Bitdefender Antivirus Free - English GUI

BD Free is not a bread and butter product for them. Their attention is obviously on another aspect of the company...something that makes money for them. There's nothing wrong with that. It's the only logical thing to do. I've been running BD Free for a good while now and it does a great job. I like it a lot. Let's all be thankful we have such a nice application to use and try a little bit harder to be patient. You're going to wind up pissing them off with all this negativity from some. Chill.

Have a nice day. .

Later...

 

Patience is definitely needed here.. but I do think that just a bit more communication from them would go a long way... aside from that, it's mostly just a waiting game...

 

I've nothing against them, nor do I expect to get more attention than a paying user. My only problem was that nasty bug with auto-updating. That's it.
Once it's been fixed, I'll comeback to BD Free for sure.

 

Communication is one thing we have had.I cant think of many of the top experts giving their product away free and posting here .

 

I see good things coming for this free product.

 

A) They're asking for feedback of all types, and they're getting it.

B) Just because they have paid AV solutions doesn't excuse the fact that the free AV solution is lacking a major feature. Plenty of other free AV apps from companies with paid AV apps are not missing this same feature.

C) If they can't take feedback (after asking for it) and it "rubs them the wrong way", then their product wasn't worth anyone's time to begin with.

I'm not being overly negative about this program, and I don't think anyone else is either. However, that doesn't mean that people can't point out that a feature is missing, still missing, and there's still no real proposed date of when the feature will be added. I do appreciate the updates that we have been provided here, because their employees don't owe anyone anything (especially not outside of their own resident forums).

This, a million times this.
I (we? ) love what this app is so far, but it's disappointing that there's still not such a rudimentary feature included as a quarantine/restore.

 

Maybe they're focusing on the upcoming BD 2014?

 

I don't think so, maybe every Bitdefender Free user should donate 2 € for the restore feature, Bitdefender could hire a programmer with the money.

 

great idea

 

If they've not the cash flow and manpower to work on it, they should have never started it to begin with.

@Trespasser: Sorry, but users asking for features as simple as a restore function and wondering why issues aren't being addressed in a timely manner is a part of the business, whether the complaints ~ Snipped as per TOS ~ them off or not. If they get these issues addressed and continue to show full support of BD Free, I will drop my current AV and go with them without thinking twice. It seems quite a few others feel that way as well. But yes, many are starting to lose a little faith. That can be reversed, however.

 

BINGO!!!!

I like the way you think!

I'm not sure why some people seem to think that "if people complain, that will piss them off and they'll tell us to go screw off and they'll take their free product away from us".

That's pathetic. If that's really how any company would actually think and behave....then I'm not so sure that I'd like to partake in using their product in the first place. That seems more than just a tad bit unethical to me.

THIS ^

Personally, I don't have a problem with Bitdefender taking their time to correct this or any problem with their "free" offering. What I do have a problem with, though, is being told that "they are working as hard as they can on this project" when we all know that likely isn't true. Tell me that the free product takes a back seat in importance to the paid product and the paying customers problems and their concerns, and I'll respect that a Hell of a lot more than I will having my intelligence insulted and being bold faced lied to about it.

 

Sorry, as well, but there's asking for a feature to be added in a respectful manner and there's just plain bitching and whining by many because their freebie demands are not being met. BD Free is a freebie...from them to us. If they have an issue with a paid product then of course they're going to work on that first. I'd like to see the restore feature for false-positive quarantined files addressed too but business is business. Freebies do not bring them any money in. Freebies that impress people enough to the point that they wish to step up to the paid version (I have a key for BIS myself but prefer the free version because of how "light" it is) will generate business for them. So, in the end, they'll handle it the best way they can while walking a tightrope in the process by risking pissing off a lot of the freebie users (possible future revenue). I'm sure they're aware of it.

Have a nice day. .

Later...

 

Dear Gonzales Team,

what is the difference between the Biti engine used on Virustotal and the one used in Biti free?

Because this item is not detected by Biti free on demand: ~ VirusTotal Results Removed per Policy ~

 

I don't recall anyone at first "bitching and whining" about a feature lacking that should be in every last modern AV, free or not. It was after this long of time and constant "It's coming, next update" promises that people started getting a bit more bothered by that issue and others. You can sit here and remind us all that we should just accept what we're given and shut up all day, but you're not going to convince many to do so. BD is doing it to itself, not users. Again, there is no excuse to not have already had a restore function built in before it was released for public use and not just in a Beta testers forum.

I'll say it one last time, BD has to step up to the plate and get these issues dealt with if they want users to jump ship en masse from their current programs to BD, who then may very well start shelling out cash for BD Paid. And, if those users don't, word of mouth from happy users of the free version will reel in other fish who may pay. They shouldn't take these complaints as attacks, but rather as a pool of hungry fish waiting for the right moment to bite down on the hook.

 

@Mman79,
" You can sit here and remind us all that we should just accept what we're given and shut up all day". Exaggerating what I've said doesn't change a thing, dude. I did not say to accept it and shut up. I did say to be respectful in your inquiry. I've read many posts in this thread that, IMHO, have crossed the line over into being rude...which prompted my original post. Give them a break. A lot of people are dissatisfied with its current lack of progress, obviously, so am I, but I'm sure the BD team are doing the best they can. The "fixed issue" BD Free will get here when it gets here. Complain in a civil manner...if that's possible. .

Patience is a virtue, you know. .

Later...

 

I never yet have even had a file sent to quarantine in this or any other antivirus.This and Trend Micro have good web blocking, so its light and free and they can keep it as it is for me,nothing to quarantine

 

I agree with both @Mman79 and @Trespasser. For me, the quarantine is a feature that I can live without, cause I've never had any fp with this nor with any other av product.
The reason why I decided to uninstall it was due to a bug with the autoupdater wich kept popping up tray notifications. As soon as they fix that I'll go back cause I like the product and I think we all do, it's just that we ask for something but other than "soon..." we get not much more info.
That's it. I don't see how could this be considered bitching.

 

That's why I think a little more communication from them would be nice and help give people more patience... But, in the absence of that, all we can do is wait. I am using something else for now, and when BD Free is truly ready, I will reconsider it once again. Nothing much else to say...

 

It just shows how things are different.In this free version i never get the problem with the updater but the paid version i did and the beta i still do.The beta is very annoying with this bug.I guess the beta 1014 will be priority.

 

I really like the product, but a lot of freezes have occured across my computers after I started to use BD AV Free. Especially the software included in Office 2010. It happened in Chrome twice as well on two different computers at the same time (how weird is that?).

 

If it's allowed by the policy, you can send me a PM with the link (it's a false positive?)

Gonzales is the only product line that (at this moment) is using the cloud-version engines.
Virustotal relies on the classic/offline engines; still you should check with a BD Paid Edition (AV/IS/TS) to have an accurate idea of the detection on that file

 

I see that you have MB Pro.. I know that we still have some issues with their file-system driver, until the first computer reboot

 

As for the lack of communication, this was somehow intended from my side . In the last 3 months, there wasn't a single day without checking this (and few other) topics..

"But", Wilders is a great community, who is able to quickly assimilate and then accurately replicate all the infos, and I was relying on this.
I didn't want to suffocate with a constant presence and to show off with "my expertise"; most of the time, I just have to say once and then, people who were attentive begin to contribute in a very professional manner

 

My computers have been rebooted several times. Perhaps the problem is more persistent for me? I will uninstall MB Pro until the issue has been resolved then!

Keeping Bitdefender!

I am really looking forward to see what comes in the next release!

 

March 1, 2013:
Bitdefender Total Security 2014 beta now available