I do not think all has been said regarding TDS-3

dallen,

No problem, i realised it must have been a genuine mistake. Just thought i'd try and set the record straight.

Thank you for correcting it. Have a nice weekend.


StevieO

 

Well, I have spent the better part of this day reading and digesting all the previous post. I would like to put my two cents in now. I can only speak for myself, although I may refer to other's posts.​

It's not about whether DCS made the right decision; Time will tell if they are right or wrong.

It's not about whether DCS should provide "compensation"(for me anyways); I have enjoyed several years of using an excellent program with free updates. I should also mention that I took DCS up on the free offer-chose Port Explorer-not sure if I really can use it, but I have no choice because I am running Win98.

It is about the way I feel I have been treated,these past few days, as both a customer and a person.

In regards to the abrupt and unannounced termination of support for tds3, I feel like I have been sucker punched from behind. A little early notification would have brought some disappointment, but would also have strengthened TDS's integrity with their customer base. It was mentioned in a post that it might not be "practical" to send out emails. I guess TDS was not being "practical" when they sent out their newsletters advertising new products for sale.

@Wayne-

You said that your decision was best for your customers. You know what Wayne, I'm 44 yrs old, and you've made me feel like you think I'm a little kid, unable to know, or have any input on, what's best for me. Why couldn't you have given us some input? I would have been glad to pay a subscription for the updating. If most others would have too, you could have implemented that and expanded the company at the same time.

You have definitely diluted the integrity of your word in my eyes. And what's more, it seems you still haven't realised it, because what I saw for your posts so far doesnt cut it.

Actions speak louder than words. What can we expect from you and TDS in the future? If it's more of this, I don't see a very long one(future for the company that is). Why would I invest my money, time and trust? Yes that's right, it's more than money to me, and I'll bet most everyone else. I came to rely upon your product to protect my computer. I trusted in your word that you would support your product. It's not just about the money.

So Wayne, like I asked you before(pm)-When did you PLAN to let us know?
__________

This is some of what I am feeling.
I have a few more things to say, and some observations, but I am tired now, and suseptable to my emotions doing the talking,(ok writing, jeesh!) and will have to save them for a later post.

GALIFREAN ................................................http://home.att.net/~lightning/smilies/violin.gif

 

.............

You havent upset me Dallen and i believe many of your posts remain valid.I wouldnt say that i agree with your post 243 , but then again i understand the frustration in having (IMO) valid threads closed or removed.This can lead to comments borne out of frustration (of which i am guilty).For instance whats wrong in declaring what DCS actually gave to thier customers in lieu of TDS4?.I personally recieved what i asked for , but had the post removed when i declared it.Why the secrecy?I for one ,welcome your posts and hope you continue to post in the future.
ellison

 

Hey Ellison,

LWM did not close that thread due to secrecy....and....LWM did not remove your post due to secrecy. It was simply removed by LWM for the reasons given....nothing more nothing less.

 

Actually Bubba, the quote you give to LWM for closing the thread was in response to Dallens post , not mine.My post contained general information on what i asked DCS for and what they gave me , which i was very happy with.Whats wrong with telling people what i asked for and what i recieved?I had to pm LWM to ask why mine was removed.It seems to me you moderators are making a much bigger deal about this than there actually is ,and adding to the so called "secrecy" factor.
ellison

 

This company has always had secrecy swirling around it. If there was simply better communication with customers then I doubt there would be all the drama that is swirling around this company now. This is a company that seems to revel in their involvement in conspiracy theories.

All the secrecy seems to cause everyone to speculate, both pro-DCs and anti-DCs alike.

The way TDS-3 was ended, the reaction from the customers, and then the reaction back from the company can only be called bizarre. I simply want good software and not all the drama. I think I might have to go to another company that handles their business in a more professional manner.


Bizarre

 

Yes Bizarre..it does seem things have gone from the sublime to the riduculous regarding this whole affair.Any way , thank you DCS for the licence .Id better keep what it is a secret , in line with forum rules.Look forward with intrest to your new software releases.
ellison

 

Because it was the result of a PM and therefore forbidden fruit.

 

Thats incorrect carver.I emailed Diamond CS (not any individual) ,with a request for a particular licence ,and recieved a standard (how to use licence) email from DCS with the licence.I also recieved an email from an individual at DCS who apologised for the delay.It was only 3 days and i didnt consider that a delay at all.So all in all you have got it very wrong , and due to forum rules apparantly it is forbidden to disclose what licence i was so kindly given , which seems very outlandish (imo).
ellison

 

This truly has reached realm of utter ridiculousness

 

and due to forum rules apparantly it is forbidden to disclose what licence i was so kindly given , which seems very outlandish (imo).
ellison[/QUOTE]

It still is a deal between you and DCS and Private and LWM said you don't discuss such comunications.PM or email, it doesn't matter.

