server connection errors - again!

Discussion in 'NOD32 version 2 Forum' started by sagittarius, Nov 24, 2004.

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  1. Blackspear

    Blackspear Global Moderator

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    Where are you getting this from?

    Cheers :D
     
    Blackspear, Nov 29, 2004
    #26
  2. gunnarj

    gunnarj Registered Member

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    ===========

    NOD32 Antivirus System information
    Virus signature database version: 1.935 (20041126)
    Dated: Friday, November 26, 2004
    Virus signature database build: 5015
    Information on other scanner support parts
    Advanced heuristics module version: 1.011 (20041126)
    Advanced heuristics module build: 1067
    Internet filter version: 1.002 (2004070:cool:
    Internet filter build: 1013
    Archive support module version: 1.024 (20041125)
    Archive support module build version: 1104

    Information on installed components
    NOD32 For Windows 95/98/ME - Base
    Version: 2.12.3
    NOD32 for Windows 95/98/ME - Standard component
    Version: 2.12.3
    NOD32 For Windows 95/98/ME - Internet support
    Version: 2.12.3

    Operating system information
    Platform: Windows ME
    Version: 4.90.3000
    Version of common control components: 5.81.4916
    RAM: 128 MB
    Processor: Intel(R) Pentium(R) 4 CPU 1500MHz
     
    gunnarj, Nov 29, 2004
    #27
  3. gunnarj

    gunnarj Registered Member

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    I'm a dial-up user of Nod32 (for two years) and I have always had continuous update errors in my Event Log. Below is example.

    Just recently however I have also been getting a pop up after turning the computer on but before connecting to the internet. The popup says:

    Nod32-Update
    Server Connection Failure

    What is causing this?

    -----

    Time Module Event User
    11/29/2004 19:53:24 PM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 19:53:24 PM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 19:53:11 PM Update Error connecting to server www.nod32.com. hp
    11/29/2004 19:53:09 PM Update Error connecting to server u6.eset.com. hp
    11/29/2004 19:53:08 PM Update Error connecting to server u4.eset.com. hp
    11/29/2004 19:53:06 PM Update Error connecting to server u2.eset.com. hp
    11/29/2004 19:53:04 PM Update Error connecting to server u5.eset.com. hp
    11/29/2004 19:53:03 PM Update Error connecting to server u3.eset.com. hp
    11/29/2004 16:06:21 PM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 16:06:21 PM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 16:06:00 PM Update Error connecting to server www.nod32.com. hp
    11/29/2004 16:05:58 PM Update Error connecting to server u6.eset.com. hp
    11/29/2004 16:05:57 PM Update Error connecting to server u5.eset.com. hp
    11/29/2004 16:05:55 PM Update Error connecting to server u4.eset.com. hp
    11/29/2004 16:05:53 PM Update Error connecting to server u3.eset.com. hp
    11/29/2004 16:05:53 PM Update Error connecting to server u2.eset.com. hp
    11/29/2004 14:33:52 PM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 14:33:52 PM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 14:33:50 PM Update Error connecting to server www.nod32.com. hp
    11/29/2004 14:33:49 PM Update Error connecting to server u5.eset.com. hp
    11/29/2004 14:33:47 PM Update Error connecting to server u2.eset.com. hp
    11/29/2004 14:33:45 PM Update Error connecting to server u4.eset.com. hp
    11/29/2004 14:33:43 PM Update Error connecting to server u3.eset.com. hp
    11/29/2004 14:33:43 PM Update Error connecting to server u6.eset.com. hp
    11/29/2004 11:39:17 AM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 11:39:17 AM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 11:39:15 AM Update Error connecting to server www.nod32.com. hp
    11/29/2004 11:39:14 AM Update Error connecting to server u3.eset.com. hp
    11/29/2004 11:39:12 AM Update Error connecting to server u6.eset.com. hp
    11/29/2004 11:39:10 AM Update Error connecting to server u4.eset.com. hp
    11/29/2004 11:39:09 AM Update Error connecting to server u2.eset.com. hp
    11/29/2004 11:39:08 AM Update Error connecting to server u5.eset.com. hp
    11/29/2004 10:20:38 AM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 10:20:38 AM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 10:20:36 AM Update Error connecting to server www.nod32.com. hp
    11/29/2004 10:20:35 AM Update Error connecting to server u6.eset.com. hp
    11/29/2004 10:20:33 AM Update Error connecting to server u4.eset.com. hp
    11/29/2004 10:20:31 AM Update Error connecting to server u5.eset.com. hp
    11/29/2004 10:20:29 AM Update Error connecting to server u2.eset.com. hp
    11/29/2004 10:20:28 AM Update Error connecting to server u3.eset.com. hp
    11/29/2004 9:20:40 AM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/29/2004 9:20:40 AM Update Update attempt failed (Server connection failure.) hp
    11/29/2004 9:20:39 AM Update Error connecting to server www.nod32.com. hp
    11/29/2004 9:20:37 AM Update Error connecting to server u4.eset.com. hp
    11/29/2004 9:20:34 AM Update Error connecting to server u2.eset.com. hp
    11/29/2004 9:20:32 AM Update Error connecting to server u5.eset.com. hp
    11/29/2004 9:20:30 AM Update Error connecting to server u6.eset.com. hp
    11/29/2004 9:20:29 AM Update Error connecting to server u3.eset.com. hp
    11/28/2004 18:39:04 PM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/28/2004 18:39:04 PM Update Update attempt failed (Server connection failure.) hp
    11/28/2004 18:39:03 PM Update Error connecting to server www.nod32.com. hp
    11/28/2004 18:39:01 PM Update Error connecting to server u3.eset.com. hp
    11/28/2004 18:38:59 PM Update Error connecting to server u4.eset.com. hp
    11/28/2004 18:38:57 PM Update Error connecting to server u6.eset.com. hp
    11/28/2004 18:38:55 PM Update Error connecting to server u5.eset.com. hp
    11/28/2004 18:38:54 PM Update Error connecting to server u2.eset.com. hp
     
