Superantispyware

Everything in my previous postings are absolute the truth.....even by your own admission.....so get off this crap about wild rants..........the truth is the truth...........an if any reputations are stained....they are stained by you...yourself........not by me !

Bringing up Internet Explore and trying to connect to your Url is not calling home........what the hell do you call it.....oh thats right.....taking a survey............did you ask any of the Users if the wanted to take that survey.........or did you simply try to exploit them in order to benefit yourself by gaining information from Usrs.

An those thousands of Users who have not complained.........there are millions of un-informed computer Users in this world getting infected with spyware every day......trojans and viruses.....most don’t have the knowledge to even know what is happening to them.........they don’t complain because they don’t know !!

An what about contacting the software vendor.............I don’t work for you nor do I owe you so much as the time of day.......if others want to contact you thats their choice and their business but never assume that anyone owes you that.

Bugs.........bugs are your problem not the Public’s problem. Any professional ........a true professional....would take pride in his work an present it as bug free..........

My postings were honest.......now you can attempt to white-wash the situation or you can stand up like a man an admit you made a mistake..........the choice is yours.

Now I am finished with your program and with you.........you violated my trust in your software......thats the end of the subject.

 

Ron,

Thanks for the response. I understand that products will be disected and torn apart on the forums. I do appreciate user's concerns - as a developer of software for over 24 years - I have always been a proponent of trying to educate users that constructive comments can help developers create products that work the way the user would like to see them work. No one has a "crystal ball" and I think the team efforst of the forums and groups really can help fine tune a product for the particular market segment.

I realize that many software developers do not care what the user really thinks - I would like to see this change, but it can't change overnight, industry wide.

I encourage any of our users, or potential users, to contact me directly or through our support system if they have any concerns, or suggestions for our product(s). I think they will be quite surprised at how receptive and responsive we are to suggestions, fixes and concerns.

Next weeks release should alleviate all of the phone home concerns.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

Snowman - thanks for your comments! No software product can ever, nor ever will be shipped 100% "bug free". It has nothing to do with pride or being a "professional" - it's the reality of software.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

RON

In respect for you as well as other Mods I will refrain from further comment on this topic.....................however, your are correct in what you posted........an vendors should not post here in the forum unless they can accept honest discussion and opinions

 

NIC

Sir, I have no problem with you......heck I would go out of my way to help you......an thats true...........certainly I was not attacking you are your product......instead I was offering honest comments thinking you would see the comments and correct the situation.........no evil was intended.

Honestly I wish you the very best.....from my heart.


The Snowman


An yes....let me encourage others to try your program

 

Thanks - I was not offended - I respect yours and others concerns - I just want it to be known that we will address these types of issues promptly.

All feedback, both good and bad, are all positive in my eyes - the goal here is to produce a product that users feel "safe" running AND keeps the nasties off their machines!

Take care,

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

I'd like to just add to this thread that i've been using SAS for a week now. I have auto update switched off. My firewall is set for SAS to 'ask' for permission to access the internet. As of today SAS has not once tried to access the internet until i manually 'Check for updates'. Just thought i'd let you all know that i've not experienced the behaviour that Snowman has.

muf

 

My experience also.

I am running the free version, mainly as a backup scanner.
My firewall is set so that all apps ask for access,Superantispyware has done nothing unexpected.

I like the simple GUI and find the settings clear and simple and there have been no FP's.

As to phoning home it hasn't yet, but surely having a survey on removal (which you can refuse) is different to spyware??

I can think of 4 major software applications that have asked me to answer a surevey in this manner when I uninstalled them,the developers want to know what they can do to keep customers

 

Stated on ***

March 26th, 2006, 08:23 PM


Next weeks release should alleviate all of the phone home concerns.

Nick Skrepetos

----------------------------



The above statement was made by the vendor of superantispyware....as can be clearly seen in this thread.....however..,

Less than an hour ago the free version was again tested......AN THE VERY SAME CALL-HOME RESULTED.......over a week has passed since the above comment was made by the vendor an still the issues were not fixed,


Noted:

on install..superantispyware is placed in the Start-up Folder......this is rare odd since the free version does not have Real Time Protection.........(but by placing it in the start-up folder the below results occur...)

When superantispyware starts-up it immediately "CALLS-HOME" supposedly to check for updates......(even when the auto-check for updates is supposedly disabled)

Each time superantispyware is started it agains "CALLS-HOME" to check for updates......as many times as the program starts is as many times as it CALLS-HOME


Upon un-install superantispyware again CALLS-HOME.....WITHOUT ASKING PERMISSION FROM THE COMPUTER OWNER..........


It strongly appears that the vendor is knowingly and intentionally not correcting this CALL-HOME issue an is continueing to exploit Users by forcing this CALL-HOME survey feature upon them

For general information........it should NEVER be needed to block a program by way of a Firewall to prevent the program from CALLING-HOME

For those without enough experience to understand..... spyware CALLS-HOME without the User's permission......Not Legit Programs.......

