ESET NOD32 Antivirus: egui.exe - Application Error

Discussion in 'ESET NOD32 Antivirus' started by markjrenna, Jan 3, 2013.

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  1. markjrenna

    markjrenna Registered Member

    Joined:
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    Posts:
    15
    I am getting this error:

    Log Name: System
    Source: Application Popup
    Date: 1/3/2013 9:14:23 AM
    Event ID: 26
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: DELL530
    Description:
    Application popup: ESET NOD32 Antivirus: egui.exe - Application Error : The instruction at 0xffaaf3d6 referenced memory at 0x00000000. The memory could not be read.

    Click on OK to terminate the program

    -------------------------------------------------------------------------------------------
    Log Name: System
    Source: Application Popup
    Date: 1/2/2013 2:14:09 PM
    Event ID: 26
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: DELL530
    Description:
    Application popup: ESET NOD32 Antivirus: egui.exe - Application Error : The instruction at 0x01d14e38 referenced memory at 0x01d14e38. The memory could not be written.

    Click on OK to terminate the program

    -------------------------------------------------------------------------------------------
    Log Name: System
    Source: Application Popup
    Date: 1/2/2013 11:14:05 AM
    Event ID: 26
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: DELL530
    Description:
    Application popup: ESET NOD32 Antivirus: egui.exe - Application Error : The instruction at 0xffaaf3d6 referenced memory at 0x00000000. The memory could not be read.

    Click on OK to terminate the program
    ---------------------------------------------
    It seems to happen when the antivirus is updated.

    I have not rebooted my PC in 12 days but never had an issue before this.

    I attached my about screen. I can provide more details as needed.
     

    Attached Files:

    • eset.jpg
      eset.jpg
      File size:
      100.7 KB
      Views:
      1,852
    markjrenna, Jan 3, 2013
    #1
  2. nilus

    nilus Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    1
    This just started happeing to me too about 2 or 3 days ago. I don't have any other memory related issues and tests with mbam and MS defender both come back clean.

    Eset did find a threat that none of the other programs found and removed "Java/Agent FD Trojan." This seems to be around the same time the program error started happening.

    From the log file of what was removed, "a variant of Java/Exploit.CVE-2012-1723.DT trojan - was a part of the deleted object."

    After doing some memory tests I can safely rule out hardware issues.

    The error messages that I get are just like the posters above. The memory faults seem to be happening at different memory locations at each crash just like his.
     
    nilus, Jan 3, 2013
    #2
  3. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    587
    Location:
    Europe - Denmark .
    Hello markjrenna

    Just some thoughts. Sorry that my suggestion may seem too simplistic, but have you tried to completely shut down your system, to see if that will do a difference. Or you could try to uninstall your current nod32 installation, and download the newest version of nod32 5.2.15 to see if it will solve your issue.

    Regards, Janus
     
    Janus, Jan 3, 2013
    #3
  4. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13

    I have the same problem since 3 days ago also. I have scanned for viruses, don't know what to do. Eset crashes I need to restart to assure protection.
     
    rgwil, Jan 3, 2013
    #4
  5. rgwil

    rgwil Registered Member

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    Posts:
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    I have shut down completely (rather than restarting) and the crash happened eventually also.
     
    rgwil, Jan 3, 2013
    #5
  6. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    587
    Location:
    Europe - Denmark .
    Hello rgwil

    mmmh, seems to be a lot of post's regarding memory related issues lately,.. but have you tried to completely remove nod32, by doing a manually uninstall by using the uninstaller tool, before installing nod32 again? (just to see if the installation, or some files from eset, could somehow be corrupted) if that do not help, then I would definitely open a support ticket to Eset's customer care, supplemented with a Eset Sysinspector log to start with.

    Regards, Janus :)
     
    Janus, Jan 4, 2013
    #6
  7. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13
    Re: ESET NOD32 Antivirus: egui.exe - Application Error - possible found solution

    Ok installed 5.2.15.0 (latest Eset smart security) 6 hours ago (last night following through the suggestion). This morning there seems to be no problem. So this might be the solution install 5.2.15.0 (latest Eset smart security). If I have 0 problems with this solution I will not come to post again here - consider it resolved for my computer the memory crashes.

    Thanks for the community support!

    rgwil
     
    Last edited: Jan 4, 2013
    rgwil, Jan 4, 2013
    #7
  8. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    587
    Location:
    Europe - Denmark .
    Re: ESET NOD32 Antivirus: egui.exe - Application Error - possible found solution

    Thanks for the feedback, rgwil , and let's hope everything is ok now, fingers crossed. :) ...(if not, then I think you should contact Eset support as stated in post 6)

    Regards, Janus
     
    Janus, Jan 4, 2013
    #8
  9. tourdates

    tourdates Registered Member

    Joined:
    Jan 4, 2013
    Posts:
    1
    Location:
    USA
    I had the same issue beginning a few days ago. I updates Eset Smart Suite to the latest version 5.2.1.5, I have Windows 7 (all updated) and I take care of my machine .. but that error just happened AGAIN, so the newest version of ESET Smart Security Suite STILL has this issue!! :mad:

    I dont know if its a Windows issue or an ESET issue .....
     
    tourdates, Jan 4, 2013
    #9
  10. markjrenna

    markjrenna Registered Member

    Joined:
    Dec 7, 2007
    Posts:
    15
    Rebooted Upgraded to 5.2.15.0 and rebooted. Eset just did a definition update and I got the same error.

