HitmanPro.ALERT Support and Discussion Thread

I had the same problem with chrome not loading with wsa and hmpa.Never did get it work?I tried everything,allowing hmpa inside of wsa but didnt work?Only setting chrome to allow inside wsa worked but i wasnt going to go with that setting.
https://www.wilderssecurity.com/threads/hitmanpro-alert-support-and-discussion-thread.324841/page-151

 

Thanks brihy1 ... so I am not alone. And the issue remains.

Edit: Please ignore my point 2. The flyout indeed does occur on boot; my Chrome seems to load on boot.

 

I'm not running Chrome so can't say for sure, but have you checked the other sections of WSA? Applications can be blocked/monitored in the PC Security section, and also the Active Processes list in Utilities/System Control/Start. Every time I update HMPA I go through these sections plus the Identity Protection section to make sure WSA is not interfering with it.

 

Yes I have, Victek. hmpalert.exe (2 instances) are 'Allowed' in Active Processes list in Utilities/System Control/Start, and I am unable to add hmpalert.exe in the PC Security block/allow section.

 

I just installed Chrome and can open and close it without problems. All mitigations are enabled for Chrome in HMPA 171 RC. Chrome is protected in WSA Identity Protection and allowed in the Active Processes list.

 

And in Identity Protection/Application Protection is Chrome.exe set to 'Allow' or 'Protect'? I have to set all instance of chrome.exe to 'Allow' before Chrome will open. I would prefer this to not be the case. Is yours set to 'Protect'? If so, there must be some other software interfering with Chrome on my system.

I have MBAE Free (uninstalling this before made no difference), MBAM Premium, CryptoPrevent, Spywareblaster, VoodooShield, WinPatrol, WinPrivacy Explorer ...

 

Yes, Chrome is set to "protect" in Identity Protection. I also run MBAM Premium (real time enabled) and use CryptoPrevent (default protection level). I wouldn't think WinPatrol or Sypwareblaster would interfere, but don't know about the others.

 

This problem with chrome not connecting with hmpa & wsa happened on both my hp 64 laptops so its not just 1 of my computers.

 

Did you try turning off VoodooShield?

 

I dont have voodooshield

 

Ah, my mistake; I was looking at Paulderdash's list of security apps.

 

Beta for half a year now, still many reported problems . . . may be to over ambitious on features in first release?

Loman brothers are long enough in IT to recognise an IT-project with structural problems: they are 90% ready during 90% of the time.

My advise: take a look at the ten principle's of Google before you go into the next team meeting, drop problematic features.

 

Personally I think what is needed is to narrow the list of apps that HMPA is officially compatible with. I think Erik is working too hard trying to make HMPA compatible with overly complicated and dubious configurations of security applications. The recent HMPA release candidates have worked perfectly for me.

 

Will try that, and turning off other apps.

There is some problem in WSA though. In Identity Protection/Application Protection, I have to add and 'Allow' either, or both c:\users\paul\appdata\local\google\chrome\application\chrome.exe /
c:\portableapps.com\portableapps\googlechromeportable\app\chrome-bin\chrome.exe in order for either the normal or portable Chrome to work. But it adds the corresponding entry as an e:\ ... entry in either case. I really cannot explain this, but it is a WSA issue.

 

+1

In a clean system (8.1) it works like a charm and for the masses is enough to ensure compatibility with the most popular antivirus...

 

+1 here as well, even if I haven't followed the thread since it's start. HitmanPro.Alert 3.0.30.172 running just fine but I have no possible security software compatibility in view; other than that I do have an issue with xmplay.exe, an audio player (Control-Flow Integrity, ROP attack) and disabling that mitigation for the player resolves the issue.

I believe there is already far enough work to deal with non-security programs that could possibly serve a false-positive.

 

I think that two similar products should not be installed on the same system as well as 2 AVs and so on...

 

Ive been running emsisoft along with hmpa since uninstalling wsa and have had no problems with the 2 running together.

 

I think so as well. Of course similar products may have their own specificity hence the wish of some to use them all but working on the same ground compatibility issues are more likely to arise. I think choosing is an option, a valid one sometimes. HitmanPro.Alert is a powerful tool, able to handle many intrusions. Make it HMP.Alert and one anti-virus as far as security monitoring is concerned, plus extras which can absolutely not interfere with either and the system will breath. But that's only an opinion, I could be mistaking in that, in certain circumstances, with particular threats, adding two similar security applications could be more beneficial than cumbersome : I just don't know for sure and, in doubt, rely on good sense.

 

I had something strange with both of my systems this morning with HMP.A using around 30% CPU continuously. In this time the Tray icon was unresponsive but the fly-out still showed when I opened Firefox. Task Manager showed it was HMP.A that was the culprit.

Restarting both machines solved the problem but it was quite odd that both of my machines were affected at the same time, especially when I haven't seen this on either machine before.

@erikloman , is there a log I can find that will help diagnose this?

Thanks

 

On the latest Windows 10 TP build 10041 with HitmanPro.Alert build 172 the latest stable Google Chrome version 41.0.2272.101 crashes. The problem goes away when I disable the Load Library or the Enforce DEP migration. What is the safest one to disable?

 

Same as you Krusty: around 40% cpu continuously (W7 64 bits/build 172/Norton Security 2105). Using latest Processexplorer.

 

Careful if you tend to re-install for any reason....I received this e-mail..

HitmanPro is not compatible with frequent reinstalls.
Please confirm that you want me to do this one-time complete reset of your key.
Best regards,
Lisa
HitmanPro Support
Want to see HitmanPro.Alert 3.0 in action? Watch this video: https://www.youtube.com/watch?v=XrSP-CMjuFk

 

No need to cross post. Most Wilders members know that they should contact me to resolve reinstall issues as you guys are not the average computer users.