    gunnarj, Nov 29, 2004
    #28
  4. Blackspear

    Blackspear Global Moderator

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    This issue is being worked on, Eset are trying to replicate the problem at the moment...

    Cheers :D
     
    Blackspear, Nov 29, 2004
    #29
  5. rayik

    rayik Registered Member

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    Feb 4, 2003
    Posts:
    14
    I am on dialup and the last time I was able to successful update signatures was 11/26/04. Automatic and manual update tries have all failed since then.


    Log details:

     
    rayik, Nov 29, 2004
    #30
  6. wattjg

    wattjg Registered Member

    Joined:
    May 12, 2004
    Posts:
    3
    Same here - no successful updates since 26 November:

    NOD32 Antivirus System information
    Virus signature database version: 1.935 (20041126)
    Dated: Friday, November 26, 2004
    Virus signature database build: 5015

    Information on other scanner support parts
    Advanced heuristics module version: 1.011 (20041126)
    Advanced heuristics module build: 1067
    Internet filter version: 1.001 (20031104)
    Internet filter build: 1012
    Archive support module version: 1.024 (20041125)
    Archive support module build version: 1104

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.12.2
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.12.2
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.12.2

    Operating system information
    Platform: Windows 2000
    Version: 5.0.2195 Service Pack 3
    Version of common control components: 5.81.4916
    RAM: 512 MB
    Processor: Intel(R) Pentium(R) 4 Mobile CPU 2.00GHz (1994 MHz)

    Jim
     
    wattjg, Nov 29, 2004
    #31
  7. Blackspear

    Blackspear Global Moderator

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    26 November is the current update, build 5015

    Cheers; D
     
    Blackspear, Nov 29, 2004
    #32
  8. wattjg

    wattjg Registered Member

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    Posts:
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    Thanks! So this error list is OK?

    Time Module Event User
    11/29/2004 8:31:16 AM Update Error connecting to server u2.eset.com.
    11/28/2004 8:33:53 AM Update Error connecting to server u5.eset.com.
    11/28/2004 8:33:50 AM Update Error connecting to server u6.eset.com.
    11/27/2004 21:51:50 PM Update Error connecting to server u3.eset.com.
    11/27/2004 8:25:19 AM Update Error connecting to server u3.eset.com.
    11/26/2004 10:51:57 AM Kernel The virus signature database has been updated successfully to version 1.935 (20041126).

    Jim
     
    wattjg, Nov 30, 2004
    #33
  9. Blackspear

    Blackspear Global Moderator

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    On a dialup connection it appears to be normal (a bug with Nod32 showing an error).

    The main issue of this thread is an error on manuel update, this is being worked on currently...

    Hope this helps...