 

It still is a deal between you and DCS and Private and LWM said you don't discuss such comunications.PM or email, it doesn't matter.[/QUOTE]

Registered users of TDS3 having a free upgrade to TDS4 was a deal too , but that didnt seem to matter.If you analyse what you are actually saying it,borders on the incredulous.Are you implying that when i recieve an email from zonelabs with a 30% discount if i purchase now voucher....that i shouldnt disclose that to anyone?.DCS themselves PUBLICLY on these forums offered PE and PG to TDS3 customers, and if that didnt satisfy customers to email them.DCS havent said anything to me about my licence being confidential and not to inform anyone else and it is a bog standard how to use licence email.I also dont consider the matter a private one...so who are you to imply any different?
ellison

 

If you want to disscuss it further why you are not allowed to post the details of a private deal on a public forum why don't you take it up with LWM

 

I could be wrong, but since Wayne represents Tds, a company, doesn't that negate the "private"

condition?...........................................http://home.att.net/~lightning/smilies/duktmto.gif

 

Just the opposite. To me that means any comunication to Wayne or DCS is considered private, but I could be wrong.

 

What has been suggested before and what DCS should have done is posted information about cash refunds with some type of pro-rated schedule so everyone knows what the deal is. All of this "secrecy" about who get what only compounds the bad feelings already generated about this whole mess and will continue to propagate the situation well into 2006 !!! The initial discontinuation on TDS-3 was poorly mangaged and mishandled and now that blunder is being compounded by DCS's unwillingness to treat everyone in a fair and equal manner. I guess those who continue to complain will get more, and those that get frustrated enough will get little or nothing. Just a miserable state of affairs for a once-respected company. Shame on you DCS.

 

Yes, I would agree. Also, from DCS"s perspective, "negotiating" individual deals does take a lot of time which could be devoted to other activities. But, based upon Wayne's comments in other threads, there appear to be extenuating circumstances, so who really knows what could have possibly been done?

Rich

 

Why didn't Wayne Say "Gee guys there are a lot of extenuating circumstances which I"ll briefly go through" alot sooner than he did, then he could tell us the ones he wanted to explain. People would still be mad, but they would be a little calmer when ranting.

 

True.

 

I know this is out of the realm of this thread but I am curious myself because I " https://www.wilderssecurity.com/showpost.php?p=418800&postcount=51 "and others have posted comments from vendors email to this forum and no one has ever said anything. Is this against the TOS or just for DCS or am I missing something. Just curious not trying to stir anything up I just think we should know what to post and what not to I guess.

Thanks,

Chris

 

Carver i dont want to discuss it any further.Ive already recieved a licence for what i asked for.For that ive already thanked DCS in a post here on the forums. I was merly informing posters here of the pathetic situation that has arisen , whereby im not allowed to divulge what that licence was (and i havent).This is due to the fact that yourself and moderators here apparently decide whats private and whats not.It doesnt bother me one way or the other , however it does tend to make this forum look a little ludicrous.
ellison

 

So, is this constant whining and complaining all that we will ever see in this forum fronm now on Please - tell me NO!

 

Chris12923,

Your disingenuous disclaimer aside, let's get one point established up front, moderating decisions are not open to public debate. Posts of that nature following this one will be removed without comment.

As for the public posting of communications related to private transactions and/or confidential discussions, that's a general rule here that unless both parties explcitly agree for the information to be made publicly available in private beforehand, it should remain private. This is covered by the invasion of privacy terms in the TOS. You may not feel that a given posting is an invasion of privacy. However, you are not empowered to render that decision for the other party.

There are always subjective elements surrounding specific instances which may push a decision one way or another. Clearly, non-confidential communications related to factual elements of a program operation, for example, may or may not be subject to this constaint, it depends on specifics. I can think of specific instances in which it would be covered (non-public information covered by a beta test NDA), and numerous examples in which it wouldn't (use these settings...). On the other hand, someone voicing an opinion to you by a private form of communication in preference to some public form, e.g. by PM'ing you directly, clearly would fall under this general guide. I'm not about to enumerate all the possibilities here. In this specific instance, all posters have already been given the guidance to pursue this discussion in private and offline with DCS.

It has been made abundantly clear that any customer should directly contact DCS on an individual basis if they are not satisfied with the standard options afforded them. We have been quite consistent that this is the route to pursue.

I hope this is clear enough. If it is not, feel free to PM myself or one of the Administrators. Consider further discussion of this specific item in the thread to be closed.

Blue

 

No i dont think it is.. ..i m sure if you have a specific question regarding TDS3 , it will be answered to the best of everyones ability .
ellison

 

Why should anyone have specific questions about TDS-3? It does not exist anymore. See the movie 1984.


Why