TI Server: Crash on "Analyzing Partitions" leaving corrupted raid array

Hello Bradley,

Thank you for choosing Acronis Server Disk Backup Software.

We are really sorry for your inconvenience.

Please collect all the appropriate information according to my and Ilya's posts above. Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will certainly investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov

 

I tried using the floppy Acronis Report Utility.

and I get the same the machine hangs any solution or you think I might as well give up

 

Hi there did you got to solve this issue or did you just gave up using Acronis withyour server?

regards

Axel

 

I tried using the boot from floppy but it also hangs on please wait...

I tried this with 5 diferent servers all the same so has to be that Trueimage is not compatible with this hardware.

Server is a Dell SC1425 with a cert raid controller

Please can you look into this

Thanks

Axel

 

Hello Axel,

Thank you for choosing Acronis Server Disk Backup Software.

Please accept our apologies for the delay with the response.

Please download and install the latest build (1213) of Acronis True Image 8.0 Server for Windows which is available in the Product Updates section of our web-site.

If the problem still persists, please use a digital camera to make shot of your RAID configuration in BIOS.

Please also make a screen shot of the Device Tree application:

- Download and unpack the Device Tree application;

- Run the application;

- Completely unfold the \Driver\Disk and \Driver\FtDisk branches;

- Move the margin to the left in order to see all the items;

- Make a screen shot;

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva

 

I have a Dell Precision 470 workstation PC with the CERT RAID controller. I have the exact same issue.

Please, Acronis... If you have a solution, post it to the forums. That is precisely what the forums are for. I should not have to wait 48 hours for a solution if you have already found a solution to the problem for somebody else.

If TrueImage 9.0 is not compatible with the CERT RAID controller, please make a mention of it somewhere since it seems to be common among newer Dell workstations and servers.

 

Solutions can often be hardware/application dependent and thus unique.

 

Hello Eric,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that as Detox has said the solutions for this kind of issues are usually hardware dependent and so I'm afraid I can not provide you with the one right now.

Please provide us with the information requested in the previous Acronis Support posts. We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

Thank you.
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Alexey Popov

 

Hi there you mention in your post to upgrade to "Please download and install the latest build (1213) of Acronis True Image 8.0 Server for Windows"

In your website can only get 1018?? is this correct
"Last available update: build #1018, 2005-12-08. Get update.
Changes:

GUI fixes
Better hardware support
Unknown interface error fixed

Full history of changes.

regards

Axel

 

anyway I tried the windows server enterprise version and I get the same symptoms... Will send you the configurations

 

Hello axeloudijk,

Thank you for choosing Acronis Server Disk Backup Software.

Please accept our apologies for an unfortunate misprint. The latest build of Acronis True Image 8.0 Server for Windows is 1018.

Please submit a request for technical support and provide the information which was requested in this post.

This information would let us investigate the problem under consideration thoroughly and provide you with a possible workaround.

Thank you.
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Tatyana Tsyngaeva

 

does anyone have a solution to this...
Getting crashes on my Windows 2003 SP1 server running Adaptec Host Raid (250GBx2 RAID1 Hitachi drives)

 

Hello Yash-JH,

Thank you for choosing Acronis Server Disk Backup Software.

Please make sure that you use the latest build the respective version of Acronis True Image which is available at: http://www.acronis.com/enterprise/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/enterprise/my/
then log in and use your serial number to register your software.

If the problem still persists, please do the following:

- Start->Run-> regedit and find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\snapman\Parameters registry key;
- Add Parameters key if it does not exist yet;
- Add new DWORD Value;
- Set the new item's name to MaxSplitBlock and its value equal to 100 (decimal);

If that does not help, please describe the problem in more detail.
Have you received any error messages? What the error messages have you received? When exactly have you received them?

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva

 

if its in an ibm server, be sure to upgrade manually (!!) to the latest hostraid driver (4.0.36.2 work fine for me). the ibm setup cds will install an old, obviously faulty driver that caused the crashes for me.

 

Dear all can you please help me also with this problem? I have the same problem. I work on an ASUS server with an ADAPTEC hostraid controller (again !) on windows 2003 SP1. I did already the registry update (with the snapman and maxblocksize) but it doesn't help.

I try to uninstall my version of Acronis True Image Server 8 but i can't either. I'm getting very frustrated so please give me a solution.

 

And this exact same problem occurs on TI Version 9. I am experiencing the exact same thing. IBM xServer 306m with Adaptec SATA-RAID Controller running two drives in RAID 1 mode. I will try to go through this very confusing forum post, however I suggest for Acronis to organize this into a FAQ document because reading all the posts in here with all the different suggestions is really intimidating. I don't know in what order I should be trying these different suggestions as it is very confusing.

My free trial will be off my server in a week if this cannot be resolved.

 

Update!

Great news, after decyphering all the information in this thread, I was able to fix my problem. The following registry edit got my Acronis up and running without locking up or crashing. I was missing the "Parameters" key altogether.

Thanks to all those who posted in this thread especially Acronis Support!