AVG IS 2013 Causing Internet Connection Problems

I don't know what's going on, but I have to say I have been an AVG user for six years and I have never had such a bad experience as CubonesCastle. Sure, there were times I was less than satisfied but this case sounds a little extreme.

However, they are rigid about their update schedules and generally they will get around to your issue but not when you want it fixed but rather when they see fit.

 

I used AVG about 9 years ago, Never since. To me it was a great av. But now that it uses 8 processes is just pathetic. But what is weird is there detection rate is pretty much on par with Avast.

 

If you don't believe it just read my thread on the AVG forums of how little support i was getting in real-time. Infact, 3-5 days passed before anyone even replied to my thread and it was not an AVG rep, just an moderator. It took over a week for an AVG rep to come in and he asked for logs which he seemingly did nothing with as there was no resolution or even any mention that yes a problem exists, they just carried on and left me in the dark until my 30 day refund period was up which only then they get back to me explaining that i can't get a refund because of this very fact.

 

Call customer service for a refund.

http://www.avg.com/us-en/customer-support

 

I saw your thread and I believe you, it's just that this hasn't ever happened to me in six years of using AVG...

 

Wow! That's a lot to do to get the software to work properly. I really appreciate the help you provided, but after I got the error message in command prompt, I decided to uninstall AVG IS. I will save your instructions in case curiosity gets the better of me, and I decide to install it again one of these days, to see if the instructions work.

Does AVG know that some customers are having this problem? I don't know if it's wide spread or not, but I would hope they would do a fix for this through a program update. Again, thanks for taking the time to try to help me with this.

 

I've stop using AVG since version 7...
Once upon a time, AVG used to be the best Free AV...

 

No disrespect to AVG but any software that requires jumping through fire and hopes to get it to work is just not worth it.

 

What a lot of nonsense to get AVG to work.Do you honestly expect average users to have to go through this nightmare to get it to work
No disrespect but improve the product instead of having to use silly workarounds.

 

Wanna know what's weird though guys? I would think AVG would be all over my forum post and this post here at wilders and anywhere else I will post. But they are not, think about it, if someone's making your product look bad you logically should try to hush them with a fix or in my case a refund, but AVG is nowhere to be found. Think of Joe in the prevx forum as an example. Why is AVG suddenly a ghost company...... Honestly after a month of trying I have only got to speak to two AVG staff on the forum, an AVG forum mod, and many people located in the Philippines that seem to have less knowledge then me about how AVG works. Something up? Not caring about your product anymore as what's the point in fixing what you may be selling to another company?

 

That's why a remote session is preferred.
I respect you decision and I'm sorry for the issues of AVG product you ran into.

All customers having the issue and reporting it to AVG were asked to provide diagnostics data and when an analysis was done we asked them for a remote support session to have it fixed and to allow us to get more diagnostics data (which customers might find hard to send) to find the clue why the correctly signed driver is not installed properly.

Thank you for your time anyway. Please give AVG last five minutes and upload c:\windows\inf\setupapi.app.log and c:\windows\inf\setupapi.dev.log to the forum (there are no sensitive data in the logs).

 

He ignored my post again. My AVG forum thread is being ignored and any support email ignored.

 

As long as the money keeps pouring in then they are happy.
They couldnt care less about support etc as long as you have bought it.
Most security programs now are constantly nagging at you to but them.
When something states it is free or whatever then it should be free and totally nag free.
END OF RANT.

 

I'm not sure but I have the feeling of they are thinking that you were sent by the competitors
[j/k]

 

I have already come to terms with the fact I'm never gonna get my money back. I now look at it as the more people hear my story with AVG, the less customers they will have and eventually they will loose more money by me and my story then they would have just refunding me. Its amazing how much one person can do on the internet now-days. I have lost my money, may as well screw around with the people that have it.