Obviously the vendor is aware of the issues an has chosen to ignor them. This raises serious concerns.

 

As you note, a March 26 post noted that next week's release would address the issue. Personally, I believe it is appropriate to allow at least some of the next week to pass before boldly accusing the vendor of neglect. Heck, next week in the business sense hasn't even started in their time zone... Just my opinion...

Blue

 

Our release is due out this week as we decided to update some of the other user suggested fixes/features and we always test our releases with our beta testers prior to public release so that we avoid causing problems for any existing users. This is what professional software developers do - I am sure you are familiar with proper development and release procedures.

None of our tens of thousands of users (besides yourself) have complained about the product checking for updates when the product starts. Nevertheless, we have provided the option to turn the updates off in the new release. I have clearly detailed what transpires when we check for updates and that the product does not transmit personal information and only checks for product and spyware definition updates.

SUPERAntiSpyware is also NOT placed in the "Startup Folder", it is placed in the run key and can easily be removed by UNCHECKING the start with Windows option in the General tab. We do not force the startup of the product. Most users (from user comments) like having the product running for instant access. You may certainly configure the product the way you wish.

Many products ask for information on uninstall to help improve them. This helps make the software better for all users. You are misleading users reading this thread by using the CALLING HOME moniker without stating exactly what is happening and that our product does not transmit information to our servers, it simply pulls data and checks for updates. The way you are phrasing your comments implies very negative connotations and I have clearly stated earlier in this thread that we do not transmit personal data.

Why not simply ask when the release will come out - you know that we are very responsive to all questions, comments and concerns.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

OK,I'll give it another go with the new model.

Hopefully only one desktop item is created and my firewall won't show any connection alerts with auto updates turned off.

How long till the next release.

 

NICK

We have already been through this.......your program is Calling-Home an thats that!!!! Its of absolutely no concern why its Calling-home.....the only issue is that its Calling-Home WITHOUT PERMISSION OF THE COMPUTER OWNER..............

NICK I've been fighting spyware for alot of years so don't expect me to condon Calling-Home by any program. You may be use to pulling that off with in-experience newbes'.......not going to work here.

Thank you for the compliment of being the only one to complain about your Calling-Home feature..........its rather sad that all those thousands of others who did not complain did not have the experience to realize that you are exploiting them.

If there was going to be a delay ITS YOUR BUSINESS TO LET THAT BE KNOWN......its certainly not mine......

A man is only as good as his word.......you said a week.....you had a week...........enough said.....


We have nothing more to say to each other Nick........please do not address me again.

 

BlueZannetti

Since when does any poster owe you an explanation for anything ?

I have not violate the TOS......therefore when I decide to make a post is my business...not yours!

 

Franklin - I will let you, and the members of the group know when the release ships (is available for download). It won't be long.

And yes, only one desktop icon will be created and it won't connect unless the auto-update feature is turned on.

Snowman - we are exploiting no one. You are entitled to your opinions right or wrong - and I respect that.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

Let's keep it cool here folks. Snowie, please have a closer look at Blue's post and note the last words "Just my opinion..."

He didn't say you violated the TOS. He simply offered his opinion on the matter in regards to how much time had passed.

 

I too will be interested in the new release. I'm using the free version. So far so good.

 

In all fairness and to chime in similar to Blue's comment....Nick said "Next weeks release should alleviate all of the phone home concerns". Most any reasonable individual would understand that to mean exactlly what it says and in my world that means they definetly have a few more days.

I would ask that if you wish to continue with further involvement in this thread that you except the fact that if you call out an individual with accusations you should respectfully give the other party an oportunity to address your concerns. Heck....SUPERAntiSpy has shown nothing but professionalism in his attempt to address all issues brought forth.

I can assure you that accusation will not hunt IMHO unless you are prepared to show evidence contrary to what SUPERAntiSpy stated above.

 

The vendor's statement was made on march 26,.........my last response was on april 3..............A FULL EIGHT DAYS LATER !!!!!!!

This word game that is being attempt to protect this CALL-HOME vendor just does not wash........"NEXT WEEK" means nothing.......it was taken to mean "WITHIN THE NEXT WEEK".........an the vendor was given a full eight days............there are seven days in a week.........

There has been enough discussion presented to verify that the Program is a Call-Home program.......this FACT has even been admitted to by the vendor himself........an while I detest spyware in any form....still I am force to have marginal respect for the vendor for having admitted that his program CALLS-HOME.................

Furthermore, the point has been clearly stated that WHY it CALLS-HOME is a mute question.......the simple fact that the program CALLS-HOME without PERMISSION of the computer owner is the only FACT needed at this point in time............but......plus, there is this USERS SURVEY that is forced upon the USER.........

