I do not think all has been said regarding TDS-3

Theres quite a few added plugin tools that can be used with TDS3.I dont know how they all work or if ill use them, however its nice to know i can get help here if needed.
ellison

 

I think to consider TDS-3 a valid program worth any further use, inc;luding the use of plug-in tools, is like "beating a dead horse" at this time. I would not consider it a viable option since the program is essentially dead in the water.

 

I can't believe what just happened and I can't believe that I was probably the only person on the face of the earth not to know that TDS3 was gone. I only purchased this program about a month and a half ago as part of a package deal that included other Diamond software and I only found out by accident that my program was not updating. I had lurked on this board for several weeks before purchasing and when I returned here earlier today from my work computer I could not believe all the has transpired in the last several weeks. Needless to say, my credit card statement bill that included the TDS purchase is due on August 10 and I have already notified VISA that I will not be paying that portion of my bill. They took my information on the phone but told me to follow up with a letter and with other information so that they could charge-back the payment. After reading this board and all the negative stuff about what happened, I figured it would be easier just to put a stop on the payment since it appears that DCS has not been forthcoming in a timely manner with getting this mess straightened out. I am certainly not an Internet newbie-- I have been burned once or twice with purchases I made on the Internet, but this has always been with companies that I was taking a chance with because they had dubious reputations. I could not believe after all I had read about TDS and DCS that it has all come down to this. I figured I was the last person on the planet who found out about this; I wonder if there are any others.

 

Nope........just you

 

I'm not trying to offend, but at this point hasn't everything been said? It's like beating a dead horse. It was fun while it lasted, products come and go, in the past ten years look at how much has changed. Whether DCS lasts or goes they made/make great programs. Better days ahead mates.

 

Hi all, Yes I agree, enough has been said, eveyone has had a chance to air their views, good and bad. Time to close this thread and look forward to the next release from Wayne / DCS. Perhaps then sort out any lingering problems.

 

Too bad we wont be doing it with TDS-4. Now lets see whats to come.

 

Personally after the stunt that was pulled on TDS3 customers & reading the post by the guy who owns BOs comments to the maker of Trojan Hunter as being at least one of the main reasons TDS3 is no longer made me sick. I thought at the time of reading all the posts a week ago on the demise of TDS3 that his comments were so filled with contempt for the maker of Trojan Hunter that I wouldn't buy BO if it were the only security product left on earth. The same goes for Diamond CS. I don't care what their new products do or how many rave reviews they get from this day on, I will never give them another penny. I'll also be advising others not to buy these products for a very long time. I may be only one person but for those who want to make a stand then hurt them where it hurts most, cash flow & word of mouth with print outs showing these comments & the free upgrades that I paid for.

Wayne said...
"Nobody buys a program because of a free bonus offer for an as-yet-unreleased program...."

That was a big selling point for me, the main reason I paid $100.

 

Hi all,
New to the forum. Not to beat a dead horse or incite any flame wars, but I did feel compelled to post on this. I purchased a roving license for $99 about 2 1/2 weeks ago. As a consultant, I needed a damage control tool, as I do a _lot_ of virus/spyware/trojan cleanup. TDS was absolutely invaluable to me in this regard. I'm sure that ProcessGuard, et al are great programs in their own right, as has been discussed here at length. (Except for what seems to me to a significant hit on system startup/stabilization time, but I'll post that where it belongs...), however, that software is prophylactic. What I need is a tool to find the baddies hiding in the viscera of an MS OS and tear them out with extreme predjudice (and joy I might add ). TDS was that for me. It will be sorely missed. I, for one would like to be given the opportunity to wait for such a tool from DCS, and receive that for my $99, rather than something that will not serve the purpose I bought TDS for.

;RantOff

--==ForestCat==--

 

Hmm...sounds like a great marketing slogan there! Keep your girlfriend happy with a copy of ProcessGuard! (available in several exciting flavours)

With the increasing use of rootkits to hide malware, I'd say that any recovery/cleaning regime now needs to include a reinstallation of Windows from a known clean source - this is the only guaranteed method of removing rootkits.

 

Wise words!

 

A bit more constructive for those who have not been able to come to any agreement with DCS over the TDS matter--- some information about other possible solutions to the situation can be found in this thread:

http://www.voy.com/197627/30.html

There are many other threads with comments included about the current situation.

 

It is always usefull, to have a clean image on the shelf

 

Robert Jones,
Your information is helpful...I just wanted to add a piece of valuable information for those located in the U.S. who might be thinking of filing a report with the Better Business Bureau. If you go to their website, you will be directed to eConsumer.gov.

 

Dallen, encouraging people to take legal action over software decisions like this is a bit rich coming from you considering the threats in your private messages are blackmail. You're also forgetting that we're an Australian business so US legal links aren't of much use. If any customers do have any queries about Australian law of any kind then feel free to visit www.law.gov.au, it's an easy to navigate site and we use it regularly ourselves to check on smaller issues where our lawyers aren't required.

