I do not think all has been said regarding TDS-3

Hmmmmmmmmmmm
Let's just wait for new developments.
And i would not encourage people posting possible refunds etc as those are private business matters in my opinion.
Give the guys a chance to make things right and everybody happy. At the moment there is not much else to do.
People are taking up scipting so if anybody can create a database editor ..?

 

For that matter has anybody seen Wayne, when was the last time he even loged in? I realize he must be busy with damage control, but not even loging in to monitor what is going on.

 

Sorry I quoted the Wrong post. :O

 

I'd have to agree. As consumers we'd be daft to support this sort of behavior with continued loyalty.

 

Hi all, Those who wish to leave DCS because of the discontinued updates to TDS3, and the loss of TDS4, please do so. Those of us who continue to have faith will wait for the new programs. Enough said!

 

I do think all has been said regarding this topic ...

 

Hi Pete, my dear old friend,

I can understand that people feel sad, disappointed, angry.

Once a family member of mine bought a kitchen for a new home.
The kitchen-company went down, and she had already paid some money.
Of course she was very concerned ...
(happily arrangements could be made).
Well, any analogy goes somewhere wrong.

As I said earlier, I myself feel sad that TDS is discontinued.
TDS-3 was a very important part of my security.
And I've tried to help others when they had questions (and if I didn't know the answer, I asked DCS to have a look).

While I feel sad, how must the DCS guys feel?
Wasn't TDS Wayne's baby?
Didn't spend Gavin an incredible amount of time in publishing new definitions?

I did buy all the DCS programs that I can run on my system; and I bought a few for friends.
Many years TDS-3 protected my system.
I learned a lot from TDS-3.
I learned a lot from all fellow members at the private board (and here at the Wilders board).
I learned a lot from DCS.
And I am really thankfully for that !

I was lucky.
I didn't have a licence for ProcessGuard (still running W98SE).
I got a free licence for ProcessGuard from DCS (that was the email from Gavin I was referring to a few postings above).
So I might migrate from my old W98SE to a newer one to be able to use it.
And if I do so, I have to buy either an XP licence or a new PC.

Others might be in a different situation than me.
Others who have for example already all the DCS programs.
DCS made an offer, we all have read about it.
And you can contact DCS in private.

For those who have been using TDS for years:
Without any intention to offend anyone, please allow me to say that you were using it without paying a yearly subscription.

For those who bought TDS-3 very recently:
I really do feel sorry for you, and I mean that !
All I can advice is, please use in some way the offer from DCS and/or try to contact DCS.

Did DCS break promises?
It's up to every user to decide for her/him self about that.
I can only speak for myself.
For me, that question is not very important.
If the question is, either DCS surviving without TDS or seeing DCS going down, then my choice is very quickly made.
I do wish that DiamondCS will survive.
For me it is far and far more important that the DCS guys will have something to live from.
The personal, human, view is for me far more important.
I do wish Wayne and Gavin and DiamondCS ALL the very best !!!

Once again I would like to thank ALL at DCS (now and in the past) !!!

I do keep my TDS-3 installed.
I know that its definitions might become outdated.
I use BOClean for resident AT.

My wish is that we all might see things in perspective.
My wish is that there might be peace in our hearts.
Warm regards, Jan.

 

I think you guys are over-reacting...badly over-reacting.

I don't see that DCS has harmed anyone, really. There's a difference between "harm", and an adverse effect. Yes, some people have been adversely affected by the decision, but not many. Only those that recently purchase TDS3, as far as I can see. Anyone else will have used the product for some time (to pick an arbitrary figure, say 9 months or more), so they will have received all the value from the product that they're entitled to, at least, IMO.

Besides, the amounts of money that individuals expended are pretty small bananas in the larger scheme of things (what was the cost of TDS3; $30??). To be honest, I don't see any point in being so p!ssed off with a company that I ignore the chance they might produce a killer product to add to my protection at some time in the future.

This kind of stuff happens; my philosophy is to get over it and move on.

 

You don't get it. It's not that Spy1 is personally affected, I'm sure he has a load full of security products, the lost of one TDS-3 is nothing.

It's the loss of reputation and trust that comes from recommending the product to others more trust you and your recommendations and then suddenly out of the blue this happens.

Another thing, those of you who seem so interested on refunds and whether other people got it or not, I highly recommend you go and ask Wayne yourself.

I don't sure why you are so interested in whether *other* people got refunds. Sure seems to me like you are just trying to stir things up.

Besides, if the people are unhappy that they eventually didn't get refunds, they will post here!

 

This may be a fair comment for individuals, but businesses are another matter. Alternatives for TDS-3 need to be tested, purchased (which could quite easily take more than a week with some companies) and rolled out across corporate networks.

Now DCS certainly do have the right (and indeed the obligation) to discontinue a product if they feel its continued support is unfeasible. But to do so with no notice for one that requires frequent updates to maintain protection is highly unprofessional - the proper approach as others have noted would have been to make the announcement, halt new sales but provide updates for a short while thereafter (a month should be enough).

It may be that DiamondCS have some internal crisis ruling this out (e.g. a severe cashflow problem or staff issue) in which case jettisoning TDS-3 may be a simple question of survival - in that case, the criticism should be of not making this decision some months ago to allow for a more graceful exit.

 

Besides, the amounts of money that individuals expended are pretty small bananas in the larger scheme of things (what was the cost of TDS3; $30??). To be honest, I don't see any point in being so p!ssed off with a company that I ignore the chance they might produce a killer product to add to my protection at some time in the future.


I payed $49.95 in June, I don't consider that small bananas.

