The unofficial Shadow Defender Support Thread.

This is very true. Regarding usage I can only comment on what works for me: I have 32GB of RAM on each of my two main X79 testbeds (which have identical hardware setups). Both systems have 240GB SanDisk Extreme SSDs for Windows and I usually virtualize those only and not the secondary disks. On each system I have assigned 20GB of RAM to a RAMdisk, 6GB to the SD buffer and have left the remaining 6GB for the system. I use the RAMdisk for the Sandboxie container and have also moved my TEMP and Temporary Internet folders there.

No swap file has been assigned on those two testbeds. I keep an regular eye on SD's RAM buffer level and when it's nearly full I just reboot in order to avoid SD switching to SSD. No problems with SD and TRIM enabled, but then again I also have Rollback RX installed: SD has always worked well on my SSDs when RX is in the mix as well.

On my old laptop which supports only 4GB of RAM ( Toshiba Qosmio G40-108 ), I have commited 2GB to the SD buffer. This laptop supports two internal 2.5' storage devices and I have yet another 240GB SanDisk Extreme as the Windows disk. I have assigned the Sandboxie, TEMP and Temporary Internet folders to a slower secondary SSD (an older SATA2 OCZ Agility). A 6GB swap file resides on the Agility as well. The system runs OK with just 2GB of RAM plus the 6 gig SSD swap, but I'm spoiled from the performance of my desktops; so I'll be on the lookout for a new hi-spec laptop soon.

 

It is a matter of point of view for I think SD is worth every cent I've paid for. He deserves his hard earned money, and nobody has been denied a license after payment so far. Speaking of which I have the feeling lots of people are taking advantage of his very lax licensing protocol. On the other hand I have been repeatedly ripped off by gentlemen whose native language is English.

 

Hi,

perhaps somebody can help me.

I have an registerd version from SD on my notebook.
I want to sell it to my friend and he want to use his own version from SD.

So what i can do to change the register-code from SD ?

Sorry for bad english, i hope u can follow my question

regards,

bruzzzler

 

I think trust is an important component to purchasing security software. For a long period of time Tony seems to have acted strangely. He may has had a breakdown or, perhaps, his product has been taken over by others about whom we know little. Surely, reputation and trust must be an important consideration for those interested in programs we use to protect our security.

Thanks for bringing in the issue of race and ethnicity..that will surely make for a rational debate

 

I never tried change the registration key in SD but it seems to me that it's impossible. SD is connected with user not with device so would be the best that you should uninstall SD from your machine that will be sold.

 

No, there is no race or ethnicity in my post, just language and communications, and if you wish I can draw a long list of applications I have paid my hard earned money for hot air.

 

the problem is, my friend will be using SD as well.
so if he install SD again, it could be possible he is using my reg-code again, written in registry or any else ?

 

I was forced few time to uninstall SD from my machine but always system was cleaned from junk files and registry entries which remained in system. When I installed SD again it never shows me earlier existed and somewhere "digged" key...so, try do this

 

It's really sometime the big barrier...even if you know what you can write...even if your knowledge is enough...you can not do this and by this way sometimes you can't defend your own opinions. It's not fair...but I know - life is brutal

 

Thank you, i will try it.

 

I don't think that this is a matter of race or even language.
Tony has posted to Wilders in the past and answers his support requests (when required) in English.
Tony told me himself that he has a difficulty with English (and I accept that) but I believe that having communicated in a simple way in the past then it would not be impossible for him to make a simple statement that puts the users/members minds at rest and brings Shadow Defender back on track as a respectable security product in all it's aspects. Tony is aware of the problem, I've emailed him many times about this point and the importance of it.
The Shadow Defender forum became unuseable because of forum software bug during Tony's absence but he used to post there (in English) previously.
I asked Tony about a new Shadow Defender forum and he has no plans at present to put one up so I believe an occasional post on Wilders by him would be a great thing to regain credibility and support. I read some of the Chinese forums (as best I can, using translate) and Chinese Shadow Defender users have discussed the same things and have similar fears/concerns/hopes that we are have here.
I know that Shadow Defender is not "mainstream" but it is a "classic" software and will be remembered forever and the usership would love to get right behind it.
Like Sandboxie, Shadow Defender has got where it it is, not just because it has a brillliant developer but because it is developed alongside a vigorous pro-active "movement" of excited, supportive, devoted followers who's input is extremely important to it's future and success. I just simply want this to be acknowledged.

