Seeing USB drive From Boot Disk

This is trying to restore using the boot CD. I created the image from windows.

FYI the disc has 2 partitions. approx 8GB fat32, 30GB NTFS (40GB disc).

 

No problem. Thats what I suspected actually.

But is my problem because I'm using the personal version or because of my setup? (Acer Aspire 1703SC Laptop, Fat32 and NTFS partitions via a USB-IDE converter)

 

pj, I have no idea why you can not see the NTFS partition on the external disk. Have you tried to create a TI 8.0 Rescue CD from the trial version? It would be nice to know if the newer version can see the NTFS partition.

 

Hello pjwerdna,

Your drive should be visible with Personal version of Acronis True Image properly. Could you please download free trial version of full Acronis True Image 8.0 from our site, create Acronis Bootable CD and see whether the problem persists. If it does please create Acronis Report in the way described at Acronis Help Post and send it to support@acronis.com along with the link to this thread. We will investigate the problem and provide you with the solution.

Thank you.
--
Ilya Toytman

 

Hi

I downloaded a full trial version and tried it's CD.

Same result. The first partition is visible (as drive B) all other partitions are not visible.

I confirmed that is is 1st partition only by reformatting the disc to have 2 ntfs partitiions. Only the first was visible again.

 

My problem with restoring with Acronis 8 boot disk and external USB - was not recognized by the Acronis 8 boot disk.

Laptop is IBM T40 type 2373-AU5 running Windows XP SP1
USB/IDE drive adapter is a Myson Century CS8813-mini-5p
Ext drive is an IBM Travelstar 60GB IDE

Backing up in Windows to USB is no problem, and I was able to eventually recover the backup by copying the file onto a nearby networked computer. Am using the latest Acronis 8.0.826

 

That is VERY strange and should not happen

Okay, this will help you with the immediate problem, but it might give us some clues as to what is wrong.

Forget NTFS and create two (or three) FAT32 partitions Try different combinations - two primary FAT32 partitions, one primary FAT32 & one or more extended/logical FAT32 partitions.

Also try with FAT(16) partitions instead of FAT32. And if you can, try with Linux partitions (ext2, ext3 and ReiserFS).

How do you create those partitions? From Windows? Try downloading/burning a copy of "The Ultimate Boot CD" and use some of the disk formatting tools there to create the partitions.

 

pjwerdna

I am experiencing the exact same problem with my USB connected Hdrive...see my post "True Image Trial Version" So far no solutions, although I did send in the sysinfo.txt file and the report.txt file that Acronis has asked for. Hopefully they can tell me why I only see the first (Fat32) partition and not the 2nd (NTFS) partition. And yes, when I boot with the cd, my external drive is showing up as a B: drive (the Fat32 partition) like yours, even though it really is drive G: and as stated, my H: drive partition (NTFS) is no where to be found
gas

 

Hello all,

If you have the problem that one of partitions on external drive is not recognized with the latest build of Acronis True Image (but not the whole disk) please make shots of your actions in wizard when you use Acronis Bootable CD and also please do the following:

- Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
- Run Acronis Report utility and select the "Create bootable floppy" option;
- Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
- Boot the computer under consideration from this diskette and wait for report creation process to complete;
- Send the report.txt file from the floppy disk and shots created to support@acronis.com along with the link to this thread.

We will investigate the problem thoroughly and provide you with the possible workaround.

Thank you.
--
Ilya Toytman

 

Hi

I';ve been having the same problem in not being able to see my Maxtor OneTouch II drive using Acronis True Image boot disk. I have resolved this by removing the password protection from the drive. I can see it fine now - no problem.

 

Andee,
where do I find this password protection on my USB HD.
I don't recall invoking it.
Terry

 

I know the OP was asking about USB external drives in particular, but some of us choose to use firewire. I have a Seagate ATA, 120GB drive (3 partitions) in a AMS Venus enclosure connected to my notebook via firewire (Oxford 911 firewire chipset). This enclosure also has USB connectivity, but I prefer to connect via firewire for performance reasons. Anyway, I can create an image to my external HD w/ no problem, but the boot CD doesn't recognize it. It's a bit frustrating b/c that obviously means I wouldn't be able to restore an image from that HD. And no, I don't see any good in saving my BACKUP image to a partition on my onboard HD--that makes absolutely zero sense from a backup standpoint....

 

Hello feverfive,

Thank you for choosing Acronis Disk Backup Software.

Please make sure you have turned on the drive before you power on the computer. Sometimes the problema may appear because the drive is turned on after the computer is already booted into Acronis True Image stand-alone mode. Could you please let us know what build of Acronis True Image you use?

Thank you.
--
Ilya Toytman

 

Ilya, feverfives question relates to their thread started here.

Cheers

 

Hello Blackspear,

Thank you for the clarification. Initially that thread described the problem with Acronis Secure Zone creation on FireWire drive. Now the problem stated there is different and I will try to help there as well.

Thank you.
--
Ilya Toytman

 

My external HD is always powered on before I even boot-up my notebook. This is strange. After reading multiple posts regarding problems w/ build 859(?), I just went ahead & uninstalled that build & installed 826(?). Well, I created the boot CD; I did NOT create an image right away, instead, I wanted to see if TI8 would view my external HD using the boot CD.

I went ahead & booted up via the CD; it took a couple minutes, but TI8 did boot. I then decided, what the heck, go ahead & create the image outside Windows. I elected to image all of C: (my onboard drive, which is not partitioned). I chose Drive lettered F: (by Acronis) as the destination (I actually have my external HD in 3 primary partitions--M:, T: & I:--the latter being intended for housing images--this correlates to the assignment of "F:" by Acronis).