    Cheers :D
     
    Blackspear, Nov 30, 2004
    #34
  10. nonmirecordo

    nonmirecordo Registered Member

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    Posts:
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    Location:
    Cambridgeshire, UK
    I'm not sure if this is connected. Although my installation is set to check for updates every hour the event log only seems to show random attempts:

    Time Module Event User
    30/11/2004 06:06:12 Update Function: gethostbyname, parameters: , return value: 11001
    30/11/2004 06:06:12 Update Update attempt failed (Server connection failure.)
    30/11/2004 06:06:10 Update Error connecting to server www.nod32.com.
    30/11/2004 06:06:09 Update Error connecting to server u3.eset.com.
    30/11/2004 06:06:07 Update Error connecting to server u4.eset.com.
    30/11/2004 06:06:06 Update Error connecting to server u2.eset.com.
    30/11/2004 06:06:04 Update Error connecting to server u5.eset.com.
    30/11/2004 06:06:04 Update Error connecting to server u6.eset.com.
    29/11/2004 06:03:56 Update Function: gethostbyname, parameters: , return value: 11001
    29/11/2004 06:03:56 Update Update attempt failed (Server connection failure.)
    29/11/2004 06:03:54 Update Error connecting to server www.nod32.com.
    29/11/2004 06:03:53 Update Error connecting to server u4.eset.com.
    29/11/2004 06:03:51 Update Error connecting to server u3.eset.com.
    29/11/2004 06:03:50 Update Error connecting to server u2.eset.com.
    29/11/2004 06:03:48 Update Error connecting to server u6.eset.com.
    29/11/2004 06:03:48 Update Error connecting to server u5.eset.com.
    28/11/2004 09:38:32 Update Function: gethostbyname, parameters: , return value: 11001
    28/11/2004 09:38:32 Update Update attempt failed (Server connection failure.)
    28/11/2004 09:38:31 Update Error connecting to server www.nod32.com.
    28/11/2004 09:38:29 Update Error connecting to server u6.eset.com.
    28/11/2004 09:38:28 Update Error connecting to server u5.eset.com.
    28/11/2004 09:38:26 Update Error connecting to server u3.eset.com.
    28/11/2004 09:38:25 Update Error connecting to server u4.eset.com.
    28/11/2004 09:38:25 Update Error connecting to server u2.eset.com.
    28/11/2004 08:38:32 Update Function: gethostbyname, parameters: , return value: 11001
    28/11/2004 08:38:32 Update Update attempt failed (Server connection failure.)
    28/11/2004 08:38:31 Update Error connecting to server www.nod32.com.
    28/11/2004 08:38:29 Update Error connecting to server u5.eset.com.
    28/11/2004 08:38:28 Update Error connecting to server u3.eset.com.
    28/11/2004 08:38:26 Update Error connecting to server u4.eset.com.
    28/11/2004 08:38:25 Update Error connecting to server u6.eset.com.
    28/11/2004 08:38:25 Update Error connecting to server u2.eset.com.
    27/11/2004 22:52:22 Update Function: gethostbyname, parameters: , return value: 11001
    27/11/2004 22:52:22 Update Update attempt failed (Server connection failure.)
    27/11/2004 22:52:21 Update Error connecting to server www.nod32.com.
    27/11/2004 22:52:19 Update Error connecting to server u4.eset.com.
    27/11/2004 22:52:18 Update Error connecting to server u5.eset.com.
    27/11/2004 22:52:16 Update Error connecting to server u3.eset.com.
    27/11/2004 22:52:14 Update Error connecting to server u2.eset.com.
    27/11/2004 22:52:14 Update Error connecting to server u6.eset.com.
    27/11/2004 21:52:02 Update Function: gethostbyname, parameters: , return value: 11001
    27/11/2004 21:52:02 Update Update attempt failed (Server connection failure.)
    27/11/2004 21:52:00 Update Error connecting to server www.nod32.com.
    27/11/2004 21:51:58 Update Error connecting to server u3.eset.com.
    27/11/2004 21:51:57 Update Error connecting to server u5.eset.com.
    27/11/2004 21:51:55 Update Error connecting to server u6.eset.com.
    27/11/2004 21:51:53 Update Error connecting to server u4.eset.com.
    27/11/2004 21:51:53 Update Error connecting to server u2.eset.com.
    27/11/2004 13:21:16 Update Function: gethostbyname, parameters: , return value: 11001
    27/11/2004 13:21:16 Update Update attempt failed (Server connection failure.)
    27/11/2004 13:21:15 Update Error connecting to server www.nod32.com.
    27/11/2004 13:21:13 Update Error connecting to server u4.eset.com.
    27/11/2004 13:21:12 Update Error connecting to server u5.eset.com.
    27/11/2004 13:21:10 Update Error connecting to server u6.eset.com.
    27/11/2004 13:21:09 Update Error connecting to server u3.eset.com.
    27/11/2004 13:21:09 Update Error connecting to server u2.eset.com.
    26/11/2004 19:34:06 Kernel The virus signature database has been updated successfully to version 1.935 (20041126).
    26/11/2004 16:55:18 Update Function: gethostbyname, parameters: , return value: 11001
    26/11/2004 16:55:18 Update Update attempt failed (Server connection failure.)
    26/11/2004 16:55:17 Update Error connecting to server www.nod32.com.
    26/11/2004 16:55:15 Update Error connecting to server u4.eset.com.

