Really Fast Support

Discussion in 'Prevx Releases' started by PC_Fiddler, Sep 6, 2013.

Thread Status:
Not open for further replies.
  1. PC_Fiddler

    PC_Fiddler Registered Member

    Joined:
    Aug 18, 2012
    Posts:
    167
    Location:
    Yorkshire - UK
    I had reason to contact support today to do with a messed up new key-code that was my fault, in under three hours I got a mail confirming the problem was sorted - Webroot support is probably the fastest I've ever used with any software at any time ever - Great stuff :argh:
     
  2. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,269
    Location:
    Ontario, Canada
    Great to hear I had to contact them yesterday and a 10 minute reply. :D

    TH

    06-09-2013 5-30-34 PM.png 06-09-2013 5-30-56 PM.png
     
  3. SIR****TMG

    SIR****TMG Registered Member

    Joined:
    May 31, 2004
    Posts:
    833
    That's good news for us users, fast service indeed....:D
     
  4. subhrobhandari

    subhrobhandari Registered Member

    Joined:
    Nov 6, 2009
    Posts:
    780
    The fastest reply I had was 4 minutes (a license keycode problem also) and back in the days of old prevx I had one under 2 minutes. I have never seen anything quite like them.
     
  5. PC_Fiddler

    PC_Fiddler Registered Member

    Joined:
    Aug 18, 2012
    Posts:
    167
    Location:
    Yorkshire - UK
    It may have been faster than 3 hours, I was out & that's when I checked my mail again :argh:
     
  6. shadek

    shadek Registered Member

    Joined:
    Feb 26, 2008
    Posts:
    2,538
    Location:
    Sweden
    I too have only positive feedback to give the support-team of Webroot. It may take some time if I send in a ticket in the morning Central European Time (CET), but I always recieve a reply within 24 hours. More often than not within 8 hours and often even within 3 hours.
     
  7. shorTcircuiT

    shorTcircuiT Registered Member

    Joined:
    Jun 28, 2013
    Posts:
    39
    Location:
    United States
    I have only had to contact Support a couple of times, but in all cases the response time was amazing. Maybe not instant, but within just a couple of hours.

    Fast Downloads. Fast Installation. Fast Scans. Fast Support. Webroot. :)
     
  8. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,269
    Location:
    Ontario, Canada
    Good Commercial. :D

    TH
     
  9. shorTcircuiT

    shorTcircuiT Registered Member

    Joined:
    Jun 28, 2013
    Posts:
    39
    Location:
    United States

    LOL! Yeah.. I thought the same thing after I hit enter, but it is the truth :)
     
  10. horseman

    horseman Registered Member

    Joined:
    Apr 11, 2004
    Posts:
    128
    Location:
    Hove - UK
    …..and Prevx'ly just as excellent!
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Now we just need a voice-over in a dramatic radio voice and we're good to go! :D
     
  12. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,269
    Location:
    Ontario, Canada
    Last edited: Sep 8, 2013
  13. shorTcircuiT

    shorTcircuiT Registered Member

    Joined:
    Jun 28, 2013
    Posts:
    39
    Location:
    United States
  14. ams963

    ams963 Registered Member

    Joined:
    May 3, 2011
    Posts:
    6,039
    Location:
    Parallel Universe
    I'd happily lend my voice.:D
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.