screen freeze

Recently updated to ver:4.6 and using manual update .Unfortunately clicking on "download latest updates "nothing happens ,program freezes and does not respond to "close this program now".Although sometimes pc will restart ,I have had to soft off to force closure and regain control of pc.

Mainboard : Unspecified 939Dual-SATA2
Chipset : ULI M1695
Processor : AMD Athlon 64 X2 4200+ @ 2200 MHz
Physical Memory : 2048 MB
Video Card : Sapphire RADEON X1600 PRO
Hard Disk : ST3808110AS SCSI Disk Device (80 GB)
DVD-Rom Drive : ATAPI DVD A DH20A4H
Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast Ethernet Adapter
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
[noparse]DirectX : Version 9.0c (May 200[/noparse]
I suppose you need some log files as well,you'll have to tell me where they are.

 

I wonder if your issue could be related to this one https://www.wilderssecurity.com/showthread.php?&t=320326 ?

Both of you seem to have Windows XP Pro SP3 in common.

For what is worth, a relative of mine is using SpywareBlaster on Windows 7, and has no issues. So, it may have either to do with XP or maybe some other third-party security software you may also use...

Do you happen to be using any of the security software mentioned by the other user?

Anyway, hopefully javacool will see both your cases soon enough and come up with a solution.

 

currently running HostsMan,Spy Bot S&D,AVG 2012Free,ZoneAlarm Free Firewall version: 10.1.065.000
vsmon version: 10.1.065.000
Driver version: 10.1.065.000
ZoneAlarm Browser Security: 1.5.350.0
ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
ZoneAlarm ForceField Spyware Sites Database: 04.155