Webroot SecureAnywhere Discussion & Update Thread

Hello everyone I did some testing and 1.0.0.32 is the Correct version number for the Web Filter and the pictures below are correct for the latest Release v8.0.4.84 Complete version! The other Channel I was using the Web Filter is 1.1.0.50 so something to look forward to!

Thanks,

Daniel

 

Great to hear if you have any questions feel free to ask!

Cheers,

Daniel

 

And this is the only difference with the Beta v8.0.4.84 and in Firefox only!

Daniel

 

I agree. Webroot Filtering Extension / Web Shield is currently not optimal. Suites such as Emsisoft's natively blocks malicious sites without extensions. Everything can be setup in the user interface of their application. IE 11 warns, as you say, that Webroot Filtering Extension slows down browser. Unacceptable.

First of all, the non functional/broken Web Shield must be fixed for IE 11. Then the extension must be optimized enough for IE not to warn the user. Perhaps in 2015 edition of WSA native support for blocking malicious sites could be introduced again.

 

I agree and it's best to make these type of requests here and I will Kudo it and I'm sure more users will also! https://community.webroot.com/t5/Ideas-Exchange/idb-p/Ideas

Thanks,

Daniel

 

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Thank you for all the info you supplied. It was very helpful.

 

You're very Welcome!

Cheers,

Daniel

 

As a long time Emsisoft user I was disappointed to find that neither OA's Web Shield (a known issue) nor EAM's site blocking worked when employed with Sandboxie and Firefox on my XP system. This is the reason i switched to Webroot which has worked flawlessly in this regard in my own testing. (I have not re-tested in about six or seven months and don't have any plans to do so.)

 

I'm just updating my whole security setup at the moment, and I've installed a good few new programs in the last couple of days.

This is what I'm running right now:
https://www.wilderssecurity.com/thre...etup-these-days.111264/page-1402#post-2383069

This is my up to the minute setup. No conflicts, everything working great, except for one or two things.

1: Just stopped using FireFox 25 as the last day or two I have been getting hangs that totally crash the system forcing hard shutdowns - not good. It has happened randomly once or twice, but consistently when creating new bookmarks, but only via the 'double clicking on the star icon' method. Manually creating them in the Bookmark Manager works fine.

2: Programs have not been installing properly, giving a '<THIS PROGRAM> has stopped working' message box, with the usual culprit being an APPCRASH. Also, a lot of programs, but not all, when they are closed are giving that exact same message. I could not even install Zemana Antilogger free, it was a total mess up, involving reboots and still no program installed.


Ok, No.1 first:

Pale Moon, which I just this minute installed to remedy problem No.1, consistently gave this error (problem No.2) when shut down. I installed it properly and migrated my profile and bookmarks from FF, and it is working like a champ, except for this problem when exiting. I am assuming that the hanging crashes I got with FF have gone for the moment, until I know better. I updated to FF 26 and the problem did seem to be solved there, but I had had enough and planned to install PM anyway. So, I only mention this in case it is related. Let us forget about problem No.1 now.

And this is where it gets interesting and why I am posting this here:

When I turned off the Realtime Shield module in WSA, the program (Pale Moon) no longer crashed on exit. Solving problem No.2

Mmmm..

I also had problems installing EAM 9 recently and doing this also seemed to solve the problem, but I had not put 2 and 2 together till now.

So, the acid test. Can I install Zemana Antilogger Free (I already have paid on my system)?

Yes, no error message windows, and the program perfectly installed in minutes and up and running.


So, it would seem that having the Realtime Shield set to ON in WSA is causing MAJOR problems on my system. It is not a compatibility issue, everything is playing nice with everything else. I have checked it all in theory (the readme files etc.) and in practice there are no problems at all. Apart from when Realtime Shield is on, it is making not just installers crash on exit, but also some other programs too.

This is not usually a problem, the programs seem to work fine otherwise, even installing perfectly, except for Zemana Free which would not install at all. Obviously something is wrong, and I don't have a clue what it is.

Btw, reboots seem to cure this problem for the most part, until something new is introduced and tried to be installed. Also, it is possible to get rid of the crash on exit problem by turning Realtime Shield off and then on again after running the program again. Then it doesn't crash. It is like some kind of learning behaviour on the part of WSA is getting something wrong in its execution.

I'd really like to get this working, as otherwise things seem to work perfectly and it is very very light on my system. It would be a shame to have to keep it switched off, but I am worried that there might be another underlying problem as well, so I'd like to find out what it is.

I am hoping maybe there is a quick fix for this, or perhaps you can point me in the direction of where I might be able to get some help.

