Re: Random server connection failures on update

Random server connection failures on update

Hi! Is someone else experiencing this (see subject)? Tried a manual update at 23.55 CEST, and I managed to get the update only after 3 times. On the previous 2, the process stuck when connecting to a server called "sun.uid0.sk". I actually saw a couple of files being donloaded very slowly, but everything seemed to timeout after a while. On the third attempt, NOD managed to DL the remaining file(s), but still very slowly. The same thing happened yesterday, same time, but I thought it was just an unlucky run.

Strangely enough, I was not having any problem during the last days, when someone was complaining for something similar.
Tried all the 3 settings (nod32.com, esetsoftware.com, eset.sk), but it seems I am forwarded to uid0 every time. I'm on ADSL, perfectly working 1.28 kbps, Europe. Any clue or similar experience?

Bye

K

 

yep have the exact same problem....tried twice 2 hrs ago all timed out...tried agian 2 hrs later same problem....and waited like 5 mins and decided to try agian...it worked..but download really slow....took nearly 2 mins just to down all the files for the update...strange...

 

I signed on at 1800 CDT and it took almost 20 mins to finally complete the update, for a 226kb updaate!!! Log post:

Time Module Event User
9/16/2004 18:19:58 PM Kernel The virus signature database has been updated successfully to version 1.871 (20040916).
9/16/2004 18:15:17 PM Update Function: gethostbyname, parameters: , return value: 11001
9/16/2004 18:15:17 PM Update Update attempt failed (Server connection failure.)
9/16/2004 18:15:15 PM Update Error connecting to server www.nod32.com.
9/16/2004 18:14:56 PM Update Error connecting to server u4.eset.com.
9/16/2004 18:14:38 PM Update Error connecting to server u2a.eset.com.
9/16/2004 18:14:20 PM Update Error connecting to server u3.eset.com.
9/16/2004 18:12:59 PM Update Function: gethostbyname, parameters: , return value: 11001
9/16/2004 18:12:59 PM Update Update attempt failed (Server connection failure.)
9/16/2004 18:06:15 PM Update Function: gethostbyname, parameters: , return value: 11004
9/16/2004 18:06:15 PM Update Update attempt failed (Server connection failure.)
9/16/2004 18:06:13 PM Update Error connecting to server www.nod32.com.

way too long for such a small update I think.

 

happening agian right at this moment with aupdate 1.872.....servers always times out

 

Confirm. Becoming annoying...

K

 

Hi all,

this is for all having these problems:

Please set the update Server in NOD32 Control Center->Update->Update->Setup to "<Choose automatilcaly>" (if applicable) and retry.

If there should be any problem with that, please post here your NOD32 System information:

NOD32 Control Center->NOD32 System Tools->Information

Thanks,

jan

 

Thank you for your answer, Jan. After my last post, I still experienced some delays, but there's no pattern in it. I can tell you for sure that sun.uid0.sk is always involved when delays happen. I have now switched to "choose automatically", I'll keep you informed about the result.

Cheers

K

 

Mine was already set to select automatically.

 

UPDATE: After changing the settings to "Choose automatically", no more rejected connections in 3 days, and download speed normal. BTW, it seems I am now forwarded to different servers than uid0, the main culprit of the previous failures.

Problem solved here (it seems ).

Cheers

K

 

I now receive the following error, although after a while it seems to eventually update.

2/11/2004 10:01:13 AM Kernel The virus signature database has been updated successfully to version 1.914 (20041101).
2/11/2004 9:35:06 AM Update Function: gethostbyname, parameters: , return value: 11004
2/11/2004 9:35:05 AM Update Update attempt failed (Server connection failure.)
2/11/2004 9:35:03 AM Update Error connecting to server www.nod32.com.
2/11/2004 9:35:01 AM Update Error connecting to server u3.eset.com.
2/11/2004 9:34:59 AM Update Error connecting to server u2a.eset.com.
2/11/2004 9:34:58 AM Update Error connecting to server u4.eset.com.
2/11/2004 9:31:43 AM Update Function: gethostbyname, parameters: , return value: 11004
2/11/2004 9:31:43 AM Update Update attempt failed (Server connection failure.)

System Info
NOD32 Antivirus System information
Virus signature database version: 1.914 (20041101)
Dated: Monday, 1 November 2004
Virus signature database build: 4957

Information on other scanner support parts
Advanced heuristics module version: 1.010 (20040902)
Advanced heuristics module build: 1061
Internet filter version: 1.002 (2004070
Internet filter build: 1013
Archive support module version: 1.021 (20040917)
Archive support module build version: 1101

Information on installed components
NOD32 For Windows NT/2000/XP/2003 - Base
Version: 2.12.3
NOD32 For Windows NT/2000/XP/2003 - Internet support
Version: 2.12.3
NOD32 for Windows NT/2000/XP/2003 - Standard component
Version: 2.12.3

Operating system information
Platform: Windows XP
Version: 5.1.2600 Service Pack 2
Version of common control components: 5.82.2900
RAM: 512 MB
Processor: AMD Athlon(TM) XP 1800+ (1529 MHz)

 

i'm having the same prob

-and how come i don't have the "choose automatically" option?

using 2.12.3 commercial

 

Hi Ron -- no I didn't

I'm not smart enough to do something like that. I downloaded and installed on Oct 25. I was using a trial version prior to that.

does everyone else have "choose automatically"?