Obviously there are some here who would intentionally mis-represent the facts in order to protect this PROVEN CALL-HOME PROGRAM........this would lead to innocent USERS being further exploited.......

****************************


BUBBA

My post stands as is..........when we first met you were clearly informed that I had no respect for you........the same applies today.
Sure you can lock the post or even remove the post..................but it wont change anything........the program remains a CALL-HOME program............an I remain without the slightest amount of respect for you...............now this is honest............its not rudeness or insult.........just plain old honesty............
No Poster in this forum owes you the slightest explanation.........any half-wit can read the thread an get enough information from it to verify that the Program is a CALL-HOME........

Also, do you really think that you can force me to communicate with the vendor.......LOL...........you flatter yourself BUBBA......LOL

*******************************************************


For a few days I will be traveling......an may not be able to reply further

 

Yes, the lowest common denominator is more than evident. This isn't an insult ... it's just plain honest.

Regarding respect ... The contents of your posts certainly won't garner you any. Your incoherent rants only serve to marginalize you and anything you say - totally defeating your "supposed" purpose/position.

Sadly;

Steve

 

Snowman - our product checking for updates is certainly not spyware. You have been told exactly what our product does, and I have invited you to use a packet sniffer or http stream sniffer to see EXACTLY what our product does when it checks for updates. Why don't you do that? We ONLY pull data down, we don't transmit data up.

Do you consider Microsoft Windows update a "spyware" program because it connects to the Internet to check for updates? You connect to the Internet and Microsoft's server to activate windows - is that spyware?. Is your browser (Internet Explorer, FireFox, etc.) spyware as it "connects to the internet"? What about your e-mail program - it connects to the Internet - is that spyware also?

Your comments about SUPERAntiSpyware "exploiting" users is unfounded and very inaccurate. Checking for updates, both for the product and the definition database, we are protecting users from new threats - we update our rules daily. That surely is exploiting no one.

You yourself are falsely educating users as to what "CALLING HOME", used in your spyware context, is and attempting to ruin the reputation of a solid product designed to help users fix their machines for FREE.

As for our release dates - we release products and updates when they are tested by our in-house and external beta testers. We don't shove software out the door just to make "dates". A professional developer should always pick stability and robustness of a software release over a release date. You are belaboring a point that really does not matter to anyone except for yourself. We have addressed all issues reported and features suggested by users of this an other threads, which includes the prompting of users before making any connection to the Internet. As for our uninstallation survey - that will stay as that provides us valuable suggestions from our users to improve our product.

I am very curious as to what professional software used by millions of people you have written and distributed that makes you an expert in this field. From what I have seen in just this thread alone, you do not treat anyone with respect, and surely you have to know that your rants don't earn you any respect anywhere.

You have made your "statement" about the fact that we check for updates to our product - is it really necessary to continue with your rants and comments and rudeness to other members of the group? Your type of ranting is what turns users off to forums, which otherwise can provide some great info for products, services, disussions, etc.

Why not channel some of your random energy into something positive to help users?

Bubba - I am sorry Snowman has targeted you in his/her misguided rant. It appears snowman really has no respect for himself/herself, and thus can't respect anyone else, and the forum is the only they can express their isolated inner-anger.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com

 

I have to agree with Dog..

SUPERAntiSpy: I wouldn't worry about it, I think it's pretty obvious what the score is here.. it's obvious you aren't hiding anything.

I put Ethereal (packet sniffer) on it myself and found nothing strange.

 

No probs here but how does Superantispyware detection rates match up to Ewido and or other free proggys?

 

Franklin - in our testing, and users testing, we find that on a given day, we will remove more, and then other days, other products may remove more. In this market segment, no single product can get all the spyware all the time.

Ewido, Ad-Aware, SpyBot, SpySweeper, Spyware Doctor focus quite a bit of energy on the "traces" - meaning the registry keys, cookies and data files that really are not at the heart of the problem as those don't actually cause "harm" to your computer. We have chosen to focus on the actual "harmful" components and remove those as a priority as those are what cause new installations and infections. We do remove the traces, but other scannig products may find an errant registry key or cookie that we do not remove (yet). We update our rules on a daily basis, and are very quick to react to newly found spyware.

Our real-time protection does block many more installers than other products and our Process Interrogation Technology (PIT) does catch variants that we have not seen, and others will miss. Often this is called Heuristic scanning. Basically we find that the spyware vendors change their files often to avoid MD5/fingerprint style detection, but a certain portion of the code stays the same and we can detect those portions.

We are also seeing many so called "rootkits" and other spyware variants that hook the "user mode" (non-kernel) system calls to hide from the registry and file system. Our software can "see" past those to detect hidden items.

SUPERAntiSpyware is designed to be compliment a user's security setup as we know that there is not "one solution". We are ok with that as we know we will remove tough items that the others won't.

If you have other questions, I am more than happy to answer them.

Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com