    Shouldn't the log show all attempts? I'm on an ADSL connection in the UK and I'm assuming this equates to NOD's 'dial-up'.
     
    nonmirecordo, Nov 30, 2004
    #35
  11. Blackspear

    Blackspear Global Moderator

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    This part is good.


    Can you please check your connection is correct, screnshots for this can be found here: https://www.wilderssecurity.com/showthread.php?t=37509&page=2 in post numbers 32 to 34.

    Cheers :D
     
    Blackspear, Nov 30, 2004
    #36
  12. arrowsmithmidwest

    arrowsmithmidwest Registered Member

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    May 12, 2004
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    Location:
    Midwest
    i have a Win98 w/ dialup PC in workshop at moment, last update was 2 months ago, i put in my Decembers Evaluation license to update it and i keep getting server connection failure aswell, first it checks the files, then it asks for component upgrade, if i say yes or no it then says server connection failure, i can successfully ping the servers.

    I am currently downloading the 2.12.3 and i will install that. and see what happens
     
    arrowsmithmidwest, Nov 30, 2004
    #37
  13. Blackspear

    Blackspear Global Moderator

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    Arrowsmith, please wait if you can. I'll get Bandicoot to have a look, there may be somthing on that system that will show a clue as to what is going on...

    Cheers :D
     
    Blackspear, Nov 30, 2004
    #38
  14. Edwin024

    Edwin024 Registered Member

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    Nov 14, 2004
    Posts:
    1,008
    I know that the latest build was made public on the 26th. But now it's even November 30. And no update for FOUR days already. All other companies are bringing out updates. It's a bit worrying.

    Is NOD32 that good that it doesn't need updating at all for four days?!
     
    Edwin024, Nov 30, 2004
    #39
  15. Blackspear

    Blackspear Global Moderator

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    If updates are required, they will be pushed out at rapid rates.

    Be assured your Nod32 AV is protecting your system very well...

    Cheers :D
     
    Blackspear, Nov 30, 2004
    #40
  16. arrowsmithmidwest

    arrowsmithmidwest Registered Member

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    Midwest
    well, before i read this,
    i uninstalled the current version, deleted the eset folder, attempted to extract the new file for NOD, and it said it was corrupted, download fresh copy.

    So i just installed 2.12.2 from our shop setup CD, havnt tried updating yet but.
     
    arrowsmithmidwest, Nov 30, 2004
    #41
  17. Blackspear

    Blackspear Global Moderator

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    That's ok.

    Cheers :D
     
    Blackspear, Nov 30, 2004
    #42
  18. Blackspear

    Blackspear Global Moderator

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    Blackspear, Nov 30, 2004
    #43
  19. Bandicoot

    Bandicoot Eset Staff

    Joined:
    Mar 23, 2004
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    297
    Location:
    California
    Hello folks,

    The problem of "Server connection failure" with an error code 11001 is related to the connection with the relevant ISP. This code means "No such host is known". I can't give you anymore specific details I'm afraid, but maybe Sagittarius, Arrowsmithmidwest, nonmirecordo and anybody else could check this out with their ISPs.

