TI9 v2323 Nightmare Scenario

Thank you Alexey - it is #424599.

I will post the results for others once we have found them - thanks again...

Mark.

 

Alexey,

I have performed these steps , which seem to have solved the problem:

1. Ran "chkdsk c: /r"

Result: Found no problems

2. "Please also download the latest version of Acronis drivers and install it with disabled logging."

Result: This fixed whatever problem I was having. After rebooting, I was able to bring up 2323 with no error E000101F4. Although I could not create nor activate a new SZ from Windows, booting from the recovery cd and doing this worked.

I am now doing a backup to the sz and it seems to be going well.

Is there anything else I can do to determine if the installation is ok? Also, are the drivers I am now running with ("latest version of Acronis drivers and install it with disabled logging") the ones I "should" be using?

Thanks very much,
Mark.

 

Mark, glad you finally found your way out of the situation. But save yourself from a future similar one, put your backups on an external usb hard drive. Don't rely on the SZ. Large external hard drives are cheap enough to be worth the little extra it costs, and to have the extra comfort it will give you.

It looks like this is a business environment you are talking about. In that case, go with a few large external hard drives to have multiple backups, at least one of which should be stored off premises.

 

Thank you Chutsman - I am quite relieved - I really don't love not backing up - a bit too on the edge for me

Actually, I do 2 backups, one to the SZ and one to a Maxtor One Touch II External: I figure if need be I restore from the SZ which only takes me about 40 min or so - if the internal drive smokes or the sz is hosed, I can always get from the external - the reason the external to me is secondary is because a restore from there always runs me about 7 hours or so - Acronis has told me it's the (Linux?) drivers - would love a diff solution for that - maybe Bart PE?

Thanks,
Mark.

 

Actually for a business environment, I recommend using removable trays that hold the hard drives in the cpu housing. The bootable drive is in one removable tray and the backup drive (a clone) is in another removable tray. As long as the clone is kept updated, if your main boot drive goes awry for whatever reason, you can be up and running again in the short time it takes to remove the original boot drive and replace it with the clone in the other tray - a couple of minutes including time to power down and power back up. In fact most modern motherboards will let you boot from any bootable drive it finds, so if the original boot drive is bad, simply power down, remove it and power back up again - this time on the clone.

Of course always, always test the clone.

 

A good scenario indeed...

 

Dang! You're looking over my shoulder or what! Check your PM later tonight for another suggestion. Gotta have dinner now.

 

Mark,

Sorry to hear about the USB restore time. The restore for mine said 9 hrs so I figured I did something wrong and cancelled. Not saying this is unacceptable - but its definately a show stopper if I can find a USB restore in an hour or so. I've got a 2nd IDE drive but don't want to rely on it for restores.

Bob

 

Hello mhallerman,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please check each partition of your hard drives by Windows utility:

- For Windows XP please use Windows menu Start\Run, then enter the command
"chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.
Please note that you will need to reboot your computer in order to scan the system partition.

If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva

 

Tatyana,

Thanks - Actually I believe the problems are resolved: this seemed to do the trick: "If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists."

Thanka again,
Mark.

 

btimms,

Still seems strange to me for the restore from the external should take so long, but I guess I will have to check out BartPE with the TI Plugin to see if that helps...Will let you know.

Thanks,
Mark.

 

Mark,

AFAIK there is no plugin for BartPE - only ATI8 - which I don't have.

Bob

 

Ahhh - forgot about that - I guess I have the released version for 8....

Thanks,
Mark.

 

I think I read somewhere in this forum that the BartPE for TI8 will also work with TI9 - however it doesn't support the TI9 specific features such as the file/folder backups. You might want to search this forum for further info.

 

I will do that - appreciate it Tachyon.

I have to retrack something I said in an earlier post: about wishing there was not the need for a forum like this -i.e., that the TI product work a bit more like expected etc., but now after getting so much good info from other members here, I definetly need to retract that comment!

Thanks again,
Mark.

 

tachyon42,

My problem is that I only have TI v9 - and so the plugin download from the ATI site is not available to me (I think its only available for a v8 login). If anyone has any suggestions as to how to get the plugin to try I would appreciate.

Bob

 

Mark-Man!! What a horror story I just read. No one should have to go through all that to do a backup. Nine hours? That's absurd! I cloned my entire HDD (80Gig) in less that an hour using Kangaru PC Clone with Migrate Easy software. For me, the simplest thing to do is to just do a full backup again about once a month and I don't have to worry about all those problems you had. I have TI 9 but, don't know about using it in liew of Migrate Easy. I probably can't do incremental/differential backups with it like TI 9 but, if it's going to take 6-9 hours to do a recovery, the full backup once a month using Migrate Easy sounds like the best alternative even if it require a reformat job.

 

Since you have TI9 you qualify for a free copy of TI8, contact TI Support and they will give you access to download TI8. You'll need to provide a copy of purchase receipt and the TI9 serial number. Register it and you should be able to download the BartPE plugin.