 

one more question about RAM using..

what happens if f.e. the limit from 1024 MB ist used ?
is shadow mode still aktive ? or write SD real on HDD ?

 

The program seamlessly switches to HDD buffer when its RAM allowance is full. If the user decides to commit all changes upon reboot then the combined contents of both the RAM buffer plus the HDD buffer (if the switch to HDD has already happened) will all be saved to the real system.

I had also suggested to Tony to let the user decide which disk to use for the HDD buffer. Choosing a secondary disk rather than the protected one for this purpose could make virtualization more responsive, and in the case of SSDs it could save the protected SSD volume from a lot of hits. I hope he will implement this option as well in a future version. Tony seems to listen and take on board at least some user input, he is just very selective at what he responds to.

 

Hi all

Recently purchased a licence for SD and after a massive disaster I have lost said licence: SD's support will not answer my emails.

Regards

Marse

 

I purchased SD last week, and had trouble with BSODs and general system slow downs. On 12/1/12 I called Avangate and asked for a refund per SDs "30 Day Money Back Guarantee" and Avangate immediately sent SD a refund request, and a copy to me too. As of today, I haven't received a refund or any other correspondence from SD.

Today I once again called Avangate and they said they "only request a refund on my behalf, but can not do anything else to help".......Nice. They once again sent a request to SD requesting a refund, as well as a copy to me. I am not liking the vibe I'm getting, so I opened a Paypal dispute and I will update this thread as needed.

If you are on the fence about purchasing SD, I would definitely think twice.

 

Send an email to support@avangate.com requesting your SD license - indicating date & method of purchase!

Avangate also has a 24/7 hotline for shopper support...

Tel: +31 88 000 0008 (24 hour support) - International
(650) 963 - 5701 - USA and Canada


TS

 

Let me ask you out of curiosity, didn't you trial SD for 30 days before buying a license?

 

No, the "30 Day Money Back Guarantee" was good enough for me. Live and learn.

 

Fine, your choice

But then such an a priori judgement is unfair and damaging.

 

I asked for a refund over 5 business days ago, and they have yet to hold up their end of the bargain on their "30 day money back guarantee". I don't think that is good business, and if expressing my opinion, which I'm fully entitled to do, is damaging to Shadow Defender, then I suggest that they operate their business in a more professional manner.............Like I do.

I hope you're not somehow suggesting that since I didn't trial the software first, then it's my fault and I shouldn't expect a refund.

 

For starters, it's not really professional to buy an application without testing it at least for a week.

I'm not suggesting that you are not entitled to a refund because you didn't test the application first, but rather I would expect you not to jump to conclusions too quickly.

Lastly, instead of telling people 'don't buy it' while you are still waiting for a refund, you ought to say test it first to avoid the inevitable hassles of a refund.

 

I'm not going to get into an argument with you. You have your opinion and I have mine. Hopefully my experience will prevent someone else from making the same mistake. This will be my last reply to you regarding this topic.

 

Just curious......did "Tony" ever sign-in to his Wilders account and post an "all is well?" That, for many of us, would prove "Tony" is "Tony."

Signing in here would take all of 5 minutes and could put minds at ease. If not, I highly doubt everything with this resurrection of SD.

 

There is no argument as far as I'm concerned, I wish you all the best with your refund.

 

No. He has/did not.
I sent E-Mail's requesting this and I know others did as well.