In any event, Acronis began "analyzing" my drives--it just hung; wouldn't do anything, & I couldn't cancel out. I let it sit for approx. 20 monutes, while it did nothing. I had to hard re-boot. I then created an image to partition I: (my designation--correlates to F: designed by Acronis) WHILE IN WINDOWS. I tried booting w/ the CD a second time; got in, then attempted to verify the image from there. While analyzing my drives, got an error saying to the effect Acronis couldn't read a sector. This time, I was able to cancel out after several times hitting "cancel"; I went into Windows. Being stubborn, I re-booted a third time w/ the CD. Got in, but this time, Acronis only showed my USB floppy drive; C: (onboard HD); & D: (DVD writer). I am at a total loss. It's a shame really; TI seems to be such a good idea, but it's just not working for me. I refuse to be forced into copying all of my weekly backups to DVD--regardless of how "cheap" DVD-R's are now. I don't feel I should have to incur that cost. Anyway, I know the typical response here is to send in some sort of error log. Not sure I'm up to that as Acronis should have plenty of such logs from various users as it seems this is happening quite frequently. As I've already paid, & I don't want to get more irate by trying to get a refund, I'll just keep Acronis installed, use ghost to backup, & hope Acronis gets everything working. I have all brand new equipment w/ latest firmware, hardware, updates, etc, so I sincerely doubt the problem is on my end, but who knows.

I think I've rambled enough. I've been up all night trying to get this to work, so I'm probably not overly rational right now. I'll be checking in on this forum for the next month or so to see if a fix is in order for users like me.

 

Hello feverfive,

To be able to solve the problem with FireWire drive we need to have a look at the sysinfo.txt file. Please see Acronis Help Post to find the instructions on how to create the file. Please send it to support@acronis.com along with the link to this thread. We will examine the problem and try to find out the reason for it.

Thank you.
--
Ilya Toytman

 

O.K. I guess I'll play along. I just sent support an email as you requested w/ the text file attached & a link to this thread included.

 

Hello feverfive,

Could you please let me know your Acronis request # which was sent to you in autoreply to your letter?

Thank you.
--
Ilya Toytman

 

It is 289460; support wants me to run more tests & send another text file. Didn't realize we Acronis consumers were meant to be a test lab. This is starting to not being worth my time; I'm feeling some major hoop-jumping coming. I will do this one more time. Support better not need me to keep running tests for them.

EDIT: Well, support emailed me a list of commands to enter after the Linux kernel settings; I entered all of them & after typing (& pressing <Enter>) the final command--"unmount mntdir"--I keep getting an error--unmount: unknown error 2. So, I can't send the second text file as requested.

 

feverfive, you might want to let the boot CD analyse the partition a bit longer.

I've just started using TI, and was testing it last night. I had the same problem as you - the process seemed to stop at the analysis of the second partition. Before rebooting, I unplugged the external drive, just to see what would happen - it immediately popped a window saying "unable to read drive at sector 245,123" (or similar) so I figured it was doing something. Plugged the drive back in, hit retry a few times and the analysis continued. A few minutes later, up came the window showing both C: and D: (external) volumes. I was able to see the backup and could have restored it had I needed to.

So, a bit more patience might do it...

Good Luck!

 

Hello feverfive,

I have read your correspondence with Yuri. The error you got was resulted from the error in the last command. The last command should be:

umount mntdir

instead of

uNmount mntdir.

Could you please retry to create sysinfo.txt with the correction above and send it to us? We are lloking forward to hearing from you soon.

Thank you.
--
Ilya Toytman

 

O.K. I'll try again w/ the correct final command when I get home this evening. Thank you.

 

Ilya & Yuri (I am sending this to Yuri via email as well):

I retried going into the Linux Kernel Settings; sorry it took so long, but for some reason, when I hit F-11 to get into those settings, my USB keyboard & MX1000 (laser wireless) mouse aren't recognized, so I need to pull my notebook out of it's stand to use the onboard keyboard & touchpad-mouse.

Anyway, I did type the correct, final command this time--umount mntdir. Once again, I get the following message after pressing <Enter>:
mntdir
: Unknown error 22
/tmp #

I tried retyping the umount mntdir command several times & keep getting the same error. Here's the kicker: while still in that screen, I typed "escape" then pressed <Enter>; it boots into True Image (dos version)--my external drive was recognized. Heck, I was even able to verify my image from dos (took quite a while, but....). I just re-booted using the CD, w/out going into the Linux Kernel settings, & my external, firewire HD was recognized again. I don't know what to say; I'm not understanding why it seems to be working now. Gotta admit, since I don't know "why" it works now, I'm not entirely confident that it will continue to work.

I wish I could send you the .txt file you request, but nothing is getting copied to my floppy. Believe me, I followed your instructions to the letter this time. So, it appears this is working now, but I still have a bit of a concern because I don't know why. PLUS, I don't understand why my USB keyboard & mouse don't work when in the Linux Kerenel Settings, but both work while in the dos version of TI8. Until I have another problem, I guess I'll just have to keep my fingers crossed that this continues to work; hardly a vote of confidence though, to be honest. I'll advise if this issue arises again. And if you have another way for me to get you a copy of that .txt file, let me know & I'll try to accomodate you as long as it's not overly involved.

 

Well, back to square one. I just tried booting again from the CD; I did NOT go into the Linux Kernel Settings. Cannot see my external HD...again. I'm clueless. Do you think this external HD access problem will be fixed in the next build? Like I said in my previous post, I'm resigned to try and provide data for you to diagnose the problem (I saw on another thread where a poster was claiming compatibility issues w/ new Dell motherboards?). I provided my notebook info. to Yuri--Dell Inspiron 9300; P-M 1.6GHz; external HD is a Seagate Barracuda 120GB ATA; enclosure is an AMS Venus DS3 w/ Oxford 911 firewire chipset.