 

Hello mhallerman,

I'm sorry for Tatyana's last post. I believe some misunderstanding took place.

Please check your mailbox for the letter from Acronis Support. Eugene told me that he has already answered your questions.

As for the slow image restoration time, please provide me with the more detailed information on this problem:

- What is the exact vendor and model of the external hard drive your image resides on?

- Have you tried to restore this image from under Windows or when booted from Bootable Rescue CD?

- Are you trying to restore a disk\partition image or file-based backup?

- How much time does it actually take to restore this image?

Please let me know the actual time, but not the estimated one since it is quite approximate;

- Describe actions taken before the problem appears step-by-step.

Thank you.
--
Alexey Popov

 

Hello everyone,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that Acronis True Image 9.0 plug-in for BartPE has not been released yet.

Please also note that our Development Team is currently working on this plug-in and so it will be available at our web site in the nearest future, but exact time frame is not decided yet.

Thank you.
--
Alexey Popov

 

Hello tachyon42,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that we do not provide a free copy of Acronis True Image 8.0 for those customers who already own Acronis True Image 9.0.

The point is that we can only replace your licence for Acronis True Image 9.0 with the license for Acronis True Image 8.0, but not provide you with a free copy.

If you want us to temporarily replace your copy of Acronis True Image 9.0 with version 8.0 then please do as I have suggested in this previous post of mine.

Thank you.
--
Alexey Popov

 

Alexey,

Thanks - while I don't see anything yet in my inbox, here's some additional info:

1. Maxtor One-Touch II

2. I haven't tried to restore (fully) from the external in a few weeks, but I believe both times where the "estimate" looked like it was going to be around 9 hours was certainly from Windows - I don;t recall if it was that from the recovery cd. I do remember even under the recovery cd with V9 2302 was approx 7 hours for me a few weeks back....

3. Restoring a disk/partition.

4. The last time I did it fullt was approx. 7 hours.

I hope this info helps narrow it down and/or find a solution - thanks Alexey.

Regards,
Mark.

+++++++++++++++++++++++++

Hello mhallerman,

I'm sorry for Tatyana's last post. I believe some misunderstanding took place.

Please check your mailbox for the letter from Acronis Support. Eugene told me that he has already answered your questions.

As for the slow image restoration time, please provide me with the more detailed information on this problem:

- What is the exact vendor and model of the external hard drive your image resides on?

- Have you tried to restore this image from under Windows or when booted from Bootable Rescue CD?

- Are you trying to restore a disk\partition image or file-based backup?

- How much time does it actually take to restore this image?

Please let me know the actual time, but not the estimated one since it is quite approximate;

- Describe actions taken before the problem appears step-by-step.

Thank you.
--
Alexey Popov

 

Hi Alexey,
Are you saying that you will provide a TI8 license number and give access to download TI8?
By doing so you will invalidate the TI9 license number, which will prevent download of any new TI9 builds?
This would mean that the user would be unable to download and fully test any future TI9 builds to determine if TI9 worked sufficiently to negate the need for TI8. Just downloading the latest TI9 trial version might not be sufficient to fully test TI9.
So if the user wanted to test a later TI9 build then you would invalidate the TI8 license number and either reactivate or reissue the TI9 license number?
This process might need to be repeated a number of times until there was no longer any need for TI8.

I understand that if the user has paid for only one valid license then the user would not be freely given a second license so that TI8 could be used on one computer while TI9 used on another. However, I had thought that both TI8 and TI9 could be used on the same computer until the user no longer had issues with TI9. This apparently is not true without the need for licenses to be reissued hence disabling/enabling TI9 build downloads.

Have I got this right?

 

IMHO the BartPE plug-in should be a priority. Currently, a back up estimate from TI restore from CD is 9 hrs for me. I'm sure that its because of the Linus recovery CD does not support the USB2 drivers needed for my MB. Irregardless, 9 hrs to restore is not an option as a fresh install with a reinstall of all apps could probably be done in less time. As WinXP supports most all recent USB2 MBs it makes sense to me that a plug-in release for TI9 could go a long way in fixing restore problems. I have tested most of the popular releases of Image backups - most don't work out of the box - TI probably does but the restore time is not good - don't have 9 hrs to spare. There are some pretty simple solutions that can back up and restore >30GBs in 45 min or less using a BartPE boot. Please excuse my rant.

Bob

 

Hello mhallerman,

I've reviewed the correspondence regarding your support request #424599 and found out that Eugene has already answered your question on how to "determine if the installation is ok". You even replied him after you have received the response.

As for the slow image restoration time, please download and install the latest build (2323) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Please uninstall any previously installed build prior to installing build 2323.

Please create new Bootable Rescue CD after installing the update.

If the problem still persists with the latest build (2323) of Acronis True Image 9.0 then please create Acronis Report, Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please keep your external hard drive connected while creating Acronis Report, Windows System Information and Linux system information (sysinfo.txt).

Please also collect the following information:

- How much time does the image restoration process take exactly?

- Describe actions taken before the problem appears step-by-step.

Submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov