create Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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