Acronis Secure Zone?

In addition, another "bug" I have found is that I cannot backup and write directly to DVD's from within TI9. I WAS able to write to CD's on a Plextor, however.

I am using a brand new, Benq 1655 DVD-R/RW and when I try to continue through the backup wizard, it tells me "The request could not be performed because of an I/O device error". I received the very same message when trying to write to a different HP DVD-R/RW on another PC. Is this a known issue?

BTW- I have tried using several different media types including: Taiyo Yuden (Fuji), Verbertim, and Memorex.

 

Hello mgravy,

Some questions:

- What UDF packet writing software have you got installed and runing in the background.
- Please confirm that you are using DVD rewritable disks.
- Have you preformatted the rewritable disks via your packet writing software.

Regards

 

- What UDF packet writing software have you got installed and runing in the background.

Nero 7.0.1.4 - It's a new install. I can't find if it supports UDF packet writing or not.


- Please confirm that you are using DVD rewritable disks.

NO! I was using DVD+R's. I was not aware that DVD+RW's were required. Why is that?


- Have you preformatted the rewritable disks via your packet writing software

No. I cannot seem to find a command within Nero that says "Format". I have just been writing on the fly.

Can anyone verify for me if Nero 7 supports packet writing, and if so, how do I format a DVD+RW for UDF? Thanks!

 

Actually there is a newer version/update of Nero out right now, 7.0.5.4. That 100Mb download is a killer if you don't have broadband though. InCD is included in that package, but mine was not installed by default. I had to go back and start the install again, using custom install this time, and was able to select only InCD v.5.1 to install.

Terry

 

Maybe I should have stated that InCD is Nero's UDF packet writing software.

Terry

 

Hello mgravy,

Thank you for choosing Acronis Disk Backup Software.

Please do the following in order to enable mini-dumps.

- Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
- Go to Advanced tab;
- Press Startup and Recover Settings button;
- Choose Small memory dump in Write debugging information box;
- Close all the dialog windows by clicking OK buttons.

Then please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Please be aware that the current version of Acronis True Image doesn’t write to DVD directly, instead it utilizes third party UDF packet DVD writing software.

You can find more information on how to write your images to DVD in this FAQ article.

Please also note that the ability to write images to DVD directly will be implemented in the future builds/versions of a particular software, but exact time frame is not decided yet.

Please note that Nero DVD-writing software inlcudes Ahead InCD application to format DVD. This application is available for free on the Nero site for Ahead Nero users (and usually is shipped with Nero).

Please note that Acronis True Image 9.0 supports DVD-RW and DVD+R(W) discs and does not support DVD-R disks.
DVD+RW and DVD-RW discs can be formatted by any of the third-party UDF-packet DVD-writing applications, while DVD+R at this moment can be formatted only by Roxio Drag To Disc.

Please also read the information about writing to DVDs in our FAQ.

In case you have the appropriate UDF packet DVD writing software installed and all of your DVDs are properly formatted according to the above mentioned FAQ article, but you still can not write your images to DVD, please collect the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

- Have you received any error messages? What exact error messages? When exactly you received them?

- Describe actions taken before the problem appears step-by-step.

Submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution

Thank you.
--
Tatyana Tsyngaeva

 

You can format your DVD+RW by going to Windows Explorer or similar, right click on your DVD drive and select format. Alternately, you can right click on the InCD icon in your tray and select format, or even double click the same tray icon to bring up the InCD UI and format from there. Seems like there are more options with InCD now than there used to be. I hardly ever use it, so I had to go back and look.

Terry

 

Thanks for all the info. This helps a lot!

I now have "InCD" installed and the weirdest thing is that it will only allow me to format CD+RW's, not any type of DVD's. Lots of problems here!

 

Hmmm... I really don't do much with InCD, so I can't help you much. If someone else doesn't chime in here, I would contact Nero support. Their website says InCD is capable of writing to all rewritable media and specifically cites DVD-RW, DVD+RW and DVD+MRW. I didn't notice in your other posts, did you disable Windows own utility for writing CD/DVD's? It might help to turn it off, if you have not already done so. Good luck.

Terry

 

Hi mgravy,

As Terry rightly says, InCD can format and record to DVD-RW, DVD+RW and DVD+MRW. To format, make sure that InCD has started automatically and is running in the background. Insert a rewritable DVD, open Windows Explorer, right click on your CD/DVD recorder and select InCD format. If you do not see "InCD Format" or "InCD Erase" in the context menu then it probably means InCD has either not installed correctly or it hasn't started automatically at Windows startup.

However, you said you can InCD format CD-RW disk but not DVDs (RW?) which seems most unusual . Are you sure it was InCD that formatted the CD-RW not some other packet writing software? The golden rule is never to have more than one packet writing application running at the same time. Therefore uninstall any other third-party drag-and-drop packet writing utility. Also worth trying a reinstall of InCD (current version is 4.3.20.1).

Once InCD is installed and running correctly you can also disable Windows XP's built-in CD recording feature. Open "My Computer", right click on your CD/DVD recorder and select "Properties". In the Properties pane click on the "Recording" tab and untick the "Enable CD recording on this drive" checkbox.

Regards

 

Well, here's what I know...

I actually have InCD ver. 5.1.0.0 running in the background. I can see both the "InCD Format" and "InCD Erase" in the context menu and I can format CD+RW's, just not DVD+RW's.

BUT, the only DVD+RW media that I currently have available is some kind of old Memorex 4X (at least a year or two old, possibly even three). I should probably pick up something new like a stack of Verbatim's and give that a shot before drawing any more conclusions. I'll try to get some in the next day or two and report back. Thanks again for the help!

Oh- also, I am using Windows 2000 Pro and have absolutely no other CD/DVD writing software installed besides NERO.

 

Here's an update.

It WAS a media issue. I just formatted a new HP DVD+RW from within InCD and then was able to back up directly onto it in True Image.

So, for whatever it's worth, Memorex may not be the best choice of media if you are running NERO and TI. It also could just be some other weird Windows conflict. Lord knows there are many of them!

 

Hi mgravy,

Glad you managed to sort it out, although exactly why the old Memorex DVDs failed to format will remain a mystery I guess.

Regards

 

Ya know, here is another thing that just goes to show what a cluster fu*k the whole Nero DVD/CD -RW/+RW system is such a mess.

I NOW find out that CD+RW's/DVD+RW's cannot be used and written to again after using the InCD software. If I try to add an incremental or differential backup to the +RW, I get a message: "The file or directory is corrupted and unreadable".

Apparently, the InCD software requires -RW's (not +RW's) to enable packet writing! This just boggles my mind!

 

Anyone have a recommendation for a Packet writing software that isn't as messed up as InCD? I can hardly even find DVD-RW's in the Denver area. I think I'd rather swap software than hunt around and have to rely on finding DVD-RW's...

Is Direct CD the next best option?

 

Man, I apologize for being so wishy-washy with all of this.

The only way I have found to use InCD with DVD+RW's is to use the UDF 2.0 (not UDF 1.50) file system.

This is quite the roller coaster.... (no pun intended with the "coaster")

 

I have the same problem without the crash. The operation just comes up with an error message that the disk is full. I would like to know if there is any way to clear the SZ without going through the routine of deleting the partition? I agree this feature should be rock solid when you are using it for a mission critical solution!

 

Hei mgravy

I have used Verbatim dvd+rw DualLifePlus media for years with InCD @ UDF 1.50 on various NEC burners, and had very few problems, which probably were due to my re-using the media too often anyway..

Have gone over to using a firewire/USB2 external drive in the last few days and can strongly recommend them ;-)