I do not think all has been said regarding TDS-3

Hi Luckman212, I have merged your new thread into this one so that we only have one thread on the subject of TDS3 being withdrawn.

Thanks. Pilli

 

Hi Pilli-
May I kindly ask why we are only allowed to have one thread on this topic? I feel that this thread had turned into a private war between Dallen and DCS and most users have probably unsubscribed from it by now or at least will never read it again. Thus my post which I put a considerable effort into and was looking for some feedback on will never be seen. I do not appreciate this.

 

Luckman, Your post will stay here. It has been reviewed and the decision taken, your post is in line with the other posts in this thread.

This thread is still one of the most "popular" on this board, so I am sure that those that are interested will read your post and make their comments.

Thanks. Pilli

 

Hi LuckMan212,

I can understand your frustration because I am in the same situation as you
are. I bought TDS-3 in the end of december 2004 and I already own a
liscence for PG an PE.

After many, many Emails I finally got a response from Wayne and the answer
is NO PARTIAL REFUND or whatsoever.

DCS chooses the hard line and this is their choice. But it will also be my choice
to not give any money to this company in the future and I will definitly not recommend DCS to any one who ask me.

 

I bought TDS-3 in early June 2005 and I paid USD 49.95. After it was cancelled I accepted a "Free" licence as compensation, the licence which is USD 29.95. This in no way makes-up for the way I have been lied to and treated, and does not sit well at all with me. I have in the past recommend DCS products to people, sorry I can no longer do that. The company seems to be stretching "Just around the corner" to the point of breaking and is running with it. What can I find that is possitive in all of this, as I don't have baskets full of cash to give away.

 

So as I get it now you can only get a license for pg or pe and that's it... Earlier i said that's a good enough deal, but when you already got them there's no deal at all and of course DCS has to offer PG/PE-owners something else. If not money, then something else. If they don't do that then they'll throw away trust and that's something a company can't afford to loose. My advice to DCS in general is...be clear, be crystalclear to your customers if you want to keep customers.

 

I dont know if this has been said before, but I didnt read this whole thread. However, I feel that TDS-3 is a great program EVEN without the updates due to the fact that it has a bunch of extremly useful tools, even if its primary purpose is now void. I also appreciate the free offer, and am very excited about getting Port Explorer (and ProcessGuard because my dad is giving me his free offer). If I already had them, I was just talking to someone today who would have loved to find a free key to ProcessGuard in thier inbox. TDS-3 was fun while it lasted, but now it's over, and I appreciate DCS for what they did to make up for it. Certainly, a warning would have been nice, or maybe something where they gave refunds to people who got it 3 months ago, but what they did give was still fine in my opinion. I don't think its fair to complain, while the whole thing may not have been as smooth as it could have been its not really fair to go and condemn everything because of this. It seems people loved DCS and TDS before this happened, so why change your opinion now? This is one thing, and in a world where people are constantly screwing you over, this really isnt that bad.

 

Antarctica,
Are you really surprised by this? I would be extremely surprised if Wayne has issued a single solitary refund. They are quick to throw out reports on how many licenses they've issued, why not report how much in cash refunds has been issued? Wayne, would that be because the answer would not be favorable to your image? Let me clue you in, your image is not doing so well as it is. Why would DCS mandate that all refund requests be done in private. Would it be bacause if the process was transparent the one way cash flow would be exposed for what it is? These are just honest questions that I, and I'm sure others, would like answered. My prediction is that this posting will be removed because Wilders seems to be going the DCS route. If you don't like the truth, hide it and attack those that attempt to expose it.

 

Maybe Wayne has done all he is going to do, the TDS-3/4 issue is too much of a hot potato at the moment.

Popular for what reason........ IS "Popular" the right word. Some of bought TDS-3 with the promise in mind that we we get a free up-grade to TDS-4 But what hapened DCS postponed TDS-4 for over 2 years. Then canceled TDS-3, offered software of lesser value than the orignal purchased for some. Other people already bought all his products, what compensation has he given those people.DCS fell through on a promise for a new web site and no new products have materialized yet. Some people Will not return to the DCS fold, and some of the people here can/will not recommend DCS software. New buyers will read reviews; ask for other peoples opinions in buying new software. DCS NEEDS to do right by it customers or it might go under.

 

Hmm wonder why the thread self-destruct at 500 postings failed.
Guys are so busy blaming DiamondCS for not being crystalclear and everything new or old and discussed a thousand times on every forum, in IMs, PMs, privately with the DiamondCS developers and support team people can think of, forget to see betatesting is going on in high gear and a new upgrade has been released in the meantime, more to come soon.
Some people have work to do and do work on.
Fortunately DiamondCS does work on producing new stuff for us, so much given all for free as well.