    What I would suggest is maybe trying to 'Ping' the Eset servers if you haven't tried already, to see if your machine is talking to our server nicely or not. Here's what to do, and forgive me if this is a bit 'simple'....not everybody's a computer wizz kid!:

    1. Click 'Start' (bottom left corner of screen)
    2. Click 'Run'
    3. You will see a new, smallish window now with a text field (it says 'Open:' then there's a box)
    4. Type cmd into that box and click OK.
    5. You will now get a new 'black' window that says C:\Documents and Settings\Administrator>
    6. Immediately after that, type in this text: ping u4.eset.com and hit the Enter key.
    7. Provided an Internet connection is established and our server working, you should see something very similar to the following:

    C:\Documents and Settings\Administrator>ping u4.eset.com

    Pinging u4.eset.com [62.168.97.99] with 32 bytes of data:

    Reply from 62.168.97.99: bytes=32 time=xxxms TTL=59
    Reply from 62.168.97.99: bytes=32 time=xxxms TTL=59
    Reply from 62.168.97.99: bytes=32 time=xxxms TTL=59
    Reply from 62.168.97.99: bytes=32 time=xxxms TTL=59

    Ping statistics for 62.168.97.99:
    Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
    Approximate round trip times in milli-seconds:
    Minimum = xxxms, Maximum = xxxms, Average = xxxms

    C:\Documents and Settings\Administrator>

    Regards to everybody,
    Bandicoot. :)
     
    Last edited: Nov 30, 2004
    Bandicoot, Nov 30, 2004
    #44
  20. gunnarj

    gunnarj Registered Member

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    Posts:
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    Even though I get server errors, I am able to get the updates when they are available. For example, just received the latest one:

    Time Module Event User
    11/30/2004 14:51:18 PM Kernel     The virus signature database has been updated successfully to version 1.936 (20041130). hp
    11/30/2004 14:50:07 PM Update Function: gethostbyname, parameters: , return value: 11001 hp
    11/30/2004 14:50:07 PM Update Update attempt failed (Server connection failure.) hp
    NOD32 Antivirus System information
    Virus signature database version: 1.936 (20041130)
    Dated: Tuesday, November 30, 2004
    Virus signature database build: 5017


    So, I am happy and will wait for the server errors problem to be fixed down the road. I know that the ESET staff will continue solving problems as they come along, as they are a superb team and NOD32 is a superb AV.

    gunnarj
     
    gunnarj, Nov 30, 2004
    #45
  21. sagittarius

    sagittarius Registered Member

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    136
    Location:
    Queensland, Australia
    My experience this morning doesn't support that Bandicoot ...have just installed NOD32 on a new computer (removed an expired trial of Norton) dialled up with their ISP (a different one to mine) and got the error message after about 2 minutes. So I created a new dial-up using my own ISP and connected again and the download came straight through fine.

    BUT, the good news is, when I scanned with NOD32 it found a dozen trojans, & sdbots straight off ... YAY! good ol' Noddie (boo hiss nortons)!!! :D
     
    sagittarius, Dec 1, 2004
    #46
  22. arrowsmithmidwest

    arrowsmithmidwest Registered Member

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    Location:
    Midwest
    i could successfully get ping replies from the servers, it even verifies the databsae version, but then after that it says server connection failure.

    The ISP is Westnet.
     
    arrowsmithmidwest, Dec 1, 2004
    #47
  23. Blackspear

    Blackspear Global Moderator

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    So we are playing ball again ;) and it's at your end of the court Mr Coot. Game on, time to play ball, well get one of those developers back to the net with a racquet ;) :D

    :D :D :D
     
    Last edited: Dec 5, 2004
    Blackspear, Dec 1, 2004
    #48
  24. sagittarius

    sagittarius Registered Member

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    Location:
    Queensland, Australia
    Here's another observation.
    I've just run another new NOD32 installation (different from the above) and I tried to update on line (on a good quality town dial-up connection) the download failed after about 2 minutes, then I tried again with the manual update, and it proceeded right through to the end without a hitch.
    What I notice when I watch the download status window, is that the "server connection error" message invariably occurs shortly after the download stops on one server and starts to look for another server (my terminology is probably not correct, but I think you'll get my drift :) )
    The way it looks to me is that when it changes location, it doesn't get the necessary response to re-activate the download. If that's possible? I dunno, but it seems to be the pattern every time (if I happen to be watching it, which I have been quite regularly lately :( )
     
    sagittarius, Dec 1, 2004
    #49
  25. sagittarius

    sagittarius Registered Member

    Joined:
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    Location:
    Queensland, Australia
    anything happening with this .. anybodyo_O
    I am still getting intermittent "server connection errors" on a regular basis from various computers.
    While some of them are the same ones I always get it from, others that I was getting it from back when I originaly started this thread, have stopped.
    However, there are some other computers now sending them, that I never received them from previously.
    Hope that isn't too confusing :D
     
    sagittarius, Dec 7, 2004
    #50
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