Dallen, having a personal vendetta against me is one thing, and that's your business and you're entitled to your opinion, but carrying on behaving like you do wasting so much of everyones time is not on and isn't doing anyone any good, including yourself. Why can't you just let me do my business? Don't you have anything of your own to do? I am just one man, I am not the multinational high-resource corporation you expect me to be like and your personal vendetta against me is old and has never accomplished anything - imagine what you might accomplish if you put your time towards something constructive?

If anybody still has any queries regarding licenses or anything they can simply drop me an email, but please don't expect too many responses here as I'm flat out with work developing new software for everyone - something I haven't been previously able to do due to the demands of TDS.

Best regards,
Wayne

 

Wayne can I ask one thing that has been bothering me? Didn't you realize that it would be too hard to keep up with TDS-4 definitions when you had been seeing the increase in defs while keeping TDS-3 updated? Just asking cuz I guess I'm not understanding.

Thanks,

Chris

If this has been addressed already. My apologies.

 

I agree, this is not healthy at all.

I'm not happy about the situation either, but I've moved on to better things. Venting and expressing your opinion/frustration and trying to make sense of things is one thing, everyone's entitled to that (a right, IMO), but when it gets to the point of obsession then it's time for some honest inventory.

Life is too short.. take it from someone that's come too close to that reality and don't wait for the same kind of situation(s) to learn it yourself.

 

Chris yes that's a good question, and actually that's one of the few things that is easy to predict. If you look at it like a graph it's something of a rollercoaster with a lot of short-term highs and lows, but one that is always going up in the long term - very similar to financial market graphs. For example there might be 1000 one year, 2000 the next, 3500 the next, 6000 the next, etc.

However there were a lot of factors that went in to this decision, including several factors that have only recently happened which we couldn't foresee, so as of only a month or so ago I was developing nothing but TDS4 and we were set to release it, but then some things happened and it became clear that it wasn't going to be much of an option, and combined with a variety of other factors such as not being able to work on anything else for our customers plus the increasing costs (financial + time + resources) of maintaining TDS meant that it was in the best interests of all of our customers to stop work on TDS4 immediately and get to work on everything else we've wanted/needed to do but haven't been able to because of TDS. Consequently it did understandably come as a shock to many people because we told the public about our decision almost immediately as soon as the decision was made, but dragging it on would've been in nobodys interests. When you make a decision like this it's bound to upset some people as you're discontinuing something you made and brought to them that they liked, but this decision is in the best interests of all of my customers for both now and in the long term. It'll start making a bit more sense when we start releasing more programs (which is what you're all here for!), something that we've recently been unable to do due to the increasing demands of TDS.

Anyway the shackles are off and we're full-steam ahead now.

Best regards,
Wayne

 

Arguably the most sensible thing that has been said in this thread so far ...

 

I don't know that I have ever gotten a reply from you in PM's or the forum but very nice answer and thank you for taking the time to reply.

Thanks,

Chris

 

There is no need to torture Wayne, which is why I had stopped commenting in this thread. Wayne has enough problems as it is....namely vastly increased, high quality competition.

At one time DCS sort of cornered the market in these type of specialized tools but no longer. There are plenty of other options now in the market place that may possibly create equivalent software with the customer service and open-ness that some may desire. Those companies are quite easy to findby reading threads elsewhere in this forum.

I hope no one works themselves up to the point of a heart attack or a stroke over this. It is simpler to just walk away and never look back if it is causing that much turmoil.



Starrob

 

Starrob, with TDS out of the way I'm now free to start releasing a lot of things I've wanted to release for a while (and a new website to show them off), including a plethora of various little unique security utilities which helped make our name. Exciting times ahead ...

 

I have not totally given up on DCS. You just have to jump over a tiny bit higher bar. Put the products out and we will see what happens.


Starrob

 

The interesting thing with that is that if I had've kept going with TDS you might've had to give up on us as a company anyway - just look at how few programs/updates the other anti-virus/anti-trojan/anti-spyware companies release, and that's a situation that will not improve for them due to ever-increasing amounts of malware being released. Watch them over the coming years and my decision will make even clearer sense, especially when we'll be releasing new programs when they're not. I'm in a unique position because having worked in the anti-trojan business since the very first remote access trojans I know exactly where the business has been and where it's going, so this was an educated decision, and one that I obviously wouldn't make if it wasn't in the best interests of my customers for both now and in the long run. However, if you choose to give up on a company because they discontinue one product then obviously that's your choice.

Customers make a company, one program does not, and I don't expect our ProcessGuard/Port Explorer/WormGuard customers to put up with one program (TDS) preventing development on others, so we're now looking forward to releasing free updates for Port Explorer and ProcessGuard as well as a major update (complete rewrite) for WormGuard customers, which will also be free for them, needless to say. Then there's all of the freeware goodies that I haven't even touched on yet but they're basically ready for release now, just needing the new website to go up, so I best get back to work.