 

Dallen wrote:

. Apart from the boredom of repitition why would we do that? And please do not accuse us of hiding anything without some evidence to support it.

Dallen take this as it is read - Goading of the staff here by any member will not be tolerated.

Pilli

 

Hi all,

I think that this thread is quite popular. I personally am finding it very entertaining. In politics we have a saying that I think fits DCS very well. "Damaged Goods". Very few products or people come back from this.

 

This isn't so strange really, considering the fog surrounding the aftermath of TDS3. Very nice DCS is working hard at making new programs, but that doesn't answer the questions asked and really there's only one question... "What does DCS offer TDS3-buyers?". When the answer to that question seems to differ in an negative way from what's done in reality, then there you have the fog. That's why I said "crystalclear" ... meaning : the answer must cover what will be done in reality. Nothing more, nothing less. I'm amazed by the trouble it gives DCS to provide such an answer (or did I miss it..?). It could be as simple as.. Customers who have a TDS3-license for longer then 1 year get a PG or PE-license for free (if they allready have a PG AND PE-license and aren't interested in one they can have a 50% refund). Customers who have a TDS3 license for shorter than 1 year get a partial refund for which the scale is : 0to3 months-95%, 3to6 months-85%, 6to9 months-75%, 9-12months-65%.

 

Pilli
With all due respect, I have proof. I have submitted it, but have received no response.

I would hardly categroize my behavior as "goading." However, that term is quite ambiguous and subject to interpretation. I could see how as someone who wants to interpret my behavior as violating forum rules could broadly interpret many of my postings as falling within the broad meaning of "goading." A more narrow interpretation in the context of what's been allowed (i.e. precedent) would likely reach a different conclusion.

 

Proof that somehow links us with covering up for DCS? I think not. Whilst DCS's forums are here at Wilders they play by the same rules as the other vendors and all work within the TOS. Whilst your interpretation about fairness mat be different to that of Wilders, it is Wilders board and not yours.

Well I do interpret it as goading in terms of trying to wind up the staff here.

Trying to get a response to a question from a vendor is one thing and was not what I was talking about.

You can carry on with your rhetoric regarding DCS as long as it falls within the TOS. BUT goading unpaid Wilders staff will not be tolerated.

Any further comments about this should be addressed to the Admins here especially if you feel we are being unfair.

Pilli

 

I think all has been said thousands of times by now

.... see subject.
and who thinks different please be adviced to read all the thread and the other original thread and everything said about this.

It's running OT again.

The subject is TDS-3 not continued and new DiamondCS products coming.

 

Post by member Dallen removed.

@ Dallen,
Comments in the post that was removed were not proper for this thread and also are best said privately with an Admin.

 

All quiet on the Western front?

 

All may be quiet on the western front but I'm coming from the eastern front!!

After reading Luckman's post I just can't understand how these matters concerning TDS3/4 are not being resolved. A simple reply to an email or a counter offer is all that is needed so that most can move on and put all this behind us and it's worth the effort to DCS if they want to sell new software because as I see it all this outstanding buisiness is lingering on like a bad smell and doing untold damage to the reputation of DCS.

IF it's true and people are not receiving replies to their emails for lengthy periods then I would begin to express some very serious disappointment in DCS as a company and question very much the credibility of a software company who doesn't reply to emails from customers.

I never had this problem. I got my email replied to within 24 hours so why are some saying they are not getting replies? Is it the server? Is it the request? I don't know, but if it's true and Luckman just never got a reply then that's pretty mean IF it's true what he said. 5 emails and no replies? There's got to be a proper reason for this as I did get a reply so I would like to know why others didn't and if DCS received them or not or have responded or not.

Can someone please clarify whether or not DCS are not answering some customers emails please as I find this to be very disturbing if it is true.

Dave

PS: Pilli (all is NOT quiet on the EASTERN front)

 

Maybe people emailed as anonymous guests?

Anyway, there is work on the horizon, coming in little by little isn't it?

 

Where? I must be blind!

 

No, you're not blind, it's 'just around the corner' don't 'cha know, it can't be seen yet unless you're also 'just around the "same" corner'. Not to be confused with 'being round the bend' ('crazy').

Golly gee, can we wrap to a new page yet?

 

A update is not new software, just existing software that has been improved or added to, the basic purpose of the software remains the same.

 

Thanks, Pete. I did miss that. So much for their email newsletter...