update problem!

I could not update my ESET..The last update date was 19/11/12....If I try to update it shows me error...But my internet connection is fine....Is this a bug in a beta?Is there any other user experiencing the same problem?

 

Please carry on as follows:
- generate an ESET SysInspector log
- generate a Wireshark log from the process of failing update
- compress the two logs, upload them to a safe location (I can provide you with access to ESET's ftp server) and PM me the download link

 

how to generate wireshark log?

 

If I type in cmd,it shows as access is denied but I am in adminstrator account only!

 

Hello maaster

See this article : Two simple filters for wireshark to analyze TCP and UDP traffic., Regarding your second question does help if you right click on the cmd module and choose run as administrator, then it should work. (hopefully)

Regards, Janus

 

I've found step-by-step instructions here.

 

while pinging "request timed out"!

 

wireshark says "NPF driver is not running.so there may be trouble in capturing"...so when I click capture-->interfaces ,it says "there is no interface running on which capture can be done"....do you know how to start NPF driver manually?

 

Hi

Try to see this link, it may help you: NPF driver Problem in Windows 7

 

I am getting the response as in the image...do I need to install some driver?

 

I reinstalled wireshark and tried to capture ...but no packets have been captured....I think my network adapter is not listed there!I am in India and using Reliance netconnect datacard!

@Marcos:
Is there anyother easy way to solve the problem?I had sent you my sysinspector file....could you make something with it?

 

The SysInspector log didn't reveal anything suspicious, all update servers were configured properly. What I could do is connect to your computer remotely via TeamViewer and check it out myself.

 

ok...then connect it...how teamviewer works and how it can be done?

 

I contacted customer and they asked me to delete update files in location C:\ProgramData\ESET\ESET Smart Securtiy\updfiles and now update works!Why first of all this happened

 

You message is 5 days old. Did the update problem come back after deleting the files you mention? Because I have this update problem as well and just tried the solution you mentioned.

 

No the problem did not return!

 

Cool, hope it'll be the same for me.