Cannot restore image

When I try to restore from DOS I get an error 000101F4: Acronis True Image has detected unsupported hard disk drives. Acronis True Image does not support Windows Dynamic Disks, EZ Drives, etc. I am using a 6 month old Toshiba notebook with Windows XP SP2. The image was taken from this computer and it didn't warn me of any problems with the disk. I cannot restore in Windows because it tells me " The logical disk you have chosen is currently in use." and it shows me a list of about 20 things that I do not know how to shut down. Any help would be greatly appriciated.
Greg

If it helps this is the information from "system info" for my hard disk. I have a standard disk drive TOSHIBA MK8025GAS. Disk size 74.53GB, Partition Disk #0, Partition #0, Partition size 74.53GB, Partition starting offset 32,256 bytes, Disk not compressed, File system is NTFS

 

Hello Gospel Grunt,

Is your hard drive configured as a "Dynamic" disk? If so then I'm afraid the non Server version of TI doesn't support it. However, you can convert a Dynamic disk to a Basic disk as per the instructions in provided by TheQuest via the link in his Post #11 in the thread titled <Can't Create Disk Image - Disks contain "unsupported structure"?> and then use TI create a new image. After that, you can readily convert the Basic disk back to a Dynamic one if you really need to.

Regards

 

MENORCAMAN,
Thanks for your help, my disk is not configured as a dynamic disk it is "basic". Any other help you can give me would be very appreciated.
Greg

 

Hi again Greg,

I think you'll need to read Part II of the Acronis Support Sticky titled <PLEASE READ BEFORE YOU POST> and then forward any necessary reports/info via email to support@acronis.com, along with a link to this thread. If you don't hear from Acronis after 48hrs from receiving their auto reply message then post back here, advising the request tracking number that was included in the auto reply. Hopefully the Acronis Support Moderator (Alexey) will then pick it up and advise you as to its status.

Regards

 

Hi -

I just posted this same problem and then noticed that a couple others had already posted it. My disks are NTFS Basic as well.

Barb

 

Hello Barb Nash,

Thank you for choosing Acronis Disk Backup Software.

Please take a look at my reply in this previous thread.

Thank you.
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Alexey Popov