The unofficial Shadow Defender Support Thread.

I thought 360 doesn't like SD installed? How did you get them to co-exist?

 

Has anyone recently experienced an issue with SD indicating that it is not in Shadow Mode when it actually is? I'm currently in Shadow Mode, and the desktop tip is not showing on the desktop even though I have the option checked for it to show when operating in Shadow Mode. The tray icon is also orange instead of blue like it should be when operating in Shadow Mode. The only way I know i'm operating in Shadow Mode is by going to Mode Setting, and looking at the status.

I think WSA is the culprit because WSA has blocked the functionality of SD several times in the past. WSA would not allow SD's GUI to launch about 3 months ago, and I opened a support ticket on it. I currently have a support ticket for this with Webroot right now. I'm just wondering if anyone else is running them together, and if they are experiencing any conflicts as well.

 

Qihoo 360 on install suggests to remove SD but that too is totally FALSE.

There's no conflicts whatsoever and they both have been running together on my Windows 8 for many months perfectly and that's just the way it is. I dunno why 360 even recommends it because they have no issues at all together. I long since now just dismissed it with no problems, none at all. Maybe it had to do with Windows 7 or something but with 8 it's just set and forget. You have to remember that SD is always been completely compatible with most if not all other security software's a long time now.

Easter

 

That's strange
May I ask where I can find the programs in your siggy?

 

Here : https://www.wilderssecurity.com/showthread.php?t=348585

Best regards,

Mohamed

 

Thanks Aladdin for pointing out to our member the 360 Qihoo page.

As previously mentioned by me and confirmed by others in that same Topic, 360 throws up a suggestion to SD but there really are no conflicts run together. My guess back then when it first was installed was perhaps the caution message had to do with 360's sandbox maybe risking a conflict.

Even now since they just recently added and activated the sandbox on the English version i updated to, SD plus 360 shows no hints of any issue running together on windows 8 x64 standard version. Automatic control is normal as always.

Regards Easter

 

Hi CE,

It's not WSA as SD & WSA are running well (together) here. Last week I informed WSA that SD was listed as untrusted in my WSA log and that they should recognize it as trusted. SD is now a white-listed app in WSA as posted in the Prevx forum!

It wouldn't surprise me to learn that AG is the culprit. Have you tried disabling AG?

Cruise

 

You think all top rated security vendors would know by now of various SAFE programs like SD and be a no-brainer to add them to their whitelist by default.

But this happens with plenty of other commercial vendors too.

 

FOr those still on Windows XP SD Version: 1.1.0.331 works well..

I've configured it to coexist with Comodo.. Thx for the help by Patrik and The Shadow...

Well frankly speaking even without much support from Tony, I think this product can survive longer.. Much longer than one can think...

 

I agree. SD is very good. It´s better to concentrate in the software as it is, and stop worrying about "Tony".

 

Actually, I've been using SD version 1.2.0.376 on XP for some time now and it's been rock solid for me.

 

Ok thx for the update will try that version too... No harm if that version works flawless...


This is one reason I love forums.. People share their experience and help..

 

Hi, I's just like to make it clear that I have no problem with newer versions of Shadow Defender nor am I against refinement of the product, there is nothing wrong with the later versions and they work extremely well in XP. The reason I use 1.1.0.325 is because that version suits me (It's my idea of the "classic" version (before changes/additions) and (as an xp user) Shadow Defender doesn't support XP with the addition Registry exclusion list in later Shadow Defender versions and with my own particular pc limitations/operating system setup the ram cache doesn't make any difference to me. That is not to say that I wouldn't use the next version with added security feature.

"There is no documented way to implement registry exclusion list in
Windows XP.
To implement it, SD should use some undocumented technology, but this
will be at a high risk. Because so many virus/malware use the same
technology and most of the anti-virus products don't like this.
Thanks.

Best regards,
Tony"



"The boot sectors of Windows 8 GPT.disk is not protected,
but MBR and track 0 will be protected in a future version.
and the boot sectors of Windows 8 GPT.disk are in track 0 so it will be
protected too.

Best regards,
Tony"

 

I think you are right. I don't think it is WSA any longer. It's not Appguard either because I did not have AG installed. The only other Security Software I had installed was NOD 32 which I uninstalled, and still had the same problem. The fact that you can run WSA, and SD together on your setup does not mean that someone else can not have a conflict between the two. It depends on OS, hardware, drivers, and a few other things. I believe I have discovered a bug with the latest build of SD. I must have been using the previous build of NOD 32 when I was not having any problems. I thought I had the latest build then, but maybe I had the next to the latest build.

 

Just to say that I also run the latest version of SD (1.3.0.457) and Sandboxie v4.06 together with WSA on W7(x64) and have not had any problems.

Wendi

 

Thanks for the info Wendi!

 

Yw ...and good luck in resolving your SD issues!

Wendi

 

Shadow Defender is no longer signed?

 

Thanks Patrick in sharing some of Tony's responses that especially indicates a future version SD may protect the x64 GPT Windows 8 disk residing in track 0.

I think you have the best version that suits you on XP and. 325 is the one i have on my XP and is perfectly stable and reliable.

I'm very slowly melding over to Windows 8 but not ready to trust it entirely yet in my malware testings until i get a new external backup disk to situate AX64 TM backups on manually.

In the meantime however i have updated SD on my Windows 8 and for some reason, perhaps 100% satisfied results all along with SD, i have took some risks releasing various malwares and the worse that's happened so far is that the infections would lock me out from accessing SD manual restart and windows restart forcing a "pull the plug hard reset" when rebooted SD flushed away the virtual space along with the baddies thoroughly and completely,

Repeated testings and reliable SD results following continues for me to be a real confidence booster.

Regards Easter

 

Hi Easter, yes it is comforting to know that if we get a system lockup for whatever reason whilst in Shadow Mode that an emergency "pull the plug hard reset" is an option.

 

I don't ever release malware for the sake of testing the system in shadow mode, but I had countless real world infections caused by third party USB flash drives which were always successfully dealt by SD.

I have also experienced situations where the computer cannot reboot out of shadow mode through the main SD GUI, sometimes it hangs there trying to restart forever, and the only way out is a "hard reset" through the main start button. It doesn't happen very often, and I'm pretty sure that it happens independently from the presence of malware. I'm using version 1.3.0.457 on Windows 8, with version 1.1.0.325 on Vista it never happened.

 

Hi Patrick,

Thanks for your feedback.
There was an network error occurred when signed SD.
To sign the setup program, the sign tool needs to connect to signature
server.
I have updated it.
Thanks.

Best regards,
Tony

 

Thanks for the info Patrick!

 

I'm back. Haven't ventured into this thread for many moons. Since then my setup has changed.

Current> Win7x64 AppGuard MBAM MSE WFC4 Image4Windows

I've just downloaded the trial. Any tweaks suggested or run straight out of box?

Also I remember SD as one tuff protective bubble. So, at present MBAM & MSE are both live protection + scans. Is "live protection" necessary rather than on-demand AV scanner instead of MSE & same for MBAM?

 

While SD 'flushes away' malware infections upon rebooting, your system is still vulnerable while in Shadow Mode, the greatest risk being that of a keylogger. Therefore, adding anti-keylogging functionality would be a very good idea. Btw, you are wasting your PC's resources running both MBAM and MSE (with or without SD) as they provide similar functionality, so consider eliminating one of them.

I prefer to run SD on-demand (rather than have it start with Windows). Other than that, I run SD pretty much the way it comes. If you have ample RAM you might allocate some for SD-cache, but to tell the truth I haven't seen much of a performance benefit in doing that.

TS