(FYI)

( http://forums.avg.com/eu-en/avg-forums?sec=thread&act=show&id=218329 )

These gentlemen have a related issue that most certainly is related to the same issue in the first thread. AVG? I don't see them anywhere and by their replies of desperation asking for help you can see that its not just me that's getting the silent treatment. I could swear that AVG team went to the Bermuda Triangle and dissipated into the abyss. It seems that only 3 staff work there anymore, always the same 3.

I am actually out of work right now which is why the refund was important to me in the first place. Serious offer here AVG, give me a wage and fire your whole chat support team. I could honestly do the job better on my own and have the same client turn-around chat has now. I would also be able to do PR work for you, as your PR department is seriously lacking.....

 

AVG's new Heuristic Analyzer 3.11 determines that if you go on the internet often and download viruses, the smartest course of action is to close off the network connection.

 

Its a very crude and effective tactic which requires no support and is being implemented on more AVG protected PC's every day. Hail Hydra! Wisdom of Machine.

 

I remember an issue a relative of mine had with AVG LinkScanner - results would not appear in Internet Explorer 9, when using the HTTPS version of Google's search engine. Others have reported it too, back then, and it eventually was fixed.

I also can't even count the number of times that I had issues with the different security solutions out there; being that one of them even prevented me from getting into my own system, and they actually refused to work on it, because they were too busy. This was actually what made me drop third-party security a few years back. I also remember that even before this happened, another one also didn't allow me to connect to the Internet, when using a 3G device, and I'm not sure this was ever fixed, at all.

Bottom line is, problems are always lurking around regardless of the security software we use, and unless they fix it when it we want it fixed, then we'll get upset. But, are "we" the only clients with issues, and should we have special treatment?

Now, I simply use and enjoy my system, without any complications.

 

Paying for a service that includes support, means that when it goes wrong i get support because that's why i pay for. Its not a case of everyone has issues, its a case of offering a service you can't keep.

 

I agree with you, but what I tried to say is that if lots of people are having issues, then you can't possibly expect to have a special treatment. Every client has the same right to have access to the same support, and this means that if 1000 people are in front of you, then you'll have to wait until every other person's problem is fixed.
There are issues that are shared among lots of people, and then you'll have to wait and see if the data gathered from you will also help them fix the issue.

I've worked in quite a few IT departments, and there's a limit to the amount of human resources one can have - we can't hire hundreds and hundreds of people, unfortunately. Some clients will always be unhappy with the service, and simply because we cannot give anyone any special treatment.

Why wouldn't the same apply to a security software vendor - it's still a business, and like any other business, it will have their fair share of limitations, including support limitations.

Of course, if you feel you're not being treated as you would expect, then you can always ask for a refund, or go to court of law if they refuse to refund you.

 

That's the thing though, if you look more closely you will notice that quite a few people are having the same problem but none of them are getting support. Everyone of them is having the same level of support that i was, which is nothing. There is no support for anyone, which is the problem

Why would anyone go to court over £50, that would be a waste of time and yes they are refusing refunds. Read the thread before you post, or else i will have to re-type everything over again.

 

CC, I have read about your unresolved problems with AVG 2013 IS. By any chance have you tried the updated version of this product, 2013.2741, that was released on 10/12/2012? I have installed it and am running with no problems (at least for the moment)....

 

Long un-installed. AVG has had this problem for over a month. I was done with it weeks ago and got a new product.

 

And, if you read my first post, you'll see I've mentioned a few situations where support was refused as well, but in both cases not with AVG. This just shows that issues will always happens - issues with the gear and with the support.

Which is why I stopped using any paid product, with the exception of Windows, which I can say Microsoft support was always helpful.

It was just one solution I mentioned (should they refuse the refund), and it would depend on the amount of money involved. The same way it was £50, it could have been quite a few number of licenses, and the costs would have been higher, and the same problem would still apply - lack of support.

 

It does not matter now anyway.

AVG just contacted me and set up a refund. I guess all the pressuring worked and they just want for me to go away. I am fine with it, I got what i wanted. I have no more bad feelings for them when my refund goes through and hope that for the other users sake the firewall issue does get fixed.

Good Luck.