    Log Name: System
    Source: Application Popup
    Date: 1/4/2013 2:42:27 PM
    Event ID: 26
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: DELL530
    Description:
    Application popup: ESET NOD32 Antivirus: egui.exe - Application Error : The instruction at 0xfe76f3d6 referenced memory at 0x0000000a. The memory could not be read.

    Click on OK to terminate the program
     

    Attached Files:

    • eset.jpg
      eset.jpg
      File size:
      100.9 KB
      Views:
      1,693
    markjrenna, Jan 4, 2013
    #10
  11. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13
    I also got the error 10 minutes ago. So we must contact Eset.

    rgwil
     
    rgwil, Jan 4, 2013
    #11
  12. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    Hello,

    Had this recently, BUT I trying to find out what's wrong in the night.
    Finally I think I managed to solve this.
    Just deinstall product completely and afterward download newest live installer and install product.
    For me everything works now.
     
    lizardvdx, Jan 4, 2013
    #12
  13. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    I was also trying to just upgrade and so on.. but finally I think it has to be completely deinstalled and then installed again (actually I made a reboot after installation, don't know if this changes anything).
     
    lizardvdx, Jan 4, 2013
    #13
  14. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13

    I just did an uninstall this morning + reinstalled latest and the eset finally crashed 15 minutes ago so I am writing Eset and sent my sysinspector file.
     
    rgwil, Jan 4, 2013
    #14
  15. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    Yes I made it two times.. last time just 2 hours ago. I think they changed something in latest versions ... Just try again :) but now - and from last live installer.
     
    lizardvdx, Jan 4, 2013
    #15
  16. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13

    My case + sysinspector file are with Eset presently. I can try to uninstall again and reinsall, although I did this 3 -4 hours ago, and it took 3-4- hours before the software crashed... so I stay tuned ... since you might have a crash this evening :cautious: .... I reservedly keep a certain doubt untill a few days / weeks have gone by without a crash.
     
    rgwil, Jan 4, 2013
    #16
  17. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Issue is under investigation. Thank you for your reports.

    Regards,

    Aryeh Goretsky
     
    agoretsky, Jan 4, 2013
    #17
  18. markjrenna

    markjrenna Registered Member

    Joined:
    Dec 7, 2007
    Posts:
    15
    This appears to have resolved the issue...

    Version 5.x:
    http://kb.eset.com/zap/SOLN2788

    But I'd hope eset finds out why it happened. Never had an issue in years.
     
    markjrenna, Jan 5, 2013
    #18
  19. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13
    I completely uninstalled for the 2nd time and reinstalled Version 5.x:
    http://kb.eset.com/zap/SOLN2788 last night. This afternoon the crash happened again... Unresolved. Eset is hopefully looking into it.
     
    rgwil, Jan 5, 2013
    #19
  20. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    Rgwil,

    have you used links provided by this kb.eset article? (I mean live installer).
    Can you post here all your modules versions?
     
    lizardvdx, Jan 5, 2013
    #20
  21. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13

    I have used all the links on the Version 5.x:
    http://kb.eset.com/zap/SOLN2788

    What are the modules versions and where can I find their list on my computer?
     
    rgwil, Jan 5, 2013
    #21
  22. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    rgwil,

    right click on eset tray icon-> About, then select one of modules, Ctrl+A (to select all), then Ctrl+C (to copy) and Ctrl+V(to paste).
     
    lizardvdx, Jan 5, 2013
    #22
  23. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13

    Virus signature database: 7864 (20130105)
    Update module: 1041 (20120430)
    Antivirus and antispyware scanner module: 1375 (20121207)
    Advanced heuristics module: 1138 (20121210)
    Archive support module: 1158 (20121203)
    Cleaner module: 1058 (20121005)
    Anti-Stealth support module: 1032 (20120806)
    Personal firewall module: 1103 (20121122)
    Antispam module: 1023 (20120803)
    ESET SysInspector module: 1229 (20121107)
    Translation support module: 1099 (20121107)
    HIPS support module: 1061 (20121206)
    Internet protection module: 1049 (2012101:cool:
    Web content filter module: 1017P (20120307)
    Advanced antispam module: 1157 (20130104)
    Database module: 1024 (20121016)
     
    rgwil, Jan 5, 2013
    #23
  24. lizardvdx

    lizardvdx Registered Member

    Joined:
    Dec 16, 2012
    Posts:
    15
    rgwil,

    Reinstall product once again, from links from kb.article.
    Something has changed recently - really. Jest check it out.
     
    lizardvdx, Jan 5, 2013
    #24
  25. rgwil

    rgwil Registered Member

    Joined:
    Jan 3, 2013
    Posts:
    13


    I uninstalled and then reinstalled here are my present new modules...

    Virus signature database: 7699 (20121116)
    Update module: 1041 (20120430)
    Antivirus and antispyware scanner module: 1371 (20121115)
    Advanced heuristics module: 1137 (20121023)
    Archive support module: 1157 (2012110:cool:
    Cleaner module: 1058 (20121005)
    Anti-Stealth support module: 1032 (20120806)
    Personal firewall module: 1100 (20121112)
    Antispam module: 1023 (20120803)
    ESET SysInspector module: 1229 (20121107)
    Translation support module: 1099 (20121107)
    HIPS support module: 1058 (20121023)
    Internet protection module: 1049 (2012101:cool:
    Web content filter module: 1017P (20120307)
    Advanced antispam module: 1127P (20121115)
    Database module: 1024 (20121016)


    So we will see in 24 or 48 hours if Eset crashes still. (Stay tuned!)
     
    rgwil, Jan 5, 2013
    #25
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