Edit:
I have the Webroot extension installed in the browser FF and everything set to ON in WSA.
But the Webroot extension has not been transferred to Pale Moon for some reason. Is there a way to install it manually?

 

Well first Pale Moon is not officially supported only IE, Firefox, Chrome & Safari that being said some have installed the Extensions I'm not sure about Pale Moon but I know the Chromeiuim based Opera has been done and Member @pegas has done it. Now looking at all the Security Software you are running half of it is not necessary as in Zemana Antilogger see the Picture below and WSA's Identity Shield is very much more stronger IMO.

This list come-on you seem to have Wilders Security Fever also a Computer is made to work on or play games not to run allot of Security Products and hogging all the resources! The first thing you need to do is understand what WSA does and can do that the others can't here are some Video's if you have the time Watch them Learn how WSA protects you in the first place! 1. https://www.brighttalk.com/webcast/8241/106479 2. Grayson Milbourne Director, Security Intelligence Webroot. https://www.youtube.com/watch?v=vjg6Sh862cA 3. https://www.brighttalk.com/webcast/8241/95617 and you will learn allot and hear from the Experts themselves!

HTH,

TH



And look what is WSA doing all that and it's not your PC that does all the processing as it all done it the Cloud!

 

Yeah, I got the fever alright!

Seriously, I'm just taking a couple of days out of my busy schedule where I _work_ on my computer.
My real workstations have NO security at all. Nothing!

I'm experimenting with stuff that's all. Is that ok? I'm doing this because a few friends and family are wanting their systems updating after getting new computers after winxp being killed off. I am TESTING the software for compatibility before I get them to BUY what I advise. I would have thought that someone of your stature on this very forum would understand that. You make it sound as if you think I am on the up phase of Bi Polar disorder. This is how I work, and it works for me.

I am perfectly calm, rational and well advised as to what the big picture is with security software. I am not an expert, but I know more than the next man, on average, even others that work with computers in other fields. I advise THEM. And they advise me on other stuff.

I'm sorry, but the tone of your post came off as a little patronising, as if I am something of a buffoon to even attempt to have all this software on one machine. Either this software is compatible as it is claimed or it is not! And so far it is. Except for WSA which is causing these annoying little program crashes on exit. It is quite simple. I won't be palmed off by you saying it is because I have TOO much software. I am aware it is overkill, I have mentioned this else where.

This is my rationale: I am testing this on this particular system because I aim to keep what works when I finish. And then having a better picture of things, installing what I think will work on other people's machines.

I'm not going to mess about too much more. In fact, I was going to rip most of this out and just keep WSA. I know I don't really need the other stuff. I am testing claimed compatibility that's all. I was running without any AV or even AM for a good while, and that worked fine too!

I do understand what WSA does. Very well. I have spent a long time studying it and reading your forum. I particularly like the dirty dishes around the house and in the garage metaphor. Paints a picture.

As for 'hogging resources', do you mean, draining cpu cycles for no good reason, or do you mean 'some programs are making system calls and can't be shared by other programs', or variations of the latter?

If it is the first, then I would say my computer is fast enough to run all this - There is NO resource drainage - everything is working almost as fast as if I had NO security software on at all. If it is the latter, then please elucidate, as I only gave this as a case in point.

But it still doesn't answer my question. This was happening with WSA before I installed both of the Zemana Anti-keyloggers. And also before I installed EAM 9, which I ran as V8 before anyway with no problems.

You say that I should go away and watch those videos. Thanks, I will. But if you don't mind, just now I am doing a bit of my own research. And this has thrown up a very curious problem that I won't stop until I get to the bottom of. That is how one learns is it not?

What would you have me do?

Ok.

I'll take off both Zemana Antiloggers.
I will completely uninstall EAM.


Shall I do that and reboot and see if the same problem persists?

Maybe I should take off CIS as well. That might narrow it down too.
What about EMET? WinPatrol?

Can you see where I am going with this?

This problem reared its head straight after installing WSA. It took me a while to figure it out in the confusion, but I got there in the end.

So logic would dictate, that I revert my machine to the exact same state just before I installed WSA, and then, re-installing WSA and seeing if the problem happens again. It would be fair to deduce, if it did, that there is an incompatibility somewhere with one of my other security programs or even my system, would it not?

Please don't be vague. Shall I take this elsewhere and open a support ticket or something? Or can you maybe make a couple of suggestions of stuff I could try such as removing certain programs that you deem as not needed?

I'm happy to try whatever you suggest.

