Hitman Pro Support and Discussion Thread

Hi @erikloman and Hi @markloman

Can you check the 1 File and whitelisted the File please. I use the FP function into the Programm to submit the File to you

With best Regards
Mops21

 

Hi @erikloman and Hi @markloman

Can you check the 10 Files and whitelisted the 10 Files please. I use the FP function into the Programm to submit the Files to you

With best Regards
Mops21

 

What a horrible software! It has done more damage than the initial malware/adware i used it to clean with!

Here's what happened: I got infected with adware/malware. Googled how to clean it. Hitman was reccomended. Followed every instruction to the letter.

Result: Hitman deleted EVERYTHING connected to my firefox and chrome browsers: websites, passwords, user accounts, bookmarks, history, etc collected through 10 years. Now i cant even retrieve many of my accounts, dont remember emails, usernames, passwords, etc. Additionally win7 wouldnt start anymore, but thats easy to fix with todays tool.

The most insane thing about this software is the hell you have to go through in order to fix its damage. I followed those instructions too (wasted 2 whole days on this).

Result: It wouldnt let me restore the pups from quarantine, and many of them were DELETED by default, rather than quaranteened. After a lot of hassle i found my way into the command prompt dos thing right after startup and managed to access hitman from there. But then the very misleading button titles 'delete history' and 'quaranteen history' next to each other caused more havoc. Before restoring anything from quaranteen, i wanted to check the delete history to see what it had deleted. Of course this meant - WITH NO WARNING - that i was now actually deleting the entire history of havoc hitman had caused, so now i couldnt even see anything in the quaranteen list, much less retrieve anything.

Hitman claims it made a system restore point, but that cannot be located.

So now im ****** - I'd much rather have the annoying little adware, than loose my entire cyber life. Will i remain ****** forever for trying out the hitman software - or is there still hope to restore something?

 

You haven't made a note of your passwords or done a backup for 10 years and that is all Hitman's fault. Right.....

 

Hi @erikloman and Hi @markloman

Can you check the 6 Files and whitelisted the 6 Files please. I use the FP function into the Programm to submit the Files to you

With best Regards
Mops21

 

Yes. As long as Hitman has deleted it, its their fault. By your logic, we wouldnt need anti-malware software, because its our own fault for not having everything copy ready?

 

What is depicted here? Is it something within windows or hitman?

 

Windows of course: Control panel > System > System protection

 

It is your fault and nobody else's that you have not maintained offline backups and a copy of your passwords for the last ten years.

There is a level of competency required when dealing with complex operating systems infected with malware. You installed and ran Hitman and then stated "What a horrible software!" because you did something without knowing what you were doing. We don't know if it was Hitman or something else you have done and frankly judging from your comments I can guess what happened.

Good luck with resolving it and in future backup your data. This is my final comment.

 

A quick question: will HitmanPro eventually be replaced by Sophos Clean completely? Since they're the same product...

I read this post yesterday about Sophos: https://archive.is/LM5sR

(That Cylance blog post just anonymized Sophos today: https://blog.cylance.com/cylanceprotect-vs-smoke-and-mirrors)

 

Sophos Clean is for business users. HitmanPro for home. Same product (code base).

 

I was just concerned about what would eventually happen, you know, having heard so many acquired companies being forced (or not?) to integrate their product and abandon the original brand / standalone product.... e.g. Prevx, and kind of recently, Sunrise calendar, etc.
There are a few exceptions: Skype for intance

 

Once more HitmanPro reported the Bootkit "Volume Boot Record (Sector 2048\)" (C:$VBR_2048\) while scanning the PC of a family member.

However, on the result screen HMP reports that no harmful software has been found (0 identified objects).

Bug?

 

Just wondering if someone can shed some light on this oddity.

When launching MediaMonkey for the first time after booting the PC HitMan blocks the launch and the tech details say a CallerCheck was blocked. If I close the notice and try to launch MediaMonkey again it launches without issue. Anyone have any idea what a CallerCheck is and why it only is triggered after a reboot of the system?

 

Better to ask here -
HitmanPro.ALERT Support and Discussion Thread

 

I know lot of people who never make a backup. Although I agree that people have their own responsibility, You have to agree that it is good programming practice to ask for a confirmation before a non revocable command like a delete is executed. I don't know whether HMP does not ask for a confirmation.

People are used to Windows asking for a delete confirmation, so when HMP indeed fails to ask for a confirmation, you are a bit harsh in your judgement IMO.

 

@erikloman or @markloman
Does HMP ask for a confirm when performing an (unrevocable) delete?

One day gone by. . .

It is a support thread, so I expect you have the decency to answer this simple question.

 

The beauty of a forum is that others with experience can help. If no one answers the question thrn it will be picked up by developers.

There currently is no "Are you sure" behind the button.

 

White the files are scanned, malware is marked with "delete".
At the top of the window is displayed: "Click next to remove the malicious software"
If the user clicks "Next" files marked with "deleted" are simply deleted.

But the user has the option to mark them with "Quarantine" or "Ignore" before clicking Next.
And in the settings "Create a restore point before removing files" can be selected.

 

The guy made the mistake of going it alone - and cleaning the system all by himself.

The guy (@vilanzen) complaining about HMP didn't know how to use it; no documentation. It resulted in a bad experience.

He didn't know he could change "delete" to "ignore" or "quarantine" in the scan results.

He didn't know "delete history" actually deletes the history - and that it isn't a log of what has been deleted; he didn't know where to find the log.

He didn't know how or where to find the Restore Point; perhaps the creation of the restore point creation failed - I have seen it happen with HMP.

The guy didn't know how to use HMP - it was his very 1st-time use - and this is typically what happens - not just with HMP but with other security softs too - if someone is not familiar with a product.

The guy isn't a security soft geek; it shouldn't take someone to be a security soft geek and prior experience with a soft to use it successfully.

This is not only a problem with HMP, but with a lot of security softs.

It is a problem...

 

Thx for answering @mood @hjlbx

@erikloman and @markloman

Are you planning to follow normal programming practises by asking for a confirmation when executing unrevocable commands?

 

There were some replies already, but I think this one element may need some consideration.
You say this thread is a support thread.
However, the thread was started by yashau, not by Erik or Mark Loman, and the thread title says "discussion", not "support".
That the thread is highly perceived as a support thread, that is probably because Erik and Mark pick up many question if other forum contributors can not provide help. But can you claim that this thread is a support thread, and expect (or demand?) the developers to reply to each and every question? I shouldn't think so.

 

It is an unoffical support thread: available to users "as-is"...

 

HitmanPro is a fast and effective scanner and removal tool, for adware, spyware pup's and malware of any kind.
I use HMP very often on customer machines, and never had a fatal failure.

I like it as it is, and would not be amused, if frequent questions were asked, prior of any taken action.

BTW:
I don't like how a special guy is firing against HMP and HMP.A, every once in a while.