Thunderbird Help

Discussion in 'other software & services' started by Rainwalker, Apr 18, 2022.

  1. Rainwalker

    Rainwalker Registered Member

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    Not sure where to post this. Maybe someone can assist. I cannot set up T-Bird to connect with my mail server. I have had three different techs from my ISP provider where the mail server is try to help. Although we can set things up so I can access my mail on the provider's mail site I cannot get T-Bird to do the same. Ports and the rest are set up in T-Bird configuration as they should be. I know this is rather obscure, but maybe someone will be able to suggest.
     
  2. 1PW

    1PW Registered Member

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    Hello @Rainwalker

    1.) As a bare bones beginning, please tell us the full OS & version, version of Thunderbird, and the Account settings for at least one mail server that's failed.

    2.) Instead of using the Mail User Agent (MUA) Thunderbird, is the computer's default browser allowed to login in the usual manner and send/receive email?

    Thank you.
     
    Last edited: Apr 18, 2022
  3. Rainwalker

    Rainwalker Registered Member

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    Thanks for responding 1PW. After working with the aforementioned I dug in without them and found the problem, fixed it and now I am a happy camper.
     
  4. 1PW

    1PW Registered Member

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    Hello @Rainwalker

    For the benefit of the dozens that read/watch this topic, what was the resolution please?

    Thank you.
     
  5. Rainwalker

    Rainwalker Registered Member

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    Simple....All the techs told me to set security at TLS/SSL. Turns out provider wants none of it for mail setup. So if anyone else should find themselves stuck try all the security options offered by the mail program. I have not used techs other then mail help since Win 98 days and learned then to avoid them.
     
  6. Brummelchen

    Brummelchen Registered Member

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    no tls? (ssl is oudated and vulnerable)
    i would change provider, absolute no-go.
     
  7. Rainwalker

    Rainwalker Registered Member

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    @bru I understand.
     
  8. Brummelchen

    Brummelchen Registered Member

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    the problem is that any may read your confidential mails if he likes to, with easy.
    "Man-in-the-Middle-Attack" (MITM)

    here in europe the DSGVO (GDPR in USA) makes it mandatory to encrypt personal data by law since 2018. i dont know for GDPR but it could be same.

    it has to be pop3S, IMAPS, SMTPS / http -> HTTPS
    but there also exists some intermediate level, ask for tls:
    https://en.wikipedia.org/wiki/Opportunistic_TLS
    but thats not recommended. in case of MITM the spy refuses, stripe the STARTTLS command and sends a fake signal back so client and server communicate not encrypted, thats why strict tls is always recommended, no TLS - no connection.

    and thats the reason why Thunderbird (also Firefox -> https_only mode) search for a TLS encrypted line at first and you failed.

    you can or should ask your mail ISP if he is upgrading to TLS, a certificate is not that expensive.
     
  9. Rainwalker

    Rainwalker Registered Member

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  10. Adric

    Adric Registered Member

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    In Firefox you can enter about:support to see certain information such as policies etc. How does one go about doing this for Thunderbird?
     
  11. Sampei Nihira

    Sampei Nihira Registered Member

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  12. Adric

    Adric Registered Member

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    Sorry, I don't follow.
    An example of what I can see via about:support on FF are the active policies. Is this stuff tucked away in the config editor?
    I know the policies can be found in the .json file, but how can I tell if the policies are actually active?
     
  13. JRViejo

    JRViejo Super Moderator

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    Adric, try Help > More Troubleshooting Information.
     
  14. Adric

    Adric Registered Member

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    oh boy... :rolleyes: :oops: blush. I totally missed looking there. Thanks..
     
  15. JRViejo

    JRViejo Super Moderator

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    Adric, you're welcome! Take care.
     
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