Let me clarify that for you. My system was working perfectly well before I installed WSA (I did have PrevX still on there actually, but that disappeared after installing WSA). Then I started getting crashes when installing programs and exiting other ones. I turn off the Realtime shield in WSA and the problem goes away.

Are you still telling me the problem is with my OTHER software (all of which is compatible) and NOT with WSA?

Really, I am being very good natured and amicable about this. Please don't mistake my tone as being anything other than light-hearted. I'm here to learn. Yes, I bought your software and expect a bit of feedback, but this is FUN to me. I hope you can understand that.

As for the problem, I would say, that it could very well be some kind of incompatibility with Defense+ say. I have some pretty hacked together rules in there. Most gleaned from the good folks of Wilders of course. I'm quite prepared to totally uninstall CIS to find out. I'm not being glib or flippant. I was going to update it anyway.

Seriously, do you have anything constructive to add that I might try? I seriously love your software and have nothing but respect for the great minds that developed it. Can I get a bit of help please?


Edit:
As for Pale Moon and the extension not installing - No problem. I'm just trying to learn what works with what, and then I'll go with that. I will give WSA the benefit of the doubt that it had nothing to do with it crashing FF, because I honestly don't know if it did or not.

 

This is the kind of problem I am talking about:



When I turn off the Realtime Shield, this problem does not occur at all. Surely that must give you some kind of clue. It is exactly the same kind of error message every time, except replace 'KnobMan.exe' with name of the particular program.

I know these things are never straightforward, but it points more to some kind of problem that WSA is having with my system, than incompatibility with other software. But I understand it could be a rule I have in Defense+ say, causing that problem in the first place. I don't know.


This is an incompatibility problem:



This doesn't crash the system, and it allows me to exit the program gracefully.


I am going to re-install WSA and see if that might solve the problem. If that does not work I will try uninstalling CIS. I really would appreciate some feedback from you though, even if it is to say to open an official support ticket with your company.

Would you advise me to install WSA from my real physical Administrator account, or can I do it from my SUA, and Run As Administrator?


Edit:
I found the support module on the interface for customer support and the forum. But hopefully we can sort it out here. It's kinda interesting...

 

okay i have gripe with webroot.... this has been happening a lot. i got a call today from someone who thought they were infected because of a couple weird issues. anyway i asked them to open webroot to check the log for me on the phone to see if it found anything and they said no but happened to ask me "i thought the screen was supposed to be green?" i said yes the interface is supposed to be green. then we went through trying to figure out the issue. they were EXPIRED!!! they said they saw no notifications telling them this. and i can attest to this myself because it happened to me on a couple systems i do not check every day (one is my wife's the other is a laptop i use every day) i saw nothing no pop ups or anything saying you have x days left renew now.

maybe these installs had something wrong but if not webroot NEEDS better expiration notifications!! i started selling webroot just over a year ago locally (i dont sell online) and of late i have seen this issue way to many times recently with expired subscriptions. a number of people have been calling telling me they had no idea until they actually checked the gui that they had expired.

i DO NOT want something that nags every hour but imo at least one time when the computer starts up for days say 30-15, then say maybe every time it comes back from sleep and when it turns on for 14-7, and then maybe every so often a pop up for the remaining week till the end imo would be my ideal schedule.

 

I can confirm that disabling webshield does not make a difference in IE, the website blocking seems totally reliant on the browser extensions.


Webshield enabled, Extensions enabled: Site blocked
Webshield enabled, Extensions disabled: Site not blocked
Webshield disabled, Extensions enabled: Site blocked
Webshield disabled, Extensions disabled: Site not blocked

Windows 7 32 bit, with Internet Explorer 11, WSA 8.0.4.84, extension version is 1.0.0.32.

Btw, when IE is protected by Defensewall, site blocking does not work at all. Extensions confirmed enabled during Untrusted session. I'll open a thread on the Webroot forums to mention it.

 

A little update:

I uninstalled WSA - I had to go into admin account to do this, I couldn't do it from my SUA.

I reinstalled WSA in the admin account and logged out.

Booted back to my SUA.

Uninstalled zemana antilogger free.

Got this error message again:



It crashed trying to uninstall, but did uninstall all the same.

I then tried to reinstall zemana again. Same error. It crashed on exit.

I turned off CIS completely - still same problem.

However, when I turn off the Realtime Shield in WSA it installs perfectly.

Also I noticed there is no extension now in FireFox-26 and it does not ask to install the extension when I start FF again, even after reboot. I will worry about this one later.

 

A BIG UPDATE:

Ok, when you got the fever, you got the fever!