 

You missed the boat on this one. It`s not the money or that they took it off the market,(at least for me) who cares? There`s plenty of others out there that sell good software. My beef is the way it was done to the customers and then we were just writen off without as much as a thank you. Anyway sh*t happens but I don`t have to step in it.

 

This sort of attitude is ridiculous. You could have just as easily maintained your "faith" in DCS without thumbing your nose at anyone. Flamboyant pandering isn’t going to get you anything more than the rest of us.

 

This has become so sad

the best to you all

 

AAPlus2,

Too true, maybe there isn't much left to say from Users. Unless there are still some who havn't yet heard about it.

I'm still surprised people don't know about the offers DCS have made to compensate them. If they email DCS then they can come to some arrangement over this.

Events never stand still for too long these days, for all sorts of reasons. I find it's better to do whatever you can as quickly as possible, then move on just as quickly. Why prolong the agony ?

Best to all.


StevieO

 

Very sad state of affairs all this and doesn't make for a good launch of the new products and website to come.

One other strategy which DCS use wrongfully is that of secrecy. While they may think it necessary to be secretive about their upcoming products, most software companies usually announce them well in advance so that prospective customers won't go out and buy something else thus losing a potential sale. Apart from the disenchanted, and there are many, there will also be those who will buy something else before the new DCS product comes out and may find it's either a similar product, overlaps it or is incompatible and not worth ditching the one they just bought to buy the new DCS one. Lost sales - DCS are you listening?

Knowing what it may be would make me think twice about getting something similar but if they don't give me a clue and I go out and buy something else then I'm not going to even consider their new program especially if it makes my program redundant or is similar in any way.

Also, the umpteen dozen people who don't attend this forum and suddenly found their TDS 3 not working will most likely never buy anything again from DCS. Emailing is FREE and only takes a bit of time and consideration.

When there's a new product to sell I wonder then if they'll 'forget' to email??
I also wonder if it was only us smaller clients who were not emailed but that large corporations who use their software were informed We may not be their real bread and butter, just extra free 'tech support' and those who really mattered may not have been overlooked. I don't think DCS is solely dependent on us so we may not be all that important in the larger scheme of things which would explain a lot.

Dave

 

My question to all of you is how many of you are crying just to hear yourselves cry? It is my opinion that there are extreme loyalists in this forum, including many of those that have been crying for the last week, that would remain loyal to Wayne (and DCS) regardless of his (their) actions. I truly believe that if Wayne (and DCS) decided to all out screw his customers out of money (which for the record I don't believe to be the case here), then people would rant and rave in this forum but many of those same people would come right back for their place in line to pull out their credit cards again when the next round of "software" is released. My question to all of you is this: How many of you are simply blowing off steam and how many of you are prepared to speak with your wallets (or purses ladies) no matter how good the software is that he (they) release? If you are truley upset, then why continue to be a customer? Having the 2nd best protection on the market guarding your system still puts you ahead of 90% of the computer users out there and secures your system more than adequately.

Actually, possibly for the first time, I agreed with a statement made by Wayne. I'm not going to go find it to quote it, but it said something like this:
Do you think you actually deserve a refund when you've used the product for over a year?
I thought about it and decided that he's right. I don't. For those of you that did purchase the product more recently, why be upset. Either Wayne will refund your money to your satisfaction (or give you a license) or you call your credit card company and have them isssue a charge-back on your behalf. Let the credit card company advocate for you, that's their job. For the rest of you...I say stop complaining and speak with your wallets (or purses) or get in line behind Jooske.

 

The proof of the pudding is when Wayne releases the new piece of softwear and who pulls out their credit card, and until Wayne anounces what and when that will be. I'll be sticking with free utilitys, and I be looking what other people think as well as any reviews of the software and thinking twice and three times before I recommend it to a friend. DCS makes good softwear, its his bussness judgement that I believe is in question.

 

Unfortunately that phrase "just wait" is one we've heard too often to give us a warm cozy feeling. A name and a reliable date of release would be much better.

 

Dallen,


I want to defend Jooske in the most strongest way here.
You have no idea how much time she spended to help people with questions.
She does NOT work for DCS; she did it all in her free time.


Regards, Jan.

 

I updated my post with a better choice of words.

My comment about Jooske wasn't meant as an attack on her dedication. On the contrary, it was a testiment to her dedication and loyalty.

 

Hi Dallen,

Thanks !

I edited my posting too (I didn't want it to quote what you had changed; fair is fair!).

Sorry Dallen that I misunderstood your words about Jooske
It happens sometimes to me; it is my fault !
I would like to thank you for your warm words to her !!!

Thanks and sorry again, Dallen.

Best regards, Jan.

 

For Dallen:

Thanks Dallen for your IM; much appreciated !

I've just replied

Cheers, Jan.

 

Naming a program name or release date or price or other promisses is exactly the mistake Wayne is not making another time he wrote in his original message.
Hence me saying "just let's wait for further developments".

Developments for me are the programming process as well how things evolve, btw.

I'm not aware of any software with lifelong free updates and even free upgrades; most of them at least ask a yearly renewal fee. At the moment Wayne has at least offered options to make it right as much as possible with the current releases. He could have limited that choice to people who recently bought TDS and all the rest of us keep waiting for next products and most probably interesting offers with that.
Now we can discuss in the ProcessGuard and WormGuard forum if we would expect free lifetime upgrades there too or are willing to spend some yearly renewalfee per program or for all the software and goodies, free support, kind of DiamondCS membership with a VIP option for first served support or such.
How about that idea. Thanks for considering it, this should probably need a new thread.

 

I feel very uncomfortable about this advice too because that's exactly what we were told about TDS 4 for years and that ended up being a huge slap in the face of DCS customers so I feel very uneasy about that sort of advice now.

Dave