TDS4 suggestions

Yes, I agree that it is a greater chance they would forget to scan then to disable a resident scanner but an on-demand scanner is still very important and I'd say it makes up 40% of an anti trojan product. How can you put out an incomplete part of something that is almost taken for granted will be in the product? I will use my analogy again from before, it is like selling a modern TV without a remote, sure some people might not want a remote but it is not enough people to separate a product more then it has to be separated. And yes, BOClean is an incomplete product and I have never recommended it to anyone. What people are not understanding is that some people will almost randomly click a product, maybe they skim and see the word easy to use under TDS Active so they go and download it taking for granted that it has an on-demand scanner.

I personally, will not be able to recommend TDS if it is separated into 3 products instead of 2. TDS4 Professional will be too complex and there is a good chance that the user will be confused between Active and Scanner and only downloading one of them when they should have both.

 

With all due respect, that is quite a silly reason not to recommend a product. "It's too complex for me" - fine. "I don't like the interface" - fine. But "I'll only recommend it if it comes in only 2 forms instead of 3"? Sorry, but that just doesn't make any sense. Not only does having three programs allow people to choose the exact anti-trojan system they want, but it reduces the cost. If we combine Active and the Scanner into one program, YOU will HAVE to pay for both of them, even if you only want one. So by keeping them seperate, you can still purchase both of them and use them side-by-side as if they were one program, but if you only want on-demand scanning, or only want automatic scanning, then the freedom of that choice will be available to you.

Here's the solution to your problem: Run TDS4 Scanner and TDS4 Active side-by-side. For all intents and purposes, they are one program - they even use the same database. The only difference between TDS4 Scanner, TDS4 Active, and a combined Active/Scanner combo is that it's two processes instead of one, which means nothing.

Other than a few emails I've had from people informing me of your activities on AOL, I'm not familiar with your background in anti-trojan software development, but I can tell you that the design of TDS4 is a direct result of over half a decade of development, testing, research, and feedback from our customers. You are the only person who has ever objected to having TDS4 Scanner and TDS4 Active being made available seperately, so it doesn't seem to be a very popular request.

Thanks for your feedback, if you have any more suggestions feel free to email us.

 

Hi WizardAVC,
I think you mean, on demand scanning accounts for %40 of what you use an anti-trojan product for. There are plenty of people where it accounts for 0% or maybe 100%. Why should we force people to pay for things they do not need. Why should people who only want resident scanning pay as an example, $40 for on demand scanning and resident protection when they could be only paying $20. If you want both you spend $40 and your in the same situation financially. Prices are only an example though, I do not know what TDS-4 will be priced at.

Maybe if YOU want to recommend TDS-4 why not tell them "grab the Scanner and Active component". A lot of other people in all 3 camps will also be able to recommend TDS-4, so everyone wins. Is it that much harder to download 2 things instead of one?

-Jason-