Refund policy on NOD32?

Just a 2 cents, but as a reseller and IT Consultant(13 years experience.), if you purchased it from myself, then I would normally install it as well.
I would say about 90% of my Nod32 clients start out using another AV, usually Symantec, and call me when they are infected. So I usually have to remove the exisiting infection prior to or during installing NOD32.
Having said that, as a matter of principle I would refund a client if they were not happy with NOD32, and so far that has never happened. (plus by Australian Law, I would have to if it were not "Fit for the purpose it was purchased for")
I agree that some settings could be tighter, but most clients will state they want security, but the moment it interferes with their day to day activities, they bleat about programs being unworkable or too complex etc.
Case in point, ever tried to use PGP to secure Emails?
Most clients don't care about security/backups etc, until they have a disaster, and then it drives home to them, just how important these things are and they suddenly care, and pay attention while you explain it to them.
All Antivirus products will benefit from some form of "tweaking" and in your freinds case, it appears that NOD32 did the job it was supposed to do. It protected them from threats.
Simply because it didn't scan Archives by default (I would expect for performance reasons) did not reduce it's effectiveness for your friend.
IMHO your argument about downloading and then forwarding to friends is fairly weak, because how do you know the product you are downloading isn't already spyware etc Without installing it?
And if you install it, then Nod32 would catch it..... plus their AV should be capable of catchng the virus, and not relying on the fact that the email comes from you.....(How many Spoofing viruses are there?)

Eset tread a very fine line between providing a powerful product and an "easy to use" one, and IMHO I would prefer the former to the latter.
Nod32 is the fastest and most reliable AV I have ever used, but that does not mean that the detection routine can never fail(and it has once or twice in 5 years). Eset are slowly transitioning from a company with Great Techincal and Poor Marketing to (hopefully) Great Technical and Great Marketing, but lets hope they don't follow other large AV's down that route.

Finally, to clear up the confusion RE: links to this support.
Some of the "Country and reseller Sites" such as www.nod32.com.au, do list this site for support, but the main site at www.nod32.com doesn't seem to. (Doesn't explain why though )

I'm a reluctant product Evangelist, as my professional reputation is based on the products I reccomend, so I am very careful in which products I endorse/resell. But I honestly do not sell Nod32 because of the reseller margin (it's not a large enough part of the business), it's because it works better than any other I have used and/or replaced.

Cheers Ben.

 

This is for Kuba. I know of someone who buys new stuff from Best Buy, swaps the old product inside with the new and returns it for a full refund! That is, he buys a newer model of an identical product, goes home and swaps the internal HD, etc in the older model with the newer components and get a full refund. That is consumer fraud! even worse than being a "serial returner"-- which is just ethically/morally wrong. Swapping components is just criminal!

 

Do any of you know whether Best Buy offers a bounty for turning in people who swap out the internals of a product and returning it for a full refund for a usual, "It doesn't work" "It wasn't what I expected" "i don't like it", etc excuse?

 

I suppose you could always call the corporate office at 1-888-BEST-BUY and ask them the question directly. Doing stuff like that is beyond questionable!

 

My questions to them have always been answered very quickly.

The default appears to be NOT to scan archives.

cheers

 

Thanks for the heads up! I think it's awful for honest consumers to pay for products that have had the internal components altered or swapped. I don't think Best Buy can catch these kinds of fraudulent transactions as all they really check is the serial number etched or affixed to the external casing. Who knows what I bought is new or "refurbished"

 

Well, the girls at returns (and guys) should open the boxes and check the products. In my store they did and man were they tough.
Otherwise, we had TONS of internal theft, and our General Manager brought in someone he trusted, to be in charge of inventory (manager), and well, turns out he was the prick stealing. Got busted and all. Lots of stuff gone. But Best Buy has insurance, I didn't care, I just laughed at it all. Seeing how the manager thought the employees below mgt., were stealing. haha.
Best Buy rips off customers as is with their insane prices on a lot of things.

Back on topic, to Enduser.
If someone buys a product, (especially software).
Wouldn't it make sense to check things out in the product?
ie - click on settings, see the options available?
I mean, when you got Windows, it came pre-packaged as is. You can't tell me you didn't tweak it to how you wanted it tweaked?
Did you Google the info? checked the help files? or find a forum that was related to the product?
Either way, it's the same with NOD.
After installing it, I wanted to find out more about it, so I checked the program out, did some searches and here I am.
The other thing, I mentioned earlier was, why would your friend need/want to scan that archive with so many various tools in the first place?
Maybe he shouldn't be downloading those kinds of files.
If you're gonna play with fire....