The unofficial Shadow Defender Support Thread.

MBAM's quick scan may not pick up malware inside of track0, but I believe it would if you performed a deep scan. Yes, reinstalling Windows would get rid of just about any malware - as long as you performed a full-disk format before installing Windows! Do you have reason to suspect that your system is infected? If not, just use SD 519, keep your C-drive in shadow mode ...and chill-out.

Wendi

 

Hi Camelia, I'll drop them a line

 

Thanks for that Wendi. No I don't have any reason to think that my computer is infected. I have never heard of track0 and was just curious if there was some kind of special scan for it. I have an HP so the way I reinstall is I restart and tap F11 and it reinstalls for me. I don't know if that's a good thing but it sure is convenient. I am pretty careful though and I enable SD almost every time that I start my computer. Thanks for your reply.

 

Hmm... I was unaware of this, thanks. Well that gives me some cause to consider upgrading now. But v1.1.0.325 has just been so solid for me. I've never experienced any of the problems I see mentioned in here... freezing... no problems period, ever. So that makes me reluctant to upgrade. I'm a big believer in the "if it aint broke" philosophy. And also, regarding computing, "if it aint vulnerable". If those 2 statements hold true I'm in no hurry to go upgrading things just because it's "the newest thing". But those are marked improvements you've mentioned that give me a tangible reason to consider it.

 

There have been other noteworthy improvements along the way from 325 to 519, so why not give 519 a spin? You can always go back if you experience problems.

TS

 

Hello
There is a problem in the new release SD1.4.0.519
When choosing a Hibernate Everything goes (Due to the normal position) non SD
I hope repair the problem
I want when I put reboot due to the normal position
Not when he chose (sleep. Shut down the system .Hibernate ) only when he chose reboot Systme
Older versions have been better if it did not repair the problem
Back to the version 1.3.0.457
Type system: Windows 8
I lost my files, because this error is
I wish you success.
Greetings to you

 

ASA2002,

Did you send in a bug-report? - if not, send complete details to support@shadowdefender.com

TS

 

If I understand correctly, you are saying that you lose the shadow mode when recovering from sleep and hibernation... I'm also with Win 8 and I can confirm it is happening in hibernation, although in sleep mode the system comes back as expected in shadow mode.

Not a big deal for me as I never put my computer in hibernation. Another small noteworthy thing is happening with this version, when rebooting out of shadow mode, the battery meter in the tray comes out blacked out, with a further reboot the battery symbol is normal...

Well they are not big problems, but I'm left with this feeling of uncertainty, wondering if there are some real issues that haven't surfaced yet... Time will tell, I can always switch back to .457 if necessary. I hope Tony is following this thread.

 

Osaban
I'll email Tony and let him know about the bugs

update: sent, with link to this page.

Patrick

 

Same here on Windows 8.1.1, Fast Boot disabled. It seems that resuming from hibernation is equivalent to a reboot.

 

Yes, my brother
But I want it like it was important
Only when choosing a system restart
Become the best
All the versions the same as what I told you only the latest version
I really did not know the existence of the thing
And I've put the work of hibernation
On the second day
I've run the machine and came back like it was without a Shadow

Thank you for your reply to me, my brother
I have tried more than once to install the new version in the device the same mistake
And the release to him works well (old)
Anyway
Thank you very much and also thanks to brother sdmod. To participate
Mail put support for the programmer
My best luck to all of you

 

I'm running SD 519 on Win7 (SP1) x64 and while I'm at home I can't test the persistence of shadow mode coming out of Hibernation, but it is working properly coming out of Sleep.

Wendi

 

ASA2002 welcome to Wilders! I appreciate your kindness, but I haven't done anything really. Actually you brought up the issue and therefore good on you for finding the bug (if any). Sdmod has already contacted Tony, and I have also sent an e-mail to support. Let's wait and see...

 

Hi,

i use Comode Internetsecurity, did anybody knows which folder i must add to the exlusion list to avoid updates again and again ?
the comodo folder under programdata and program doesn't work for me

 

Hi BruzZzler,

While I do not use ComodoIS, I can't help but wonder why you want to bother with exclusions for your AV? Just let it update whenever it wants to (in and out of shadow mode). I don't see why that's a problem.

Wendi

 

Yes, I agree Wendi
I don't use exclusions at all.
If it was a crucial update I'd just go out of Shadow mode, re-boot and allow the update.
I tend to manually update my AV definitions, when I feel like it, outside Shadow Mode.
I don't like any program automatically updating itself.

I've always just used right click in Windows Explorer on file or folders when in Shadow Mode to 'Commit Now' if I want to save a downloaded program or files after checking with Anti-Virus and testing.

Shadow Defender is a fantastic program I love it more each day.

 

Hi Patrick, I share your love of SD, it is a vital part of my PC security (and software testing). A day doesn't go by that I don't use it extensively.

Regards,
Wendi

 

Hi Wendi,

I agree. Just to reinforce the point, it has been my experience with some AVs that, even if the correct file system exclusions are made, definition updates don't stick on reboot anyway. The worst case of this I saw involved having to reinstall the AV before any further updates were possible. Using your method, this kind of thing never happens.

One thing this taught me is that file system exclusions are really intended for preservation of user data, not program data. With programs, file system changes may be accompanied by registry changes. Simply making file system exclusions may not be enough to ensure proper program function. In my case, I keep all my user data on a separate (non-shadowed) data partition, so I don't use file system exclusions.

Regards
pegr

 

I noticed when Shadow Defender is running, even if nothing is in Shadow Mode and it's merely in my automatic startup, that my "Power Options" won't work. Namely, my monitor won't turn off after 15 minutes of inactivity as it's set up to do. If I remove SD from auto startup it remedies the problem.

I've tried adding some things to the exclusion list, like powercfg from System32 (both of them), but to no avail. Does anyone know how/if I can remedy this problem to allow the monitor to turn off while keeping SD running?

This is the only problem I've ever had with it.

 

Report that to Tony (if you haven't done so already). Fwiw, I don't have that problem, my screen does turn off at the prescribed time. But unlike your configuration, my laptop is running W7 x64 and I only run SD (build 519) on-demand.

TS

 

I'm betting the on demand thing is the difference maker and not the OS... or maybe the upgraded version addresses it. Because if I uncheck SD from my autostart I don't have the problem. But okay, I'll report it to him.

And just to be clear, you are talking about the same thing I am, right? That you use your "Power Options" to have your monitor turn off after an allotted time, as opposed to using a screensaver like is in your Display options?

 

Display Off via Power Option Setting is correct (I don't use any screen saver).

TS

 

Hello,

I am on Windows 8.1.1 Pro 64 bit (Fast Boot also disabled). Am I correct from reading some of the above posts that the issues quoted above only affects hibernate and there is no issue with sleep? I do use sleep quite often. I ask because I have not used SD for a bit and was getting ready to install it again but if sleep is an issue at the moment, there would really be no need for me to install SD until the issue is resolved. If I am reading the above posts correctly, the issue is only with hibernate and sleep has no issues...

 

I haven´t noticed any problem with sleep in either Windows 7 or 8.1. I also use sleep quite often.

 

Kent, I can confirm Wendi's statement, which you quoted (I also run Windows 7). But that's not to say that it works properly with Windows 8.1.1. Why not allow your PC to go to sleep while in shadow mode and see if your system remains shadowed when it wakes up? I don't see where there's any risk in trying that.

Cruise