Issue Logging Into Account

Discussion in 'other software & services' started by internet addict, Jan 14, 2017.

  1. internet addict

    internet addict Registered Member

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    This morning I tried logging into my account on Windows 7 and have been getting this error message:

    The User Profile Service service failed the logon.

    User profile cannot be loaded.

    I did not have this problem yesterday or all the days before that. What causes this problem and how would I go about fixing it?
     
  2. kaljukass

    kaljukass Registered Member

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    Do You have one or at least two accounts in this computer. Everything depends on it, how to go on.
    If You have at least one more account and you can log in then is everything much more simple, If have no more accounts, may try to repair, but usually it don't work.
    Then is only way to keep on (save) files and folders and reinstall Windows.
    To do this, You must have Windows installation DVD or USB and/or also booting disck, to store Your data somewhere else.
    Is also one method, it is to use built in administrator account, if it works, You can run Windows and do what ever You want. But is one problem, You must know, how to use this account if it was not still opened and You cannot log in.
    It is long story to retell everything here again, but usually users are not interested about it before, if is already too late.
    Here is one recommendation from Microsoft, but I don't think, it helps Your case.
    https://support.microsoft.com/en-us...rofile-service-failed-the-logon-error-message
     
  3. Jonathan B

    Jonathan B Registered Member

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    I've seen this problem once before on a Windows 7 PC back in 2015. The following method fixed it.
    Restart your computer and as soon as it starts booting hit F8 (you may need to press it frequently rather than just once) to bring up the Windows 7 boot menu.
    Choose Safe Mode and boot into Windows (don't worry that it doesn't look the same as normal).
    When you're at the desktop open a Command Prompt window via Start, Accessories.
    Then type in rstrui<ret> to load System Restore.
    Click Next and then choose the restore point by date: Pick a date where you know that you computer last worked properly.
    Click Next and Finish to restore your computer.
    Reboot and hopefully login as normal.

    JB
     
  4. kaljukass

    kaljukass Registered Member

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    Usually there is no restore points at all or is some damaged and the result is much worse. Only what may also help is Last known good what is in Windows 7 also available.
    But hope is very low, it is a personal experience.
     
  5. itman

    itman Registered Member

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  6. Amanda

    Amanda Registered Member

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  7. internet addict

    internet addict Registered Member

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    Two other accounts are properly working, and I am able to log into my account under safe mode.
     
  8. internet addict

    internet addict Registered Member

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    Still unsure where to begin. Is there like a recommended first step I should take to solve this problem? Are there any proven fail-safe methods?
     
  9. zapjb

    zapjb Registered Member

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    You said Avira is the culprit. Suggest in Safe Mode uninstall it.
     
  10. Jonathan B

    Jonathan B Registered Member

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    Dear Internet Addict who is "unsure where to begin".
    Have you not tried my suggested solution to simply roll back to a previous restore point?
    Do you not have System Restore switched on?
    Of course a proven fail-safe method would be to restore the last backup you made of the PC when it was working normally. That would be what I would do if my PC had this problem. The PC I mentioned using the above method to fix was not mine so restoring a good backup was not possible because at that time the PC's owner had no backup.
    JB
     
  11. internet addict

    internet addict Registered Member

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    Can a full system restore be done in safe mode?
     
  12. internet addict

    internet addict Registered Member

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    Someone else said Avira was the culprit in their case. I do not have Avira.
     
  13. Jonathan B

    Jonathan B Registered Member

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    Why not try it and see?
    If you're apprehensive that this might produce an uncertain outcome then do a full system backup first. This would guarantee you'd be no worse off no matter what the system restore did because you could get back to the current system state by simply restoring the backup.
    --
    JB
     
  14. zapjb

    zapjb Registered Member

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    Mea culpa. Are you sorted?
     
  15. internet addict

    internet addict Registered Member

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    I can't do poo with the other two accounts that require the administrator password to my account.
     
  16. itman

    itman Registered Member

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    Yes. And it is the recommended way to do a system restore since some security software can interfere with system restore.
     
  17. internet addict

    internet addict Registered Member

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    Thank you. I'm just trying to play it safe before taking a leap.
     
  18. internet addict

    internet addict Registered Member

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    By golly it worked! :)
     
  19. internet addict

    internet addict Registered Member

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    I can't believe how easily that worked.
     
  20. Jonathan B

    Jonathan B Registered Member

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    Excellent and thanks for reporting back.
    Now make sure you do a full backup so if other problems arise you can easily get back to a good working state.
    --
    JB
     
  21. internet addict

    internet addict Registered Member

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    I'm glad it was an easy fix because I didn't want to get into anything complicated and drawn out.
     
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