Did I somehow get a limited "collector's edition"

 

Indeed it looks like it, where can I get my copy? ? ?

Can you try uninstalling Nod32

Remove the Eset Folder from C> Program Files

Reinstall a FRESH copy of Nod32

Let us know how you go…

Cheers

 

Hello B.Spears

Now i'm just like everyone else (?)

I downloaded and installed a new copy. I'm keeping my 'limited edition' in safe keeping - and I will make it available on the web at a later date

 

Good to see

You never know being such a rarity, it could be worth a fortune one day

Cheers

 

only if it works.

 

I have tried everything mentioned here and elsewhere in this forum but autoupdate still does not work. I manually set the update to look only at one server. Manual update now seems to work but auto still comes back with 11004 error. Auto update simply does not work

 

Hi Cam, what operating system are you using?

What version of Nod32?

Is the copy you have of Nod32 a Trial version or Commercial?

Cheers

 

Commercial version. Only paid for it about a month ago. Autoupdate hasn't worked. Autoupdate worked ok on trial version. And yes I did do an uninstall of the trial version and a reboot before intstalling the commercial version.
Where it says update succesfull is where I clicked on the manual update.

Time Module Event User
10/11/2004 10:10:44 AM Update Function: gethostbyname, parameters: , return value: 11004
10/11/2004 10:10:44 AM Update Update attempt failed (Server connection failure.)
9/11/2004 21:21:56 PM Kernel The virus signature database has been updated successfully to version 1.919 (20041109).
9/11/2004 21:20:42 PM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 21:20:42 PM Update Update attempt failed (Server connection failure.)
9/11/2004 21:19:59 PM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 21:19:58 PM Update Update attempt failed (Server connection failure.)
9/11/2004 14:54:16 PM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 14:54:16 PM Update Update attempt failed (Server connection failure.)
9/11/2004 14:53:33 PM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 14:53:33 PM Update Update attempt failed (Server connection failure.)
9/11/2004 12:44:31 PM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 12:44:31 PM Update Update attempt failed (Server connection failure.)
9/11/2004 10:49:39 AM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 10:49:39 AM Update Update attempt failed (Server connection failure.)
9/11/2004 10:01:09 AM Kernel The virus signature database has been updated successfully to version 1.918 (2004110.
9/11/2004 9:49:39 AM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 9:49:39 AM Update Update attempt failed (Server connection failure.)
9/11/2004 9:49:22 AM Update Function: gethostbyname, parameters: , return value: 11004
9/11/2004 9:49:21 AM Update Update attempt failed (Server connection failure.)


NOD32 Antivirus System information
Virus signature database version: 1.919 (20041109)
Dated: Tuesday, 9 November 2004
Virus signature database build: 4968

Information on other scanner support parts
Advanced heuristics module version: 1.010 (20040902)
Advanced heuristics module build: 1061
Internet filter version: 1.002 (2004070
Internet filter build: 1013
Archive support module version: 1.021 (20040917)
Archive support module build version: 1101

Information on installed components
NOD32 For Windows NT/2000/XP/2003 - Base
Version: 2.12.3
NOD32 For Windows NT/2000/XP/2003 - Internet support
Version: 2.12.3
NOD32 for Windows NT/2000/XP/2003 - Standard component
Version: 2.12.3

Operating system information
Platform: Windows XP
Version: 5.1.2600 Service Pack 2
Version of common control components: 5.82.2900
RAM: 512 MB
Processor: AMD Athlon(TM) XP 1800+ (1529 MHz)

 

Hi Cam, can you please download a FRESH copy of Nod32 from www.nod32.com, then uninstall Nod32

Remove the Eset Folder from C> Program Files.

Remove any previous versions of Anti-virus software on your system.

Reinstall the FRESH copy Nod32.

Let us know how you go…

Cheers

 

Cam, do you have a firewall blocking Nod32?

Cheers

 

I am using a firewall, but it is not blocking nod32 as I can connect manually and there is nothing showing up in the log for the firewall

 

Did you try uninstalling and reinstalling as advised above?

Can you check your settings for connection, as per post number 32 onwards found here: https://www.wilderssecurity.com/showthread.php?t=37509&page=2

Are you on a Dialup connection?

Cheers