So..

Something is nagging at me about CIS. I don't know why. The problem obviously is with WSA, but what is causing it to behave in this way. Or from another angle, what happens when we turn off Realtime Shield that causes another program to stop behaving badly? I do understand the complexities involved and rely on intuition to help find the solution.

Right. I'm going to uninstall CIS completely. I back up my config file. And update. What a palaver. 4 reboots later because it won't upgrade - you have to uninstall and do a fresh new install, and one corrupt download, which told me at the end. I download another and check its md5 in HashCalc. Phew. I'm ready for anything now.

2 hours later, I have a nice new install of CIS 7. I do a basic setup, disabling AV and Auto Sandboxing, but enabling the Firewall and HIPS.

I restart for about the 10th time.

It does however take a very long time to boot, some odd behaviour with windows locking up. I have to reboot again!

Starts up, disk is whizzing, CPU flatlined. This goes on for five or ten minutes. I let it have its way and give it time to settle down.

MBAM has gone AWOL, which is just as well, because it had recently started to behave a bit odd.
No problems with EAM 9. It just sits quietly in the corner, not saying a word. All modules off.
Zemana Antilogger (paid) is there, and also being very quiet and unobtrusive. I disable it.

Remember that Zemana Antilogger Free is not on here anymore. This will be the acid test to see if this problem with WSA is resolved, or even if indeed, it was a problem with WSA in the first place.

WSA has thoughtfully kept my config from last time even though I fully uninstalled it. Nice touch! So with everything on, full guns blazing and Realtime Shield engaged - I double click the Zemana installer....

No hesitation, no pop up windows, just a straightforward install. SUCCESS! PROBLEM SOLVED!

When you got the fever, you got the fever!



So, it would seem that my instincts were right. It was CIS after all that was causing the problems. Or probably the way I configured it. It has pretty much worked flawlessly, but there was the odd bit of strange behaviour, here and there. I spent weeks and weeks poring over posts at Wilders, taking bits of code and rules from around the place. But its time had come. CIS 5 had to go! CIS 7 is where it's at now.

Everything is working perfectly, and it's back to normal again.

So, dearest Webroot fellas, should someone call you up and say they are getting some odd behaviour with program crashes, you can ask them if they are using CIS, and if so, if it is V5.

The dishes are all back in the kitchen, in the cupboards, where they belong, washed and dried, until the next partay!

It's been fun.

 

Spent the day testing. Installed some new stuff. Everything working really well.

Just one question, the extension for Webroot is missing in FireFox. When I reinstalled the program and started FireFox again, it didn't ask to install it, as it had the first time I put the program on.

I've checked the extensions in FF and it's not there. So it's not a case of just re-enabling it.

Is there a way to manually reinstall the extension? How do I go about doing this?


Thanks.

 

Once again, this browser extension system Webroot is using sucks. Too many computers run without the most important protection layer because Webroot can't install it properly.

There's a way. This is a solution posted at Webroot's official support forum.

https://community.webroot.com/t5/We...-toolbar-compatible-with-Firefox-9/m-p/140#M3

 

Hi shadek the Toolbar fix is for the Password manager but for the Web Shield extension try a clean reinstall of WSA as I posted here https://www.wilderssecurity.com/thre...sion-update-thread.364655/page-4#post-2382995

Thanks,

TH

 

Thanks for providing an accurate solution!

 

Good Morning! Just a Couple of Questions! Firstly, yesterday I noticed that there was a padlock icon superimposed over WSA...and it seemed to indicate it was related to Identity Shield protecting my foreground window. So this morning noticed that the lock icon was no longer present. Anyone aware of what is happening with WSA in this instance? Sincerely...Securon

 

I believe it is there when you open a program listed under application protection. Mainly web browsers.

 

Was the browser window in the foreground? The padlock disappears when you open another window and reappears when the browser window goes back to foreground.

 

This is normal and the Padlock is only on when the Browser is open and in the foreground http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6a_ManagingID.htm for a test open your Browser fully and you should see the yellow padlock now click in a clear area on the taskbar and it will disappear then click back anywhere in the open Browser window and the padlock will reappear http://www.webroot.com/En_US/Secure...6_IDProtection/CH6c_ManagingProtectedApps.htm also it's been that way since the first WSA came out in 2012!

HTH,

TH

 

Good Afternoon! Triple...FleischmannTV...and Charyb...thanks for your feedback...I'm wondering if it was updating itself with the new version of Firefox...because WSA...has Firefox in it's Allow field in Application Protection. Sincerely...Securon