HitmanPro.ALERT Support and Discussion Thread

I was uninstalling stuff until the backup succeeded, which it ended up doing when HMPA was uninstalled (lots of reboots). I then reinstalled HMPA and began turning off the protections one by one until it worked again but only a full uninstall works unfortunately.

I remember seeing a thread over at Sandboxie where somebody said HMPA slows down backups.

FWIW, and just offered as a point of information, I found on my XP Pro SP3 system that HMP Alert appeared to work with a Sandboxie supervised Firefox but prevented the ability to open Malwarebytes' (MBAM) user interface and also significantly slowed down creating image backups. Removing the app restored full functionality.

http://forums.sandboxie.com/phpBB3/viewtopic.php?p=94714

 

Just a thought:
Rather than uninstalling, run msconfig > choose Selective startup > then, on Services tab, check Hide all Microsoft services and uncheck Hitmanpro.Alert service (and/or anything else which might be interfering) OK will prompt a Restart > Restart and check if that helps.
Afterward, run msconfig again and choose Normal startup > OK > Restart.
Probably need to repeat Normal startup step after Image Restore, at a guess.

hth

 

If/when you have an alert with HMP.A you can currently do a scan with HMP from within the same interface to try and remove whatever is causing the issue.
Will you not be able to do this in 2016 with just a HMP.A licence?

 

If you purchase a HMPA license in 2016, you can also fully use HMP. But if you purchase a HMP license in 2016, you cannot use it for HMPA.

 

Thanks, it looked like this was going to work but unfortunately it gave out a different error and even though I tried multiple times it still gave out the earlier ERP error too, I confirm that only a full HMPA uninstall allows the backup to work. I'm using the built in backup tool which I find to be most reliable for system images.

There was a failure in preparing the backup image of one of the volumes in the backup set. (0x807800C5)

 

Thanks very much for explicating, Mark.
However, what you say seems partially inconsistent with what Erik said on November 27:

So, Mark, do you mean that with a HMPA license purchased in 2016 one can fully use the scan and disinfect (HMP) part in HMPA,
or do you even mean that with a HMPA license purchased in 2016 one can both use HMP and HMPA separately, so one can also use HMP separately?
Does that mean that there will be a license for HMPA+HMP (the 2015 license situation) and a different license for only HMP?
That would seem partially inconsistent with what Erik said on November 27.
Could you explain a little more, please?

 

@erikloman @markloman When entering my product key in HitmanPro.Alert I get: "A server error occured." Can you help me with this?
Edit: nevermind, I got my product key accepted by entering it in HitmanPro.

 

In 2016, the HMPA license also includes HMP license.

HMP license does not include HMPA and will therefore be the cheaper license.

All licenses puchased before 2016 will work on both products.

Hope this helps.

 

Thanks very much for clarifying, Erik.

But as I mentioned, it seems partially inconsistent with what you said on November 27, about licenses purchased in 2016 working for individual products only.
But that's OK, as you and Mark clarified, today. Thanks very much, once again.

 

Hi Erik,

Does this mean the hMPA license will be more expensive or as expensive as it is now, or will HMP license be cheaper than it is now, in 2016?

~ Removed Off Topic Remarks ~

 

There is one reply to that post, says:

It might be more helpful to know what OS is involved there, plus info on other (live protection) programs running.
E.g., I found hmp.a apparently blocking IE, but on further testing (uninstalling Avast) found Avast at fault. It was actually neither one nor the other, but the combination producing some kind of conflict.
I'm not at all familiar with Sandboxie. Can you turn it off temporarily? Avast Sandbox mode is off by default, so you enable it only when needed.
Don't know anything about Eset Smart Security either. Did you try uninstalling that first, before uninstalling hmp.a?
A few pages back I notice this post HitmanPro.ALERT Support and Discussion Thread

FWIW: You could try searching for each of the error codes, 0x8078011e and 0x807800C5, over at http://answers.microsoft.com/en-us/windows
Sometimes answers are helpful, sometimes not so much. Or, post your own question there - everybody's setup is different.

My OS is the same as yours. I haven't tried the built-in image backup. Might now tho, just to see.
Never had any problems using Macrium Reflect (free) and external HDD for backup and restore.
There is a free version from Seagate too, depending on make of system HDD.

 

No problem at all. Took about 15 minutes - mildy faster than Macrium, iirc.

I wonder if Eset, or some other program, isn't as much the issue as hmp.a.
I know selective startup couldn't disable avast, so uninstall was the only way to test in that case.

 

Just a quick question, I have HMPA purchased and installed and working well. I am just wondering how I am to know that the keyboard encryption is working? I have no alerts or notifications that come up and tell me. Should there be any?
Thanks

 

To show keyboard encryption, open the HMPA user interface, Safety notification, Colored window border, check Show colored window border around protected applications, and also check Show live Keystroke Encryption in colored window border.
Now you'll see live keystroke encryption with applications such as browsers etc.

 

When typing in a browser only, there should be an orange keystroke encryption indicator at the bottom right of your screen, unless you are using Webroot SecureAnywhere (Identity Shield on), or e.g. Zemana AntiLogger ...

 

Thank you very much, this is now working. I would never have found this without your help, and I had looked.

 

Thanks, this is working now.

 

@erikloman
@markloman

HMP.A no longer automatically protects Windows WordPad; user must manually invoke protections ?

Which template to use with WordPad - Office ?

 

Which HMPA build is it that you use?
3.1.0.340, .343, or .344?

On which ground do you conclude that Windows WordPad is no longer automatically protected?
When you open the HMPA user interface, do you find Windows WordPad in Exploit mitigations, Applications?
And when you choose Windows WordPad, are all mitigations ticked?

With Windows Vista x86 and Windows 7 x64 and HMPA 3.1.0.340 Windows WordPad seems protected all right.

 

W7-x64 with HitmanPro 3.7.12 build 253 and HitmanPro.alert 3.1.0 build 344:
HitmanPro.alert b344 automatically protects Windows WordPad using profile 'Office';

 

Not functioning with build 344 on W8.1 64-bit; WordPad is NOT automatically added to protected applications.

 

Windows WordPad Application 10 (wordpad.exe) is automatically added on my Windows 10 machines and shows a protected fly-out when opened.

 

Not working on W8.1 64-bit; must add manually to protected apps.

Same applies to NitroPDF Reader; added to protected apps, but HMP.A keeps asking to restart to enforce protections + no toast nor green border.

Clean install OS, uninstall all other softs, etc - nothing fixes above issues.

 

Just out of curiosity, I checked on protection for LibreOffice and Adobe Acrobat.
According to hmp.a UI, Exploit Mitigation applies to both. There's no fly out notification, and I saw blue border only very briefly on Adobe - none such on LibreOffice apps.