Licensing policy of Rollback Rx

What is the licensing policy of Rollback Rx?What is the validity of Rollback Rx license?Do they offer free updates to the version that we have bought(let's say version 9).Do they offer free upgrades to new versions?(let's say version 10). Please explain the gold support concept provided by them for yearly fees.Do they offer discounts for newer versions to the license holders of previous versions of Rollback Rx?

 

Normal license: You buy v9? You get free upgrades to all v9.x, but you have to pay for v10.

They make periodical offers. In these days i 've got 2 emails from them that if i buy a new license, i will be able to upgrade free to v10 that comes in January. And the current price of the offer is $25.

I 've no idea about Gold support.

 

From http://www.horizondatasys.com/Technical_Support.ihtml

The Gold Support package cost 20% of the price of your licence,,,,so if you bought a 3 licence pac the cost would be CA$ 28.78 per year (as indicated below)

https://horizondatasys.cleverbridge.com/281/purl-RollbackSite_3PC

 

Which is more profitable?Buying Rollback Rx with gold support(or)Buying Rollback Rx and Upgrade only if new version is released?

 

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Contents of the link

What are the benefits of Annual Maintenance?
Annual Maintenance

Customers not on Annual Maintenance, enjoy Silver status, with the following benefits:

Regular Ticket-based support, response within 48 hours
Access to Forum and Knowledge Base
Perpetual License to current Version
Free upgrade to patches and enhancements to Current Version
Self service
Free Version Upgrade, if the new version is available within 60-days of purchase.
No price protection for future Version Upgrades
No Annual Maintenance fees

Customers on Annual Maintenance, enjoy Gold status, with the following enhanced benefits:

Premium Ticket-based support, response with 3 business hours.
PLUS access to toll-free Phone and Fax Support
Access to the Forum and Knowledge base
PLUS any parts of the Forum reserved for Gold Customers
Perpetual License to current Version
Free upgrade to patches and enhancements to Current Version
Email notifications of new builds
Free Version Upgrade, if new version is available within 60-days of purchase.
Price protection on future Version Upgrades
50% for individual customers (up to 4 copies)
Volume discount pricing for volume Customers
Annual Maintenance fees are below industry standard at 15%
Suggest changes and upgrades to the software
Entitled to apply for the privileged Beta-Tester status
Close contact with Developers

Read carefully find out the tricks in the highlighted text...

 

Since Gold support costs 20% of your licence if there is a new version every 5 years or less then you are ahead with the Gold support.

 

But the Golden Support is a subscription - you must pay for it each year